ironplanet uk900 Posted August 1, 2015 Report Share Posted August 1, 2015 Some time ago (apparently) I replaced the glass in a D&G watch, Customer came back today ranting that his expensive watch now leaks whilst he was on holiday in the sea. I asked him for his guarantee card (which we give with every watch repair or battery) He says we didn't give him one! However, I told him it would have said on the guarantee that the watch wasn't guaranteed waterproof, unless you requested a Pressure test. After a bit of aggression from him, I decided to pressure test the watch out of good will... the watch was water tight beyond the manufacturers 5ATM. I explained this to him and I got the "Are you calling me a liar" crap.. WTF are you supposed to do with these people! Link to comment Share on other sites More sharing options...
Michael Posted August 1, 2015 Report Share Posted August 1, 2015 I'm considering a baseball bat....always seem to be on a Saturday!! I've had about three today, fed up with it :smt076 ironplanet uk900 1 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 1, 2015 Report Share Posted August 1, 2015 Arsehole probably had the winder out. Link to comment Share on other sites More sharing options...
Lee Posted August 1, 2015 Report Share Posted August 1, 2015 low pressure, high pressure. it was a cloud..... if he was hot & a hot day, the air in the watch would be hot, a warm front in the weather world....... he jumped in the sea & the instant cold hit the outside of the watch or the cold front in the weather world. When a warm front hits a cold front you get a cloud & it rains... simples. Educate him my friend. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 1, 2015 Author Report Share Posted August 1, 2015 Lee... he said he saw bubbles and the wstch fulled with water!!! Then when he exited the water it ran out!! I explained that it couldnt possibly have happened like that. I said unless you had the winder out, to which he said no way! You can only educate a student... idiots think its everyone else! but more to the point, when i looked inside there was no evidence of water contanination... Lee 1 Link to comment Share on other sites More sharing options...
Michael Posted August 1, 2015 Report Share Posted August 1, 2015 Probably had his snorkel and diving mask on and actually saw the water that was running down the front of the mask ironplanet uk900 1 Link to comment Share on other sites More sharing options...
Lee Posted August 1, 2015 Report Share Posted August 1, 2015 Can I do sports while wearing my Dolce&Gabbana watch? Diving is forbidden, as the pressure from the water could be superior to the one guaranteed by the membrane. Even D&G aren't to sure about you going in water in their fashion watches..... Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 1, 2015 Author Report Share Posted August 1, 2015 The guy is obviously a nob... the question is, how can you diplomatically get this agressive twat out of your shop without lowering yourself to their standard. Because its quite clear hes right and your wrong at all costs. Broms Cobb and Lee 2 Link to comment Share on other sites More sharing options...
Craig Gardner Posted August 1, 2015 Report Share Posted August 1, 2015 The guy is obviously a nob... the question is, how can you diplomatically get this agressive twat out of your shop without lowering yourself to their standard. Because its quite clear hes right and your wrong at all costs. My staff try very hard to keep me off the counter as when someone like that comes in I don't take their shit I just tell them where the door is fuck off and don't come back that shocks them then i go round the front open the door and they soon disappear I end up doing that at least twice a year and it doesn't damage the business we get busier every year Craig ironplanet uk900 1 Link to comment Share on other sites More sharing options...
Broms Cobb Posted August 1, 2015 Report Share Posted August 1, 2015 we have a shop over the road selling kids school clothes, if he gets one of these he tells them to leave or he threatens to phone police as they are 'abusing' him, if they carry on he simply phones the police, and tells his staff to do same. they then apologize when the police try and arrest them - it works for him too as he has been there way over the 20 years or so Link to comment Share on other sites More sharing options...
x minit uk Posted August 1, 2015 Report Share Posted August 1, 2015 I know a good dentist with a crossbow. chrisorros, Mike at Vauxhall and kobblers 3 Link to comment Share on other sites More sharing options...
Dr. Shoe Posted August 1, 2015 Report Share Posted August 1, 2015 I would actually deny that we had anything at all to do with it. "Sorry sir, we don't do that size lens, never have done. May I suggest that we told yu that at the time and you went somewhere else?" Without a guarantee or a receipt he hasn't got a leg to stand on. Not that I do watch repairs or keys... ironplanet uk900 1 Link to comment Share on other sites More sharing options...
