1st person through door, day ruined!!

[Michael]

This is why I don't give to charity!

A couple of weeks ago I had a customer come in on a Monday afternoon about 3:30 wanting a load of medals for a charity bike ride from London to France which was starting on the Wednesday and finishing on the Sunday.I said I would order them but they wouldn't be in until about lunchtime wednesday and as they wanted them engraved they would need to come about 3:00, but I shut at 4:00.Unfortunately I came down with a really bad stomach bug on the Tuesday, up all night with sickness and the other end , but as I work alone I still came in to complete the order.

All day Wednesday I sat out the back of the shop with a bucket, running in and out of the loo, and come 3:15 I had an emergency doctors appointment.And yes you can guess these people turn up for the medals 10 minutes later.

So after a phone call on the Thursday, a gentlemen collects the medals and I apologise profusely but can't help being ill and he leaves and seems ok, as he was going to France for the finish on the Sunday and would take them.

Jumps forward to this morning and I was out the back getting something and as I came through I saw a lady leaving and a letter on the counter.The letter was from the James whale fund with an invoice stating that as I was shut when they collected the medals they had to send them on to France via post at a cost of £85 and want me to reimburse them by BACS.

Now I know I should of stayed calm but I immediately saw red, rushed out the door and saw the lady walking down the street.I handed her the letter and invoice and told her she shouldn't have left it until the last minute,I wasn't ill on purpose and to stick it up her arse. Not good customer relations but I was bloody fuming

Now I've calmed a very tiny bit, I,m wondering where I stand with this.Surely they cannot just send it, then demand I pay without warning me first.

Also makes me think would they have done this if they had gone T's for there medals.

Is this how charity's make money, by ripping off small businesses.

[Gray]

You did your best mate. If they are all paid for I would just ignore it. Enjoy the rest of your day and don't worry.

[Lee]

Citizens advice have some info on their website

 

Delays in deliveries

If you have been given a date for delivery, your goods must be delivered by that date. If they aren't delivered by then, the trader will have broken their agreement with you, and you are entitled to ask for compensation.

If you have not been given a proper date for the delivery, you won't be able to claim compensation. However, if you think you have waited a reasonable time and the goods still haven't arrived, you should write to the trader, giving a firm date for delivery. This is called 'making time of the essence'. If the trader doesn't stick to this date, you can claim compensation.

When you claim compensation for late delivery, the trader may offer you a fixed sum of money. However, you can make additional claims for other losses on top of this, such as the costs of a taking a day off work while you were waiting for goods which didn't arrive.

As well as claiming compensation, you would also be entitled to cancel your order and get your money back. However, if the trader doesn't agree to do this, you may have to go to court to try and get your money back.

 

If you didn’t give them any paper work with the order stating a delivery time it will be harder for them to prove you’d broken your contract.

 

Personally I’d have kept the letter & then sent them a letter explaining what happened & that you felt there claim was excessive & unfounded along with a cheque for 10% of the purchase price as “a good will gesture” that way if it went to court you would have at least done something to compensate the customer & this would go in your favour.

 

Bad one though we all hate that sort of thing, its blatant screwing the good guy stuff!

 

Lee

[Mick Friend]

I would have sworn I was out the back on the BOG and the person knocked on the door twice then left by the time you got there...

But I wouldnt pay them a cent

[autolock]

should have kept contents of youre bucket for her

[ponsaloti]

Have a chat with trading standards.

They protect both ways.

[Lee]

Have a chat with trading standards.

They protect both ways.

good call! plus when they return there will be nothing better than saying "I have spoken to trading standards about this &"

[ANDY]

regardless of what you spouted in post lurgey anger, it was out of character for you as you were suffering from exhaustion due to not resting properly during a very nasty virus that was going around

 

you were at work until 4.00pm, you were very unwell and under the circumstances you still managed to complete your customers order within the verbally agreed timeframe

admittedly you had to lock the door on several occasions to rush to the loo as you were very unwell

the shop may have looked closed, but you left the lights off because you wanted to complete the order without disturbance

 

in fact you were slightly put out on the wednesday as you struggled through what was a very nasty virus to complete the job and the order was not collected anyway....tut

 

you took a phone call on the thursday morning, you were extremely drained from the day before and the sleepless night you had

you could not recall the exact conversation you had with the person on the phone as you were very tired

but the gist of it was someone was going to take them to france...phew that's good then

 

"a gentlemen collects the medals and I apologise profusely but can't help being ill and he leaves and seems ok,

as he was going to France for the finish on the Sunday and would take them."

[Auto Key Wizard]

Why weren't contact details taken for the client for such events? I always ask for a name & means of contact'

[Danny King]

Isn't it the case of customers leaving things to the last minute and then blaming you when it goes wrong

 

I would shred the letter and have a nice cup of tea and a cake.

Think of all the customers you have that are very happy with your work

[Gray]

I don't think he can shred the letter, it's up the lady's arse

[Michael]

I don't think he can shred the letter, it's up the lady's arse

 

 

That's cheered me up

[gav]

Why weren't contact details taken for the client for such events? I always ask for a name & means of contact'

 

=D> We always take a (daytime) phone number for trophy orders.

The whole situation could have been avoided if you had done this.

 

The letter was from the James whale fund with an invoice stating that as I was shut when they collected the medals they had to send them on to France via post at a cost of £85 and want me to reimburse them by BACS

 

F*$@ OFF

[Mick Friend]

Yes and I always do the lottery with the numbers from last week!!!!!!!!!!!

 

What he should have done is not the point - great being a smart arse after the event - what he should have done was say fuk it and closed the shop like staff would have done....... do please ask me how I know sometime.

 

If you have nothing sensible to say SHUT UP

[gav]

Yes and I always do the lottery with the numbers from last week!!!!!!!!!!!

 

Its very unlikely they will come up again.

 

 

What he should have done is not the point - great being a smart arse after the event - what he should have done was say fuk it and closed the shop like staff would have done

 

Not all "staff" do this . Ask me how i know sometime

 

If you have nothing sensible to say SHUT UP

[hakeemz]

andy makes a valid point (which seems to have missed here)

this guy who was going to france wasnt a courier as mentioned in phone conversation, he was going there for the marathon finish..so where did the courier charges come in from?

[Gray]

I too had the "squitters" a few weeks ago and was unable to get into work. A customer bollocked me and said I should have driven 23 miles to put a note on the door to let people know I was ill..................