sks problems with recent orders not being sent out

[10ringo10]

 Any news updates on this situation are sks on the way out !  orders all incomplete for weeks now

I quote " Dear customers  ,due to technical difficulties with our carousel unit - we may be unable to supply all your requested key blanks "

Weeks later - keys shown in stock on website - still not being sent out ! orders & backorders not being honoured

 

 

 

 

 

[k4mrc]

I've had mine??

no problems 

[grahamparker]

2 hours ago, k4mrc said:

I've had mine??

no problems 

Same here.

[Simes]

4 hours ago, grahamparker said:

Same here.

Not getting mine.  Had to cancel and go elsewhere.  

[Mike at Vauxhall]

Wow, just chased an order from last week, told problems with the carousel.  Take a couple of weeks . Don't  mind the delay, but wish I'd been informed. 

[NYKeys]

For the first time in years of dealing with them, recently, orders put in before the 3pm cut off have not been getting despatched. They are silently held until despatch on the following day. Other than that not noticed anything. Denise in returns very good if you have problems. I also dislike the way they no longer sign off their emails. Feels very "holding you at arm's length". It just says "SKS Sales". So when you write your reply, you don't know who to address it to. And you can't ring and say "I've been corresponding with X"

[Mike at Vauxhall]

Sks are too good of a supplier to just stop using, but will just put a hold on any orders for a month or so, until the "magic roundabout" can be sorted.

[Growster]

 

On 6/26/2019 at 10:28 PM, NYKeys said:

For the first time in years of dealing with them, recently, orders put in before the 3pm cut off have not been getting despatched. They are silently held until despatch on the following day. Other than that not noticed anything. Denise in returns very good if you have problems. I also dislike the way they no longer sign off their emails. Feels very "holding you at arm's length". It just says "SKS Sales". So when you write your reply, you don't know who to address it to. And you can't ring and say "I've been corresponding with X"

Their new email behaviour may come from using a shared intray, whereby all staff has access to all email threads. While Nathan may have written the initial reply, someone else may suddenly have the time or knowledge to write the next reply within the thread. Anonymising the respondents may make the replies less confusing.

At any rate, they do reply, and that's already better than many others.

[NYKeys]

3 hours ago, Growster said:

they do reply

hmm, even that's slipping - a query I put in last week got totally lost and when I rang up to chase nobody knew anything about it.

[kobblers]

This topic has been reported to Admin for no apparent reason by a guest user.

If you feel the need to complain about a topic or to report content, at least tell us what it is you're reporting or don't bother as I've got better things to do than chase reports that seemingly have no basis!

 

Rick.

[Paolo SKS]

Interesting to read the posts concerning our service and technical issues.

We value all your comments and take on board the negatives concerning communication and we confirm that we are doing all we can to bring the service back up to your expectations from us as a dedicated key and lock supplier. Unfortunately, from time to time all businesses face challenges and we are dealing with and addressing these challenges right now. Please do not hesitate to call our Sales Team should you wish to discuss your order status.

Again, appreciate the constructive comments, and confirm we are working towards a positive solution to our recent technical issues.

 

Paolo Leccese 

Sales Manager 

SKS/JMA UK