mrkeys Posted August 1, 2015 Report Share Posted August 1, 2015 This usually only works if you have male staff or good staff numbers or one intimidating member of staff Collectively make them feel uncomfortable to the point where the customer leaves - there are ways to infurr things without actually speaking or threatening, its all about posture, glaring, pausing, body language and of course weight of numbers, SILENCE complete silence works amazingly well dont answer anything they say at all just shrug your shoulders every time lol it helps when you have 4 staff members glaring a customer down or laughing as the customer speaks Not something I would recommend on a monthly basis but when that one absolute @rsehole presents themselves its so much of a relief to give it em back - contrary to popular belief "the customer is NOT always right" Gavo2 and kobblers 2 Link to comment Share on other sites More sharing options...
mrkeys Posted August 1, 2015 Report Share Posted August 1, 2015 I should point out since I moved back up north 12 years ago I have only had 2 such customers in 12 years When I worked central London we got 1 every other day, outskirts of London about 2 a month Incredible how this phenomenon is so geographical Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 3, 2015 Author Report Share Posted August 3, 2015 You always get the worst of the population in Capital Cities imo... kobblers 1 Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 3, 2015 Author Report Share Posted August 3, 2015 I always deal with my customers with politeness, professionalism, and persuasiveness. The three "P"s. I do this until they reach the point where I no longer wish them to be my customer, at that point they then get the short dismissal. I have been threatened many times, never once has anyone carried out their threats. Same Here... I don't take any shit, soon as in gets to "are you calling me a liar" that's it.. get out. kobblers 1 Link to comment Share on other sites More sharing options...
Stormwelt Posted August 3, 2015 Report Share Posted August 3, 2015 Same Here... I don't take any shit, soon as in gets to "are you calling me a liar" that's it.. get out. I agree...it is never acceptable for customers to be unreasonable and aggressive, especially when they are taking the piss! They get short shrift in my shop..' Go away and don't let the door hit your arse on the way out!' Is a particular favourite.. kobblers 1 Link to comment Share on other sites More sharing options...
Michael Posted August 4, 2015 Report Share Posted August 4, 2015 I think it must be watches that bring out the worst...just had this conversation: Lady: How much for a watch battery please? Me: £6.50 Lady: Blimey! That's expensive. I know somewhere else that does them for £5, I always bring my shoes here but you won't be getting my watch batteries!!! WTF!! :smt067 :smt067 kobblers and Mike at Vauxhall 2 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 4, 2015 Report Share Posted August 4, 2015 Although this customer probably never had proof of purchase. I often feel like stapling receipts ( for sales and repairs) directly on to the customer, to stop them losing them. Link to comment Share on other sites More sharing options...
Dr. Shoe Posted August 4, 2015 Report Share Posted August 4, 2015 I think it must be watches that bring out the worst...just had this conversation: Lady: How much for a watch battery please? Me: £6.50 Lady: Blimey! That's expensive. I know somewhere else that does them for £5, I always bring my shoes here but you won't be getting my watch batteries!!! WTF!! :smt067 :smt067 I usually ask them to get me a dozen or so because that's less than I pay for them. They soon change their opinion then! LOL Link to comment Share on other sites More sharing options...
lutterworthcobblers Posted October 8, 2015 Report Share Posted October 8, 2015 THE OLD SAYING IS VERY TRUE NO MATTER HOW NICE YOU ARE TO CUSTOMERS YOU CAN'T PLEASE EVERYONE SOME OF THEM ARE TWATS AND THEY ARE SO MISERABLE IN THEIR LIFE THAT ANY LITTLE THING WINDS THEM UP....LOL THEY WILL BE THE SAME IN EVERY SHOP THEY GO IN THEY THINK THAT EVERYONE SHOULD BOW TO THEM.... JUST TELL THEM TO FUCK OFF BEFORE YOU THROW THEM OUT....WORKS WONDERS... Link to comment Share on other sites More sharing options...
ponsaloti Posted October 11, 2015 Report Share Posted October 11, 2015 I cant believe how so many of you get aggressive customers coming into your shops. In 10 years, we've never had 1. mind you, we are on the Essex Riviera. I've had the odd northerner pop in now and again. I just tell them to fuck off until they learn to speak English. Mike at Vauxhall and grahamparker 2 Link to comment Share on other sites More sharing options...
Mick Friend Posted October 11, 2015 Report Share Posted October 11, 2015 I had one on Friday called by a housing association, the door opener I fitted in June has gone wrong and as the occupant was in a wheelchair they wanted immediate call out to fix the problem.... 'The address please' Its ...... ......... ........ London SW6.. Err we are in Suffolk.... Well the lady remembers you from when she lived there.. yes but we didn't fit this opener. Oh No she had the one you fitted in 2008 taken out and refitted when she moved..... well a new one as the other one was broken taking it out - anyway you have an obligation to repair it..... and all of this in an eastern european accent- I told her we will be there on the 15th of September- 2017 MarkD 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now