keysinthecity Posted November 21, 2017 Report Share Posted November 21, 2017 I'm trying to contact Charles Birch about some delivery charges which I believe have been wrongly applied. I've tried the accounts email, David Macdonald, a couple of office staff... absolutely no replies. Is this just my bad luck or normal practice?? Link to comment Share on other sites More sharing options...
Count Muppet Posted November 21, 2017 Report Share Posted November 21, 2017 Have you double checked they are not still in your outbox? Link to comment Share on other sites More sharing options...
keysinthecity Posted November 21, 2017 Author Report Share Posted November 21, 2017 Have you double checked they are not still in your outbox? Yep. Thanks. Link to comment Share on other sites More sharing options...
kobblers Posted November 21, 2017 Report Share Posted November 21, 2017 They sometimes have issues with emails going into their spam folder. It might be better to ring them to clarify. Rick. Link to comment Share on other sites More sharing options...
Broms Cobb Posted November 21, 2017 Report Share Posted November 21, 2017 They sometimes have issues with emails going into their spam folder. It might be better to ring them to clarify. Rick. sounds good that, phone em to say you have emailed them - i remember people ringing me to say that they had text me LOL kobblers 1 Link to comment Share on other sites More sharing options...
Gray Posted November 21, 2017 Report Share Posted November 21, 2017 Don't know why people email when they have gripes. Moaning emails are always going to get ignored....... I always ring when I'm miffed about something. Link to comment Share on other sites More sharing options...
marky1 Posted November 21, 2017 Report Share Posted November 21, 2017 i.m still waiting for a credit note from april Link to comment Share on other sites More sharing options...
grahamparker Posted November 21, 2017 Report Share Posted November 21, 2017 I am saying nothing . gavin 1 Link to comment Share on other sites More sharing options...
Flash Posted November 21, 2017 Report Share Posted November 21, 2017 i.m still waiting for a credit note from april Invoices 24 hours, credit notes take forever!! earlsdoncobbler 1 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted November 21, 2017 Report Share Posted November 21, 2017 Do birch ignore emails, yes. Link to comment Share on other sites More sharing options...
mathews Posted November 21, 2017 Report Share Posted November 21, 2017 Do they still sell Vibram? Just asking Link to comment Share on other sites More sharing options...
SteelCityShoes Posted November 21, 2017 Report Share Posted November 21, 2017 No, they sell a sizeable range Link to comment Share on other sites More sharing options...
exp121260 Posted November 22, 2017 Report Share Posted November 22, 2017 I have had same delivery charge issue on 3 occasions in last few months, called them and problem solved same day and credit note issued next day. so calling some times is better. Having said that I have ordered one product 3 times this month and all 3 times received wrong product. I have ordered .95 3/8 BLACK PINNED TOPPIECES all 3 times received .95 5/16 BLACK , information on packaging saying .95/38 while inside the pack is .95 5/16. I called all 3 times and explained the issue and they supposed to check if the packing is wrong and send some correct ones through the post but its nearly a week and I have not seen any yet. Link to comment Share on other sites More sharing options...
Lee Posted November 22, 2017 Report Share Posted November 22, 2017 Fax them kobblers 1 Link to comment Share on other sites More sharing options...
Tom D Posted November 22, 2017 Report Share Posted November 22, 2017 think your always better phoneing them , mind they aint the only ones ive got serious issues with another wholesaler, ( cant trust or rely on any of them can you ) all i would say is chech your invoices carefuly compare them with your statements then check them again and again Link to comment Share on other sites More sharing options...
kobblers Posted November 22, 2017 Report Share Posted November 22, 2017 I'm trying to contact Charles Birch about some delivery charges which I believe have been wrongly applied. I've tried the accounts email, David Macdonald, a couple of office staff... absolutely no replies. Is this just my bad luck or normal practice? I've contacted David MacDonald for you and he says he has no unread emails that are addressed to him. If you send me your proper details through PM, I'll forward them to him as he's obviously quite concerned that you're correspondence isn't getting through and he would like to address the issue with you. Rick. Link to comment Share on other sites More sharing options...
