hibsjo(SCO) Posted May 10, 2019 Report Share Posted May 10, 2019 had a visit from trading standards yesterday want me to display all my prices for the public to see. what do you guys have for your display price boards ive got a list up for repairs but its #### carry on! Quote Link to comment Share on other sites More sharing options...
mathews Posted May 10, 2019 Report Share Posted May 10, 2019 Every pair of shoes is priced accordingly to the condition, materials required, and the time involved to repair. Therefor it is not possible to display a price list. Tell them to stick it. GLENGRAVING 1 Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted May 10, 2019 Report Share Posted May 10, 2019 You make a verbal contract with each sale don’t you? you tell them the price, then they choose whether to go for it or not. Quote Link to comment Share on other sites More sharing options...
x minit uk Posted May 10, 2019 Report Share Posted May 10, 2019 As far as I am aware, as long as you have a till with a clear display facing the customer then you don’t have to price individual items. Quote Link to comment Share on other sites More sharing options...
Flash Posted May 10, 2019 Report Share Posted May 10, 2019 As I remember it, according to the Government Code of Practice for shoe repairers, and as a member of SOMSR, a price list of your routine repairs should be on show to your customers, as a cafe or restaurant has to display a price list in the window to give customers expected costs before entering the premises. Quote Link to comment Share on other sites More sharing options...
x minit uk Posted May 10, 2019 Report Share Posted May 10, 2019 1 hour ago, Flash said: As I remember it, according to the Government Code of Practice for shoe repairers, and as a member of SOMSR, a price list of your routine repairs should be on show to your customers, as a cafe or restaurant has to display a price list in the window to give customers expected costs before entering the premises. Don’t think so , timpsons don’t have any on show and you would have thought they would know. Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted May 10, 2019 Report Share Posted May 10, 2019 Timpson have prices on the counter, but they all say for example cylinder keys FROM £6.50 watch batteries FROM £9.95 Quote Link to comment Share on other sites More sharing options...
Michael Posted May 11, 2019 Report Share Posted May 11, 2019 14 hours ago, Flash said: As I remember it, according to the Government Code of Practice for shoe repairers, and as a member of SOMSR, a price list of your routine repairs should be on show to your customers, as a cafe or restaurant has to display a price list in the window to give customers expected costs before entering the premises. None of the Cafes near me have price lists in the window, even Costa-lot!! Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 11, 2019 Report Share Posted May 11, 2019 You can have as much pricing as you like, people won't see it and just ask anyway. It's the second question after, "Do you cut keys?" SteelCityShoes, Notacobbler, davansuz and 4 others 4 3 Quote Link to comment Share on other sites More sharing options...
SteelCityShoes Posted May 11, 2019 Report Share Posted May 11, 2019 I always thought it was a case of you had to have prices displayed for goods but services were different as one repair could be massively different to another kobblers 1 Quote Link to comment Share on other sites More sharing options...
Broms Cobb Posted May 11, 2019 Report Share Posted May 11, 2019 I am luckier than most, they have an office very close to my shop - seem to call every two or three months - but they have never asked for a price list? Quote Link to comment Share on other sites More sharing options...
Flash Posted May 11, 2019 Report Share Posted May 11, 2019 Has anyone apart from me ever heard of the code of practice for shoe repairers? Look it up, seek it out, then tell me I'm wrong!!! Ask Robin he should know. Quote Link to comment Share on other sites More sharing options...
exp121260 Posted May 11, 2019 Report Share Posted May 11, 2019 I used to have price list on the wall, but it resulted in arguments all day long! i.e Ladies Heels From £5.99 , or keys from £3.99 Customers always missed the From even thou it was 5 font size larger ! Customers turn up with 3" ladies Heels, or a worn down Heel that needed build up , and when I Said £11:99 , they were straightaway saying why it says £5.99 on there?, its not fair , it against trading standards or marketing/pricing laws/rules ect... 3 years ago , I put the price list down, and now when they say how much is a key or shoe repairs, I say can Isee it? then give them the price, if they happy , take the payment and offer the service. If not happy, they leave but after a visit to Timpsons they come back after 10 Mins , and happily pay ! Now, no arguments and no accusations ..... GLENGRAVING, k4mrc, kobblers and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 12, 2019 Report Share Posted May 12, 2019 Customer see and remember what they want to. kobblers 1 Quote Link to comment Share on other sites More sharing options...
GLENGRAVING Posted May 12, 2019 Report Share Posted May 12, 2019 (edited) This is a separate thought, but I don't feel like it warrants its own thread - who of you are brave enough to ditch the .99p thing in your pricing? Load of our products are £1.69, £2.29, £4.99 and such - on one hand I really want to put everything up by a penny to end this kidology of pricing and save on handing out pennies that the customer doesn't want. On the other hand, saying a key costs "£4... ... 99" instead of "£5" will have the the cheap customers wincing a little bit less, and I suppose those discarded pennies do mostly go in the charity tin (but we now put the 5p's for bags in the charity tin so that kind of balances out). Edited May 12, 2019 by GLENGRAVING Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 13, 2019 Report Share Posted May 13, 2019 Knock that on the head a few years ago, due to increase in credit card sales. Everything rounded up to the pound, or 50p. Some of the lower priced items might be rounded up to the nearest 70p, 80p. Makes paperwork and till work a bit easier too GLENGRAVING 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted May 13, 2019 Report Share Posted May 13, 2019 Vat dictates my final price and has done for many years. GLENGRAVING 1 Quote Link to comment Share on other sites More sharing options...
SteelCityShoes Posted May 14, 2019 Report Share Posted May 14, 2019 On 5/11/2019 at 7:54 PM, Flash said: Has anyone apart from me ever heard of the code of practice for shoe repairers? Look it up, seek it out, then tell me I'm wrong!!! Ask Robin he should know. Can you provide a link? Quote Link to comment Share on other sites More sharing options...
Flash Posted May 14, 2019 Report Share Posted May 14, 2019 5 hours ago, SteelCityShoes said: Can you provide a link? On SOMSR website. Quote Link to comment Share on other sites More sharing options...
robinh Posted June 25, 2019 Report Share Posted June 25, 2019 Apologies, I'm late to the party....normal for me. The SOMSR Code of Practice is provided to SOMSR members as a condition of membership. It is intended to provide guidance and protection for members and their customers. It has three main objectives:- 1. To make clear the minimum standard of service customers can expect from a business which is a member of the Society of Master Shoe Repairers. 2> To make staff in all members' shops aware of the importance of good service. 3. To make the general public aware that an excellent level of service is available from SOMSR members. The relevant section is 2 ( d) Pricing - A guide to the current prices of main services offered, inclusive of VAT where applicable, must be prominently displayed. Also , according to the internet, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) states that ' In the course of providing a service there is a requirement under the CPRs to make sure pricing information is given clearly if it would affect the consumer's decision to buy' To me that suggests that displaying prices should be done in every shop that offers goods or services to the public. I assume that the word 'From' is an acceptable practice. SOMSR also offers its members an A4 price list with their shop name included and blank spaces for prices to be filled in if asked. We are here to serve............ SteelCityShoes 1 Quote Link to comment Share on other sites More sharing options...
Flash Posted June 25, 2019 Report Share Posted June 25, 2019 So there you have it, couldn't be much clearer could it? Quote Link to comment Share on other sites More sharing options...
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