Alan Posted June 13, 2009 Report Share Posted June 13, 2009 I was sad to see yet another supplier is confusing retail with wholesale with direct internet sales of shoe care and zippo's on a web site. with free delivery on sales of £40.0 or more. If T.C can do it for retail why not for long established LOYAL customers ordering far more than that a week? it appears any sort of loyalty is OUT OF THE WINDOW www.tarrago.co.uk Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted June 13, 2009 Report Share Posted June 13, 2009 GRRRRRRRRRRRRRRRRRRRR tempted to call their account closure line Quote Link to comment Share on other sites More sharing options...
Michael Posted June 13, 2009 Report Share Posted June 13, 2009 WHY DO WE BOTHER Just finished my busy period of trophies and did ok, but found through a friend that local football clubs were getting trophies online with free delivery and free engraving for less than what I am paying for them... Quote Link to comment Share on other sites More sharing options...
x minit uk Posted June 13, 2009 Report Share Posted June 13, 2009 Lets hope they have new staff that can understand things . Quote Link to comment Share on other sites More sharing options...
Danny King Posted June 13, 2009 Report Share Posted June 13, 2009 I was sad to see yet another supplier is confusing retail with wholesale with direct internet sales of shoe care and zippo's on a web site.with free delivery on sales of £40.0 or more. If T.C can do it for retail why not for long established LOYAL customers ordering far more than that a week? it appears any sort of loyalty is OUT OF THE WINDOW http://www.tarrago.co.uk So we now have T.colledge selling direct to the public, We have birch opening shops and i'm sure they will follow and sell online direct to the public. Just finished my busy period of trophies and did ok, but found through a friend that local football clubs were getting trophies online with free delivery and free engraving for less than what I am paying for them... We are getting that too I have had more people asking for quotes for trophie this year than ever before. Never seem to get the order tho. I called one up and asked why we didn't get the order was our prices to high etc etc. Was told by the lady on the phone that our prices where way to high and we charged for engraving. She said she wanted to use local people but couldn't as money is tight and the prices on the net are so cheap. Cheaper trophies free engraving and free delivery. Makes me wonder are we being charged to much for our trophies and we are always getting hit by very high carriage charges on every order we place. Makes you wonder dosn't it Quote Link to comment Share on other sites More sharing options...
keithm Posted June 15, 2009 Report Share Posted June 15, 2009 Danny, have you ever thought of starting up an on-line trophy service? \:D/ Quote Link to comment Share on other sites More sharing options...
Gray Posted June 15, 2009 Report Share Posted June 15, 2009 All well and good Keithm but I suspect that these firms that are offering cheaper trophies, free engraving and free carrriage are in fact wholesalers. We cannot buy in quantity well I can't anyway. A lot of us are sole traders scratching to make a living. Quote Link to comment Share on other sites More sharing options...
Danny King Posted June 15, 2009 Report Share Posted June 15, 2009 All well and good Keithm but I suspect that these firms that are offering cheaper trophies, free engraving and free carrriage are in fact wholesalers. We cannot buy in quantity well I can't anyway. A lot of us are sole traders scratching to make a living. You read my mind Quote Link to comment Share on other sites More sharing options...
Gray Posted June 15, 2009 Report Share Posted June 15, 2009 peas & pod come to mind Danny LOL Quote Link to comment Share on other sites More sharing options...
kobblers Posted June 15, 2009 Report Share Posted June 15, 2009 I just understood what you meant about the free delivery rlj. I think the next time we order i'm going to ask them for free delivery as we spend a whole lot more than your average joe. Rick. Quote Link to comment Share on other sites More sharing options...
Gray Posted June 17, 2009 Report Share Posted June 17, 2009 If T Colledge can give free carriage on £40 or more to the public then why in their terms To retailers "On orders under the value of £125.00 nett a carriage charge of £7.00 will be included" IS IT ME! AM I MISSING SOMETHING? Quote Link to comment Share on other sites More sharing options...
windycity Posted June 17, 2009 Report Share Posted June 17, 2009 its simple use some one else for your supplies Quote Link to comment Share on other sites More sharing options...
