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completelocks

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completelocks last won the day on August 15 2018

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About completelocks

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    200+ Poster : Intermediate user
  • Birthday 11/30/1968

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  1. Thanks guys.. I have someone sending me a couple for this job. Got the links to them. Cheers
  2. Hang on... ERE4, sorry. did that on my phone and it changed it for some reason. ERE4.. HD brand.
  3. Hi guys. Got a key here. It's a HD brass key, EVE4. I cannot find it listed anywhere to compare reference. Anyone got an idea?
  4. Tried the WD40 route. No joy. How hard is it to convert to an on off switch?
  5. WD40? I can do that. Will give that a go in the morning........
  6. Really old bit of kit, but it plods on and does the job.... until now. Two of the switches have stopped working. The extraction works, the naumkeag doesn't and the tool shaft doesn't. I isolated the machine and tried changing switches around, extraction to tool shaft then tried it. The extraction still works, tool shaft doesn't. The bit the switches are wired to (i'm not knowledgeable in this department) some kind of switch pack thing is the problem i thing. There is a little brown 'tab' that clicks in when the extraction switch is operates, and clicks back out when it stops, obviously making a connection. When I push it in on the other two (with a piece of wood) they start, both tool shaft and naumkeag Anyone got any ideas where to get replacements? or repair?
  7. Yeah all the time.. "excuse me, can you repair my fully functional remote please"
  8. I do these. Most of the buttons are really easy with a good soldering iron. I always tell the customer the price of a replacement remote first, as that's what a lot of them want, and think is the only option. I tell them there is a 90% chance I can repair it, but the cost is the same whether it works or not, and they understand that if it doesn't then replacement is the only option. So, they are fully aware of everything. Repairing for a fraction of the cost of a new one, does create a good reputation as someone above said.
  9. Already registered on your site. If I click the link then login i just end up on the home page?
  10. and its not very professional carry on
  11. Several phone calls. First on the morning the first order arrived with missing items and no engraving plates. The second call the day after, when the same wrong engraving plates arrived (that was on the morning of the school assembly) the third call when it arrived with the very same wrong plates. I was told someone would get back to me and sort it out. This happend the next 3 days. Rang, "we'll get back to you" and nothing. Much better to phone? Tell them that !!
  12. And when bad service from said company loses said customers? I emailed the MD (Tim) and got this reply: "I’m out the country at the moment. I will make sure someone who like me cares about customer service , gets back within 30 minutes Apologies if I was in the office it would have been sorted by me personally Regards" I responded saying they would get in touch quick when they wanted money. I got an email 30 mins later saying they were looking into it and would get back to me. The next contact I had was the bill. I forwarded it to Tim with "I was saying?...." on the 1st August. Nothing back yet. I have lost a big customer due to this.
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