StevenB Posted January 24, 2011 Report Share Posted January 24, 2011 So, a customer comes in with a pair of stilettos to be repaired. She has with her the little bag containing a pair of replacement PU tops that were supplied when the shoes were new. Assuming the shoes aren't worn down too far to prevent you from being able to use them (as they normally are...) do you charge any differently for this job than if you'd used your own PU tops? Link to comment Share on other sites More sharing options...
kobblers Posted January 24, 2011 Report Share Posted January 24, 2011 We never use their own heels as we can't guarantee them. If they fall off or the cap pulls off then the customer is always going to assume it's our fault and expect us to replace them with our own. We normally inform the customer of the reasons why and we've never had anyone refuse to have ours fitted instead Hope this helps! Rick. Link to comment Share on other sites More sharing options...
Lee Posted January 24, 2011 Report Share Posted January 24, 2011 £6 Link to comment Share on other sites More sharing options...
Michael Posted January 24, 2011 Report Share Posted January 24, 2011 I normally warn them that they are the same as whats just come off so if they're happy with them i'll fit them at there own risk and I will charge the same as I would if using my heels. Link to comment Share on other sites More sharing options...
Danny King Posted January 24, 2011 Report Share Posted January 24, 2011 £6.50 with our heels. Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted January 24, 2011 Report Share Posted January 24, 2011 £6.99 carry on! Link to comment Share on other sites More sharing options...
Gray Posted January 24, 2011 Report Share Posted January 24, 2011 I concur with Jo apart from 4p, But whats that amongst mates £6.95 me. Link to comment Share on other sites More sharing options...
elfman Posted January 24, 2011 Report Share Posted January 24, 2011 never use them its mine or none Link to comment Share on other sites More sharing options...
StevenB Posted January 24, 2011 Author Report Share Posted January 24, 2011 I have to say I normally use mine, rather than theirs, but on this occasion it was a quick one in - one out. £6 in the till easy peasy. Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 26, 2011 Report Share Posted January 26, 2011 one in - one out. You mean one out - one in, times two Link to comment Share on other sites More sharing options...
Mick Friend Posted January 26, 2011 Report Share Posted January 26, 2011 No he Means one in one out - she was nice -she calls back for the shoes on Saturday Link to comment Share on other sites More sharing options...
StevenB Posted January 26, 2011 Author Report Share Posted January 26, 2011 Shoes, what shoes.... Link to comment Share on other sites More sharing options...
John P Posted January 27, 2011 Report Share Posted January 27, 2011 Same answer as Michael,except I go a little further and inform the customer that they are rubbish(and they are),so why pay the full price for an inferior product. Link to comment Share on other sites More sharing options...
cobbler2u Posted February 4, 2011 Report Share Posted February 4, 2011 Full price aswell easy money Link to comment Share on other sites More sharing options...
k4mrc Posted February 5, 2011 Report Share Posted February 5, 2011 I was told yesterday that at mr T's they do not charge - it is looked on as a Free service - charity box donation. Link to comment Share on other sites More sharing options...
discodave Posted February 5, 2011 Report Share Posted February 5, 2011 I charge £2 unless it needs drilling or building up, timpson did a deal with a few of the chains to put them on for nothing this gets the customers to go back to them cos they feel obliged, You got to realise timpsons dont do anything for nothing. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now