kobblers Posted August 15, 2007 Report Share Posted August 15, 2007 i was reading the website of one of our members today and on his key cutting page he states that you will never have to return a key back to him which doesn't fit properly i'd love to know what machines he's using as i've never known a key cutter in twenty years not have a key back on the odd occasion for whatever reason, be it due to carelessness, worn cutter, machine out of line etc or copied from a dodgy original rick. Link to comment Share on other sites More sharing options...
Lee No.2 Posted August 15, 2007 Report Share Posted August 15, 2007 impressive!! Link to comment Share on other sites More sharing options...
Guest Phill Posted August 19, 2007 Report Share Posted August 19, 2007 It always makes me laugh the people who state they never get keys back It seems as if some of us don't live in the real world, you can get a key back for reasons other than cut wrong! We found this because we give a service "if a key doesn't work we go on site and cut another free of charge. Within a 20 mile redius " There's two main reasons why keys don't work Most common problem is, the key you copy from is a copy and actually dosen't work that well,is cut wrong in the first place or is very warn, it needs to be pulled out a tad or wiggled in the lock to get to work. What chance would you have Some times the cross referance isn't always spot on, lets say you get a JMA U-5D in but only stock Silca ULO50 cut it, doesn't go in Although we do everything possible to make every key work its not always that simple Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted August 19, 2007 Report Share Posted August 19, 2007 Totally agree Phill, The people who state they never have any keys returned are living in fantasy world. Link to comment Share on other sites More sharing options...
ponsaloti Posted August 20, 2007 Report Share Posted August 20, 2007 It would worry me in a big way if I thought my customers dont bring back keys that dont work, it means there pissed off and you'll never see them again. I had a run of returns a few months ago, they were JMA YA46D used for the X5 cyl, spoke to sks about this and they told me they were aware of a problem with these a while back but now sorted. It would have been nice to have been warned about this prior to pissing off a few customers and may-be even an offer to exchange these blanks. Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted August 20, 2007 Report Share Posted August 20, 2007 I had a run of returns a few months ago, they were JMA YA46D used for the X5 cyl See my post on this HERE Link to comment Share on other sites More sharing options...
earlsdoncobbler Posted August 20, 2007 Report Share Posted August 20, 2007 i always teel my customers if there is a problem bring it back i have had custermers say" can i bring it back if it does not work" there is people out there who will not take thinks back even when they do not work Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted August 20, 2007 Report Share Posted August 20, 2007 We put a small preprinted card in everybag telling the customer in the unlikely event of a key not working bring it back for rectifying its a great bit of pr carry on! Link to comment Share on other sites More sharing options...
ponsaloti Posted August 21, 2007 Report Share Posted August 21, 2007 tel200, I had tried this (shoulder mod) to no affect. sks told me there had been a few differant mods carried out by the manufacturers and they eventually sorted it, so , if i knew which batch i ended (but im not pyschic), i may be able to sell these as working keys Link to comment Share on other sites More sharing options...
Technical Tony original Posted August 22, 2007 Report Share Posted August 22, 2007 It would worry me in a big way if I thought my customers dont bring back keys that dont work, it means there pissed off and you'll never see them again.I had a run of returns a few months ago, they were JMA YA46D used for the X5 cyl, spoke to sks about this and they told me they were aware of a problem with these a while back but now sorted. It would have been nice to have been warned about this prior to pissing off a few customers and may-be even an offer to exchange these blanks. Hi - Sorry about not Pre warning people about these We only found out that a few batches were not working on different Yale locks / But only found this out a few months after these were supplied, We took back any1`s keys that were faulty and swaped with new ones - But around 90% (maybe more) worked fine - so we did not know who may have received keys that did not work ! Sorry again Link to comment Share on other sites More sharing options...
busy bee Posted August 22, 2007 Report Share Posted August 22, 2007 We don't get keys back very often, and have a good reputation in the village. My old man checks the accuracy & the cutters regularly, and I agree that most keys that don't work are down to the fact that the "origianal" doesn't work, or an occasional faulty blank. We would also be worried if customers didn't feel confident enough to bring them back if they weren't working! Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 22, 2007 Report Share Posted August 22, 2007 I totally agree with the wasp errm Bee on that, I know why she's called Busy Bee............ Link to comment Share on other sites More sharing options...
busy bee Posted August 24, 2007 Report Share Posted August 24, 2007 Oh No! your'e not going to tell them about my tattoo are you? It's supposed to be a secret UK900! Ha Ha! Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 24, 2007 Report Share Posted August 24, 2007 Ol say nowt If ya let me av another looook Link to comment Share on other sites More sharing options...
busy bee Posted August 24, 2007 Report Share Posted August 24, 2007 OK you're on! Link to comment Share on other sites More sharing options...
Lee Posted August 29, 2007 Report Share Posted August 29, 2007 i was reading the website of one of our members today and on his key cutting page he states that you will never have to return a key back to him which doesn't fit properly Just read through my key cutting page & It wasn't me! Lee Link to comment Share on other sites More sharing options...
Bren Posted September 13, 2007 Report Share Posted September 13, 2007 After three unsuccessful attempts i went round to the customers house to see what the problem was. She had one key for the lock and that didn't work unless she juggled the whole door about. I ended up almost re-hanging the door!! Time taken- 2hrs Net profit- £2 What can you do.. Link to comment Share on other sites More sharing options...
Mark A Posted September 14, 2007 Report Share Posted September 14, 2007 Tell her it is a lock problem and not a key cutting problem, and advise her to call a locksmith. Mark Link to comment Share on other sites More sharing options...
x minit uk Posted September 14, 2007 Report Share Posted September 14, 2007 Seem to remember timmos doing a survey on key cutting accuracy and out of every 100 keys cut 3 are returned. Not a bad ratio that. I can not remember whether that was just their company or trade wide. Link to comment Share on other sites More sharing options...
Lee Posted September 15, 2007 Report Share Posted September 15, 2007 Seem to remember timmos doing a survey on key cutting accuracy and out of every 100 keys cut 3 are returned. Not a bad ratio that. I can not remember whether that was just their company or trade wide. have a read of this topic. http://www.shoerepairer.info/bb/viewtopic.php?t=1180 Lee Link to comment Share on other sites More sharing options...
kobblers Posted September 15, 2007 Author Report Share Posted September 15, 2007 we had six union 5 levers returned twice this week as they wouldn't work. nothing wrong with the machine, cuts looked absolutely perfect anyway, we shortened the end on one to see if it'd affect it and it did, it worked a treat yet when we did the same on the other five they still wouldn't work Link to comment Share on other sites More sharing options...
Guest Phill Posted September 17, 2007 Report Share Posted September 17, 2007 We've been getting problems with to much weld being left at the bottom of the key bit, On Legge 224 and Gibbon 316 8G, this stops the key from entering the keyway Link to comment Share on other sites More sharing options...
kobblers Posted September 17, 2007 Author Report Share Posted September 17, 2007 from which supplier(s) phill? Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted September 17, 2007 Report Share Posted September 17, 2007 Get the Gibbons in RST, they do a good weld, ...not pigeon shit welding Link to comment Share on other sites More sharing options...
kobblers Posted September 17, 2007 Author Report Share Posted September 17, 2007 what the hell is that a pic of Tel? Link to comment Share on other sites More sharing options...
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