hakeemz Posted July 9, 2012 Report Share Posted July 9, 2012 jevon should have been you first call tbh..but lesson learnt i suppose Quote Link to comment Share on other sites More sharing options...
cobkey Posted July 9, 2012 Report Share Posted July 9, 2012 I only use cousins site for ref: and then phone jevons, much better service from ian at jevons =D> Quote Link to comment Share on other sites More sharing options...
StevenB Posted July 10, 2012 Report Share Posted July 10, 2012 let's hope they read the forum & improve their service accordingly. In the meantime, a salutory lesson for the rest of us to take note of! Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted July 10, 2012 Report Share Posted July 10, 2012 Jevons are well organised and reliable. Quote Link to comment Share on other sites More sharing options...
derek Posted July 20, 2012 Report Share Posted July 20, 2012 i use cousins as a reference for availability and price but get most of my stock from Jevons, i do have to say i find the cousins website easy enough to use, however i do agree that their staff aren't the most helpful when you phone them. jevons on the other hand are excellent all round. as a side not could you not have taken the ladies details and phoned her with a price or have given her an estimate, as if she came into your shop when jevons where closed for lunch then you wouldn't have been able to quote a price for her anyway.anyway thats my 2 bob worth of useless comment Quote Link to comment Share on other sites More sharing options...
shoedoctor Posted August 15, 2012 Report Share Posted August 15, 2012 It's funny I needed a watch movement cousins said discontinued tried jevon and stanley and got it in 2days..... Up Jevon and Stanley Yeeeeaaah baby Quote Link to comment Share on other sites More sharing options...
Irontoe Posted October 15, 2012 Report Share Posted October 15, 2012 Once upon a time Cousins used to be excellent, with helpful and friendly staff. I used be able to ring up, describe a problem and they'd be able to help. Unfortunately, those members of staff have all seemed to have retired, now it's just a girl on the other end of the line who will refuse to give you a price, make you jump through hoops for the most basic of information before gleefully telling you 'Computer says no'. The website has improved a lot but I often wonder whether their returns policy is in line with distance selling regulations. Quote Link to comment Share on other sites More sharing options...
cobkey Posted October 15, 2012 Report Share Posted October 15, 2012 Always a top service from ian at Jevons Quote Link to comment Share on other sites More sharing options...
Lee Posted October 15, 2012 Report Share Posted October 15, 2012 Ian all the way for me. Rarely do I have to order something from someone else. He never makes you feel inferior for idiot questions either. Quote Link to comment Share on other sites More sharing options...
derek Posted October 16, 2012 Report Share Posted October 16, 2012 Once upon a time Cousins used to be excellent, with helpful and friendly staff. I used be able to ring up, describe a problem and they'd be able to help. Unfortunately, those members of staff have all seemed to have retired, now it's just a girl on the other end of the line who will refuse to give you a price, make you jump through hoops for the most basic of information before gleefully telling you 'Computer says no'. The website has improved a lot but I often wonder whether their returns policy is in line with distance selling regulations. i have actually contacted trading standards with regards to cousins' return policy, i ordered a movement from them that the stem won't stay in place, and they claim that all movements sent out from them are in perfect working order,i have sent them 2 recorded delivery letters, both of which they ignored and had no decency to reply to, will see how trading standards get on, it's not an overly expensive movement, more the principal involved Quote Link to comment Share on other sites More sharing options...
TC@TOWS Posted October 22, 2013 Report Share Posted October 22, 2013 Once upon a time Cousins used to be excellent, with helpful and friendly staff. I used be able to ring up, describe a problem and they'd be able to help. Unfortunately, those members of staff have all seemed to have retired, now it's just a girl on the other end of the line who will refuse to give you a price, make you jump through hoops for the most basic of information before gleefully telling you 'Computer says no'. The website has improved a lot but I often wonder whether their returns policy is in line with distance selling regulations. i have actually contacted trading standards with regards to cousins' return policy, i ordered a movement from them that the stem won't stay in place, and they claim that all movements sent out from them are in perfect working order,i have sent them 2 recorded delivery letters, both of which they ignored and had no decency to reply to, will see how trading standards get on, it's not an overly expensive movement, more the principal involved Would be interested to hear what trading standards say, i've had a similar problem on a couple of occasions, movements not working and them refusing to accept responsibility. Also once had them recommend a replacement for a discontinued movement only to receive it and find the hand fittings were a different size, the winding stem did not fit and it did not fit to the face! Again, no responsibilty accepted.... Quote Link to comment Share on other sites More sharing options...