keithm Posted November 22, 2017 Report Share Posted November 22, 2017 I've contacted David MacDonald for you and he says he has no unread emails that are addressed to him. If you send me your proper details through PM, I'll forward them to him as he's obviously quite concerned that you're correspondence isn't getting through and he would like to address the issue with you. Rick. Why doesn't David come onto this site and defend his Company? I am astounded at the lack of communication from wholesalers on this site, especially SPONSORS!!!! I'm not suggesting that they air their dirty washing in public, but at least respond, it's not as if they don't know the site exists!!! Shocking. Tom D and grahamparker 2 Link to comment Share on other sites More sharing options...
grahamparker Posted November 22, 2017 Report Share Posted November 22, 2017 Why doesn't David come onto this site and defend his Company? I am astounded at the lack of communication from wholesalers on this site, especially SPONSORS!!!! I'm not suggesting that they air their dirty washing in public, but at least respond, it's not as if they don't know the site exists!!! Shocking. Well said Keith. Link to comment Share on other sites More sharing options...
Broms Cobb Posted November 22, 2017 Report Share Posted November 22, 2017 Why doesn't David come onto this site and defend his Company? I am astounded at the lack of communication from wholesalers on this site, especially SPONSORS!!!! I'm not suggesting that they air their dirty washing in public, but at least respond, it's not as if they don't know the site exists!!! Shocking. This is what i've said to them, the reply is it makes the situation even worse with them in no mans land? Link to comment Share on other sites More sharing options...
Paul_ Posted November 22, 2017 Report Share Posted November 22, 2017 Carriage charges from Birches.....tell me about it! Every single month i have issues. Two shops and both orders get sent to one address, if one order falls below carriage free there is always a carriage charge. Have told the rep and office on more occasions than i can remember. Link to comment Share on other sites More sharing options...
Lee Posted November 22, 2017 Report Share Posted November 22, 2017 I stopped using them & alright I was probably one of their smallest accounts, but my Dad was a wholesaler in the motor industry & if a customer he had stopped ordering he would move hell & high water to get them back with monthly or even weekly visits from him, not his staff. I've never even so much as had a phone call. All offers sheets dried up once the monthly statements stopped. I've probably been removed from their systems, who knows. Suppliers need to be on the money 100% to maintain what they work so hard to achieve. Market leaders are called so for a reason, they lead the way. I commend you Keith on your involvement with the industry, we all know you've had a great run with the big boys yet you've still got time to come here and keep involved and accountable it’s a good strategy. kobblers, keithm and earlsdoncobbler 3 Link to comment Share on other sites More sharing options...
Tom D Posted November 22, 2017 Report Share Posted November 22, 2017 hope he does I could do with listening to his mild mannered very reasonable attitude ? Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted November 23, 2017 Report Share Posted November 23, 2017 They may not have replied to my email, but my credit note was actioned and received promptly. Link to comment Share on other sites More sharing options...
keithm Posted November 23, 2017 Report Share Posted November 23, 2017 I stopped using them & alright I was probably one of their smallest accounts, but my Dad was a wholesaler in the motor industry & if a customer he had stopped ordering he would move hell & high water to get them back with monthly or even weekly visits from him, not his staff. I've never even so much as had a phone call. All offers sheets dried up once the monthly statements stopped. I've probably been removed from their systems, who knows. Suppliers need to be on the money 100% to maintain what they work so hard to achieve. Market leaders are called so for a reason, they lead the way. I commend you Keith on your involvement with the industry, we all know you've had a great run with the big boys yet you've still got time to come here and keep involved and accountable it’s a good strategy. Thanks Lee I do my best! But it riles me that so many people put our trade down, complain about this that and the other, while some suppliers treat the trade like idiots. What is the point in sponsoring this or any other trade site if, as a Company, you don’t get involved? Madness, but then I suppose you all don’t matter to some kobblers 1 Link to comment Share on other sites More sharing options...
marky1 Posted November 23, 2017 Report Share Posted November 23, 2017 when i closed my 2 accounts after 15 years all she said was ok thank you not even a call as to why i must of spent 35k a year between my 2 shops but i suppose when you have 7 million in the bank it don't matter Link to comment Share on other sites More sharing options...
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