Engraving to charge or not to charge

[CobbT]

I'd like your thoughts on this please.

Every year I have a order from a football club over 1k never charged for the engraving before. as it's just  Club & season . But this year they want individual names on alot more work.  what would you do?

Many thanks 

[Michael]

I normally charge 50p - £1.00 per plaque if they want different names on each.

Takes so much more time to either set up on a matrix or keep changing wording and do one at a time.

[grahamparker]

Surely it depends on the nett value of the order and how many trophies are required.

100 trophies @ 1.00 each or 10 trophies at 100.00 each

Also depends on your nett costs and what profit you are making.

Any trophy over £25.00 retail we engrave for free, cups being the one exception we always charge to engrave unless it is more than £350.00

If a customer wants a £3.50 trophy we would then charge a minimum of £2.00 per trophy to engrave.

[JamesST]

Also depends on what software / machinery set-up you have. With the right tools its just a spreadsheet so they can send you names and it's hardly anymore work.

As a rule I charge £2 for engraving a one off trophy bought from me unless they are associated with one of the clubs i do work in which case it's free.

It's all down to exactly how much more work is needed. I would say that tell them its an extra 50p/£1 per plate for individual items due to the fact you have to change the set up each time.

[k4mrc]

Ebay and Amazon offer free engraving on most of their trophies?

I've had this 'thrown in my face when talking to some customer's"

 

 

[CotswoldEngraver]

On 6/9/2021 at 7:26 AM, k4mrc said:

Ebay and Amazon offer free engraving on most of their trophies?

I've had this 'thrown in my face when talking to some customer's"

 

 

That's exactly why I stopped selling on eBay and Amazon. Can't make a profit after seller fees, free postage, free engraving and they can return for a refund if they don't like the look of it.

[futura12]

ebay sucks free postage no thanks

[tagmakers]

On 6/9/2021 at 7:26 AM, k4mrc said:

Ebay and Amazon offer free engraving on most of their trophies?

I've had this 'thrown in my face when talking to some customer's"

 

 

People who want "cheap" or "free" are not worth having. Let your competitors lose money if they want to. We sell THOUSANDS of pet tags every year (last year, nearly 20,000) and we are 3x to 4x more expensive that ebay sellers. We find that customers come to us and are happy to pay more because ordering is so quick and easy. Ordering an engraved tag off eBay or Amazon is a real mission. People are in a "one-click" buying culture, so the easier it is for them to order, the greater the chance they order from you. When people tell me "Oh... ebay is cheaper", I say, "go buy on eBay... I'm in business to make a profit."