Mick Friend Posted June 18, 2009 Report Share Posted June 18, 2009 Whilst I agree you can vote with your cheque book would it not be better to construct a meaningful letter and ask why these differences occur, especially when you have been a loyal trade customer for x years... Quote Link to comment Share on other sites More sharing options...
Danny King Posted June 18, 2009 Report Share Posted June 18, 2009 its simple use some one else for your supplies True but i guess they proberly still won't bother As you are hardly felt wanted by suppliers these days Quote Link to comment Share on other sites More sharing options...
toofatbyfar Posted June 18, 2009 Report Share Posted June 18, 2009 True but i guess they proberly still won't bother As you are hardly felt wanted by suppliers these days know what you mean tho danny Quote Link to comment Share on other sites More sharing options...
rcolledge Posted June 22, 2009 Report Share Posted June 22, 2009 In reponse to moans about direct retail web site. We set up the Tarrago retail site to offer the products to the Public if they were unable to find a local supplier. Any enquiries we receive we try to direct to the nearest shop that stocks the product. Any stockist who would like to be listed on the site we will gladly add, as most people prefer to buy direct from a shop. We do not under cut prices but offer the products at RRP or higher in most cases . Postage is only free above £45.00 and this is in line with similar retail sites . The very few sales the site generates are normally for single items and so postage charges always apply. We do appreciate all our trade customers and offer free van deliveries in many areas. We offer a very good turn around of orders with next day delivey . To offer this service is expensive hence the £7.00 charge for orders under £125.00 ( this only reflects part of the cost). We have used cheaper couriers in the past but they have never offered the same service. Rob Colledge T Colledge and Son Quote Link to comment Share on other sites More sharing options...
Gray Posted June 22, 2009 Report Share Posted June 22, 2009 Hi Rob, Nice to see you are responding to posts on this site. I find "moans" such a negatavie word (winds people up) I prefer "opinions". Whilst I find your site excellent to use and your next day delivery very good too, if I where to say order £60 of goods and wasn't particularly bothererd if it took 4 or 5 days could you offer me free delivery Quote Link to comment Share on other sites More sharing options...
rcolledge Posted June 23, 2009 Report Share Posted June 23, 2009 Hi rlj Take your point about 'moans' opinions is a much more constructive word. We are always looking for feed back, positive or negative about our web site / service etc. to look forward and hopefully improve our service. I take your point about a cheaper options on smaller orders and will certainly look into this for the future. As a clarifaction of our direct sell site www.tarrago.co.uk These are the only products we sell direct to the public. As previously stated we get a lot of enquiries from the public as to where they can obtain Tarrago products. If we know of a local stockist we forward their details. If there is no local supplier they can purchase direct from the site at full RRP + postage. ( removed the carriage free element as it was never used anyway). For the future we will include a new page listing address details etc for shops ( who sell Tarrago products) who want to be listed as retailers of tarrago products. You will not find Tarrago products sold by Supermarkets or other cut price retailers. Hope this clarifies the situation, but I am always happy to speak directly to anyone who has concerns. Rob Colledge T Colledge and Son Quote Link to comment Share on other sites More sharing options...
Alan Posted June 23, 2009 Author Report Share Posted June 23, 2009 Hi Rob Thanks for replying on the forum, I will be emailing you to be included as a stockist. Have now stopped selling zippos on the site? Alan Quote Link to comment Share on other sites More sharing options...
kobblers Posted June 23, 2009 Report Share Posted June 23, 2009 Nice one Rob, well done for coming on to address the issue. =D> Rick. Quote Link to comment Share on other sites More sharing options...
rcolledge Posted June 24, 2009 Report Share Posted June 24, 2009 Did experiment with a zippo site, but never sold any ! I think because we listed them at full RRP + postage From my limited research there are a lot of pretty good sites selling zippos cut price ,free fuel etc. To sell this type of product on line you need to advertise (google etc.) and be a competitive. This was never our intention so we have delisted the site. Rob Colledge Quote Link to comment Share on other sites More sharing options...
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