Keyline Transponder "cloners club"

[Phil@Keylineuk]

Dear All

Thank you for your comments on this important thread “Keyline cloners club, created by Lee FFrench, who we would like to thank for setting up this virtual space to post comments about Keyline.  Positive or negative, they are very important to us.  

We understand that there have been some recent concerns about the TKM XTREME; it’s important that we clarify that THE TKM.XTREME, the one and only available solution in the world to clone all MEGAMOS CRYPTO TRANSPONDERS (OVER 200 CAR MODELS WITH OVER 150 MILLION CARS IN THE WORLD) and has a current success rate of 99.8%, which is a phenomenal and unparalleled achievement.

It is Keyline’s goal to help all of our customers achieve fantastic and profitable return from the TKM Xtreme by giving the end user (your customer) a great experience. In today’s busy world, no-one likes to wait and we all want to keep any wait time to a minimum. With TKM Xtreme, the end customer’s wait time can be greatly reduced by following these few simple tips: 

Cloning time: The time the software (or the App) shows you before cloning a Megamos® key is the longest time you and your customer can expect to wait, and in most cases it will be much shorter than this.

Improved customer service: Once you have done the 8 sniffs with the TKM key, you only need to insert the TKM in to your 884 Mini or 884 Ultegra. The machine will then ask you to insert the original key. Once you do this, the original key is no longer needed. You can give the key back to the customer and ask them to either wait, or come back later (There is no need for the customer to hang around and wait). The Keyline Super Computer takes over at this stage and does all of the work in the background. 

You can now see that there is no reason for the customer to wait because you can offer a superb service at any time of day (even if the customer comes in just before you close). You just let the Keyline Super Computer to do the work overnight and the TKM will be ready to complete in the morning. You can give your customer back their original key so they can enjoy the rest of their day and even take the original home and come back to see you on a day more convenient for them (and you), It doesn’t get any easier than this. 

NOTE: In this phase just remember: DO NOT PRESS CANCEL until the machine has completed the calculation of the key.

 Delivering the new key:  When your customer comes back in to see you, the final procedure will take less than only one minute to complete the final procedure. 

Just restart from the second step of the cloning process by inserting the sniffed TKM head into your 884 cloner and then insert the original key. In less than two minutes the high quality copy key will be finished.

As you can see, you can do all of the cloning without inconveniencing your customer, your staff or yourself.  

In total, your customer will only need to wait in your shop for less than 10 minutes before having a perfectly working copy of their key.   

Next time it’ll be even quicker: When the customer visits you again asking for another copy key , the stored data is already on the Keyline Server will enable you to supply an exact copy in under a minute because the Keyline Super Computer has already done all the calculations. Fantastic.

Here at Keyline we are working hard to improve our server’s performances to reduce cloning time of the TKM.EXTREME. 

Keyline is always dedicated working to help all of our customers, and we are always open to suggestions

[Simes]

Dear All

Thank you for your comments on this important thread “Keyline cloners club, created by Lee FFrench, who we would like to thank for setting up this virtual space to post comments about Keyline.  Positive or negative, they are very important to us.  

We understand that there have been some recent concerns about the TKM XTREME; it’s important that we clarify that THE TKM.XTREME, the one and only available solution in the world to clone all MEGAMOS CRYPTO TRANSPONDERS (OVER 200 CAR MODELS WITH OVER 150 MILLION CARS IN THE WORLD) and has a current success rate of 99.8%, which is a phenomenal and unparalleled achievement.

It is Keyline’s goal to help all of our customers achieve fantastic and profitable return from the TKM Xtreme by giving the end user (your customer) a great experience. In today’s busy world, no-one likes to wait and we all want to keep any wait time to a minimum. With TKM Xtreme, the end customer’s wait time can be greatly reduced by following these few simple tips: 

Cloning time: The time the software (or the App) shows you before cloning a Megamos® key is the longest time you and your customer can expect to wait, and in most cases it will be much shorter than this.

Improved customer service: Once you have done the 8 sniffs with the TKM key, you only need to insert the TKM in to your 884 Mini or 884 Ultegra. The machine will then ask you to insert the original key. Once you do this, the original key is no longer needed. You can give the key back to the customer and ask them to either wait, or come back later (There is no need for the customer to hang around and wait). The Keyline Super Computer takes over at this stage and does all of the work in the background. 

You can now see that there is no reason for the customer to wait because you can offer a superb service at any time of day (even if the customer comes in just before you close). You just let the Keyline Super Computer to do the work overnight and the TKM will be ready to complete in the morning. You can give your customer back their original key so they can enjoy the rest of their day and even take the original home and come back to see you on a day more convenient for them (and you), It doesn’t get any easier than this. 