Michael Posted August 8, 2014 Report Share Posted August 8, 2014 Do Jevons have a catalogue or website for reference? I normally use Cousins as I prefer to order online but have read on a couple of forums lately about there bad customer service. Recently I ordered a stem for a Ronda movement by calibre number but when it came it was much bigger than the one that needed replacing. After reading about there customer service,or lack of, I didn't bother sending it back as I thought that because I ordered by the calibre number then that's the part they sent. Quote Link to comment Share on other sites More sharing options...
cobblers.keys Posted June 6, 2019 Report Share Posted June 6, 2019 After all this time since the last post on this topic it doesn't look like cousins have got any better ( maybe worse ). I ordered some px625a batteries along with a couple of other items from them 2 weeks ago and never received them although they have emailed me an invoice. Email says they have my corresponding address ( my house which is also where I have deliveries sent to ) but on email it states goods were sent to shop address. I moved out of there 2 years ago and informed All suppliers this. The point is I have had other goods sent to my home address so they have this on record. I rang cousins this morning and was told goods have gone to my home address ( not what the invoice says ) when I tried to explain this to the person on the phone about it he just said go on website and deal with it he has other people on the phone to deal with. I asked him to pass me onto manager to discuss it with me he said he can't do that because this is only an ordering phone line. So thats cousins service for you. I will never be dealing with them again Quote Link to comment Share on other sites More sharing options...
Irontoe Posted June 14, 2019 Report Share Posted June 14, 2019 On 6/6/2019 at 10:50 AM, cobblers.keys said: After all this time since the last post on this topic it doesn't look like cousins have got any better ( maybe worse ). I ordered some px625a batteries along with a couple of other items from them 2 weeks ago and never received them although they have emailed me an invoice. Email says they have my corresponding address ( my house which is also where I have deliveries sent to ) but on email it states goods were sent to shop address. I moved out of there 2 years ago and informed All suppliers this. The point is I have had other goods sent to my home address so they have this on record. I rang cousins this morning and was told goods have gone to my home address ( not what the invoice says ) when I tried to explain this to the person on the phone about it he just said go on website and deal with it he has other people on the phone to deal with. I asked him to pass me onto manager to discuss it with me he said he can't do that because this is only an ordering phone line. So thats cousins service for you. I will never be dealing with them again Brilliant when everything runs smoothly but a pain in the backside when something goes wrong. They make you jump through hoops if you need to return a faulty item and they always manage to make you feel that it's your fault! Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted June 14, 2019 Report Share Posted June 14, 2019 Irontoe hit the nail on the head. Absolutely brilliant website, goes to sh#t when you have to contact them for any reason. I still use them alot though. hakeemz 1 Quote Link to comment Share on other sites More sharing options...
hakeemz Posted June 15, 2019 Author Report Share Posted June 15, 2019 15 hours ago, cowers lane 583 said: Irontoe hit the nail on the head. Absolutely brilliant website, goes to sh#t when you have to contact them for any reason. I still use them alot though. agreed Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
NYKeys Posted June 17, 2019 Report Share Posted June 17, 2019 Years ago now I complained to them about a) how difficult they have intentionally made it to contact them on the website b) how they don't provide a phone number so you can't ring them if you don't already know the number and c) how they don't publish any order cut off times They were not interested in changing or adapting one little bit. hakeemz 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted June 17, 2019 Report Share Posted June 17, 2019 I read all these bad comments and have one question for you all Why do you still use them ?. Quote Link to comment Share on other sites More sharing options...
cobblers.keys Posted June 17, 2019 Report Share Posted June 17, 2019 49 minutes ago, grahamparker said: I read all these bad comments and have one question for you all Why do you still use them ?. Like I said. I will never be using them again. I will use the other company that is recommended. Quote Link to comment Share on other sites More sharing options...
grahamparker Posted June 17, 2019 Report Share Posted June 17, 2019 48 minutes ago, cobblers.keys said: Like I said. I will never be using them again. I will use the other company that is recommended. I saw your quote saying that i was really asking all the others that still continue to use them. Quote Link to comment Share on other sites More sharing options...
cobblers.keys Posted June 17, 2019 Report Share Posted June 17, 2019 Quote Link to comment Share on other sites More sharing options...
hakeemz Posted June 17, 2019 Author Report Share Posted June 17, 2019 i use them because they have the biggest range of parts, straps, tools and consumeables, but i do agree with problems exist Quote Link to comment Share on other sites More sharing options...
grahamparker Posted June 17, 2019 Report Share Posted June 17, 2019 1 hour ago, hakeemz said: i use them because they have the biggest range of parts, straps, tools and consumeables, but i do agree with problems exist I would have thought if you all swapped to other suppliers they would soon improve the way they operate, by continuing to deal with them they will not change they have no reason to do so. Personally any company that did anything like what has been described to me i would never use them again. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted June 17, 2019 Report Share Posted June 17, 2019 I order about once every two weeks. Phenomenal range, and the quality of their straps has really gone up . Very easy to use website. I've had to contact them, or at least try, probably only about 3/4 in the past 7/8 years. I don't think I would order something over £100 from them. Heard alot about Jevons, all good, but really would think twice about using a new supplier that hasn't got a website . hakeemz 1 Quote Link to comment Share on other sites More sharing options...
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