NOTE: In this phase just remember: DO NOT PRESS CANCEL until the machine has completed the calculation of the key.

 Delivering the new key:  When your customer comes back in to see you, the final procedure will take less than only one minute to complete the final procedure. 

Just restart from the second step of the cloning process by inserting the sniffed TKM head into your 884 cloner and then insert the original key. In less than two minutes the high quality copy key will be finished.

As you can see, you can do all of the cloning without inconveniencing your customer, your staff or yourself.  

In total, your customer will only need to wait in your shop for less than 10 minutes before having a perfectly working copy of their key.   

Next time it’ll be even quicker: When the customer visits you again asking for another copy key , the stored data is already on the Keyline Server will enable you to supply an exact copy in under a minute because the Keyline Super Computer has already done all the calculations. Fantastic.

Here at Keyline we are working hard to improve our server’s performances to reduce cloning time of the TKM.EXTREME. 

Keyline is always dedicated working to help all of our customers, and we are always open to suggestions

Thanks for this information, but if there are rumuored reports that it can take 3 hours or more at the present time then regardless of whether the customer leaves or not the machine not available for for other key cloning.  In our shop that would be extremely frustrating as on busy days we can be cloning several keys in an hour!  Hopefully things will speed up soon.

[Lee]

I feel for keyline in this instance suddenly they offer the WORLD a cloner for peanuts money in the mini. Then they are again the first in the world with the crypto. I dare say they are already onto a solution, after all no one can predict the success of an invitation no matter how much research is put into it.

I still think they are awesome but im keyline through and through :')

[golfmad]

Phil@Keylineuk I think your missing the point, whilst I think the Xtreme is a great idea Keyline have misled people into buying a product that is not 100% accurate, its been sold on the basis that it can do around 200 models, your own companies web site shows how quick it is and no waiting, though it does say on the screen that this can take some minutes, that's fine, 10-15 minutes isn't/wouldn't be a problem.

 

Surely when the beta testers had this product they encountered this problem ?

 

I for one would rather have waited to buy this until you had sorted out the time issues, which you fail to point out in any of your sales pitches, like I say, MISLED which for a reputable company like Keyline is rather disappointing.  

[k4mrc]

I have no car park, so using council car parks is a big negative for me, I take it that the car needs to sit for three hours whilst it configures the key? This could become quite a problem - my car dealers have their own car parks so that is a bit easier.

Hope this gets better

[hibsjo(SCO)]

i dont think the car needs to sit for 3 hours you do all your sniffing then go back to the shop and let the super computer do the work

i think this is correct?

carry on!

[rapidlocks]

during the beta testing period i had ,  the longest wait time i encountered was 38 minutes which if memory serves was a golf and the shortest was 8 minutes which was a TT from memory ,i did a good number and coverage of clone keys for various vehicles ranging from old to late model , another uk tester was similar times i believe though he had one in just under 4 mins , the rest around europe and the world i dont know there results . so no i certainly didnt encounter such long queue times during the beta stage , i cant say for the rest as i dont know them .

 

the beta testers just did as many clone keys as they could , the info was stored by the computer as were times and results , but i can confirm that for me and at least one of the other beta testers in uk , such long wait times were never encountered .

 

i also have the silca add on for my rw4 plus on preorder too and will use this alot as well , i hope it will be bug free but if not im sure they too will resolve it , so i look forward to the best of both worlds once released as in my opinion you dont get better than keyline and silca in what they do .

[ponsaloti]

This 48 cloning is a massive step forward (or backward for some). I really don't understand the moaning about waiting times. Its new s/ware and it  will come down in time.

Just a shame its not discussed in the trade section as it will affect a lot of the auto locksmiths in a really big way.

I don't think the keycutters are realising this yet.

[grahamparker]

This 48 cloning is a massive step forward (or backward for some). I really don't understand the moaning about waiting times. Its new s/ware and it  will come down in time.

Just a shame its not discussed in the trade section as it will affect a lot of the auto locksmiths in a really big way.

I don't think the keycutters are realising this yet.

Oh yes they are, you only need to know how many have taken up the silca kit pre-orders already. Mine will be the first one Aldridges recieve.

 

Oh and a lot of auto locksmiths have ordered as well. Even diagnostic programming without dealer tools can have the odd setback where a clone option is the easiest option.

 

I always thought the key cutting section was trade only.

[ponsaloti]

No, its open.

Everything in keycutting is open and free.

Log off and have a look.

[dampants]

Keyline are still missing the point. The waiting time doesn't just affect the customer who's key your cloning but subsequent customers who then have to wait for the machine to be available.  5hr 45 min queue time for a transporter and 4 1/2 hour for a relay the day before.  Luckily I have two 884 machines otherwise I could not offer to clone MG10 keys for fear of losing custom on "easier" and quicker to code tpx and phil-crypto.  IMO the tkm xtreme kit needs recalling until it can offer to clone Megamos keys at peak time in under 30 mins.  

 

I've invested heavily in Keyline products over the years so this is no dig at the company just this product and its premature release.  As it is today its unfit for purpose.  If it not sorted quickly it could slightly dent the company reputation in cloning technology, it should of been withheld from sale until faster servers are introduced.  Would you be happy to join a 4-5 hour queue on Amazon or Ebay to purchase a product? (I know its not the same thing but......)

[rapidlocks]

the good news is they are working on it

[golfmad]

I still think that Keyline have misled customers, and if I'm brutally honest I wish I hadn't purchased it. I accept there will always be teething problems with new software etc. but this is just ridiculous, I am now not offering the service unless the spare is right on my door step and the customer can work around me, if it does not improve, I will return it.  

 

As a mobile locksmith covering the whole of Cumbria & beyond I personally don't have time to be going back and forth to a customer hoping that the calculation is complete, we try to educate our customers on the complexity's of transponders etc. but at the end of the day is all they want to do is come to me or me go to them to offer the service that I advertise.  

 

It would also be nice to know what the exact problem is & how they plan to solve it rather than just offering this information to a select few (no offence Martin  ) 

[rapidlocks]

its not a matter of info to chosen few , i just emailed them and asked some questions , something we can all do , im no computer geek and most of the computer talk goes right over my head as im a dinosaur with such things , maybe if you email them you may ask better questions than i did to get the answers you require , ive always found them responsive and easy to communicate with , or send your questions to your distributor to be forwarded to them .

 

the answers i got were that there is no issue with the cloning procedure , this im told is in fact  consistently calculating and cloning in between 5 minutes and 29 minutes with a 99.8 success rate , the issue im told is not the servers as i had suspected but is in fact the queue times which they are reducing .

 

there answer that they are reducing this time pretty much answered what i had asked in my email , so i understood this to mean they was on the case to speed this up and i would see less queue times soon . if you have specific questions id email them directly or via your distributor as i did as i suspect you will recieve the specific answers you require from them.

[golfmad]

Martin, I am in no doubt of what the Xtreme is capable of, its purely a time issue with me that we were not forewarned about, will e-mail Keyline this weekend as a matter of interest (for my records) 

[rapidlocks]

its the best way as they can then address and answer exactly what you ask and need to know , generally really helpful ive always had a reply from them.

[Lee]

From what I understand there was nothing underhanded and its a situation even they weren't forewarned about so they didn't expect it themselves, more a case of a victim of their own success. I don't think they fully estimated the load from the fact that the entire world would suddenly and instantly be using their system.

[Auto Key Wizard]

Roll on the Silca M-Box.

 

Will there be a Silca M-Box Club forum board aswell?

[mrkeys]

If it's a server problem and they have known about it for months then there is no excuse for them not to have upgraded their servers.

 

What I don't understand is that any of my websites can be upgraded to more powerful servers inside 24 hours. I would have thought a company with the resources of KL could solve their server problems in under a week even given the larger complexity of the problem

 

If they cant solve a server problem within a few days then the only other conclusion to make is that the problem lay with the actual calculation? No wonder it's been denied as that really would effect future sales

 

Least that's my take on it, then again I dont even have one so what the feck do I know ha ha

[grahamparker]

Roll on the Silca M-Box.

 

Will there be a Silca M-Box Club forum board aswell?

 

We wont need one Tel, it will just work.

[rapidlocks]

We wont need one Tel, it will just work.

 

I do hope so , ive had my upgrade on order since first advertised by aldridges , i have high hopes based on what ive read here from graham especially the 5 to 10mins  to clone all id48 keys , cant wait .

[Auto Key Wizard]

We wont need one Tel, it will just work.

I suspect you are correct Graham.

It would be an empty board as only failures would get reported, no one would bother to report successes.

[completelocks]

Pleased that for a change I made the right decision to wait and see what the feedback was before investing.  I will wait a little longer me thinks!

Me too. 

 

Be a nice option, but I just program diagnostically. Keeping an eye on it though. Would be even more interested if something for the AD900 came out.

[golfmad]

An absolute joke, 3 3/4 hours for a Fiat Bravo. I will not be using this again, it's just not acceptable. 

 

I am still to receive a reply from Keyline after I e-mailed them & I will be taking steps tomorrow to return my original purchase. 

 

Very disappointed is an understatement, its cost me time & other work for a product that Keyline & its distributors are quick enough to sell but couldn't give a flying f*%k when there is a major fault with this product.

[cobbler ont' green]

Selling mine coz it's shi@