The Worksop Heel Bar Posted July 20, 2022 Report Share Posted July 20, 2022 Hello All Customer came in with these stiletto heels and said the stains on the side weren't there before. Have tried some grease stain remover on it but wouldn't touch it. Any idea how this has happened and is there a solution? Cheers Link to comment Share on other sites More sharing options...
kobblers Posted July 20, 2022 Report Share Posted July 20, 2022 Try acetone. You should bag those nude patent shoes separately to stop them marking each other. Rick. Link to comment Share on other sites More sharing options...
windycity Posted July 20, 2022 Report Share Posted July 20, 2022 They look like they have had a hard life, if it was shoe repair ink it would just wipe off? Link to comment Share on other sites More sharing options...
x minit uk Posted July 20, 2022 Report Share Posted July 20, 2022 Before what, they don’t look repaired ? Mike at Vauxhall and grahamparker 2 Link to comment Share on other sites More sharing options...
K.J.Holmes Posted July 20, 2022 Report Share Posted July 20, 2022 Did you provide customer a bag when handing them back ? Here's my view, whatever the bag situation at some point the customer has put something else in bag with shoes while shopping. A magazine most likely and the ink has transferred onto them because that stain definitely has pattern. She's either trying it on or hasn't realised what she's done. kobblers and Mike at Vauxhall 2 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 20, 2022 Report Share Posted July 20, 2022 11 hours ago, The Worksop Heel Bar said: Customer came in So she wasn't just picking them up. What is the time scale between her picking them up and bringing them back. I'm not convinced your liable. K. J Holmes seems to make a good point. Mike Allen kobblers 1 Link to comment Share on other sites More sharing options...
The Worksop Heel Bar Posted July 21, 2022 Author Report Share Posted July 21, 2022 we had done the repair weeks ago and don't bag anything up until any polish we put on is fully dried. We use paper shoe bags when they are done. I told the customer it looked like a transfer from something else as, like you said, it had a pattern and some of the stains are brown and some are a dark blue. kobblers 1 Link to comment Share on other sites More sharing options...
kobblers Posted July 21, 2022 Report Share Posted July 21, 2022 54 minutes ago, The Worksop Heel Bar said: we had done the repair weeks ago and don't bag anything up until any polish we put on is fully dried. We use paper shoe bags when they are done. I told the customer it looked like a transfer from something else as, like you said, it had a pattern and some of the stains are brown and some are a dark blue. I'd stand my ground as it behooves her to prove that you're at fault. Rick. Link to comment Share on other sites More sharing options...
The Worksop Heel Bar Posted July 21, 2022 Author Report Share Posted July 21, 2022 to be fair to the customer she was really understanding when i explained it wasn't us at fault and i told her id ask on here to see if there was any remedies Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 21, 2022 Report Share Posted July 21, 2022 Hate to say it. Have you tried a patent shine/cleaner? Link to comment Share on other sites More sharing options...
The Worksop Heel Bar Posted July 21, 2022 Author Report Share Posted July 21, 2022 haven't got any in at the minute to try Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
kobblers Posted July 21, 2022 Report Share Posted July 21, 2022 Acetone.... Sparingly...... Rick. Link to comment Share on other sites More sharing options...
Michael Posted July 21, 2022 Report Share Posted July 21, 2022 White spirit and a cotton bud is good for getting stains from patent Link to comment Share on other sites More sharing options...
Bren Posted July 21, 2022 Report Share Posted July 21, 2022 3 hours ago, The Worksop Heel Bar said: to be fair to the customer she was really understanding when i explained it wasn't us at fault and i told her id ask on here to see if there was any remedies Had a similar 'stain' on a lv handbag the other week. Transpired that the bag was packed into suitcase for her holidays and that's how it came out when she unpacked it in T'egypt. Best stain remover i use is actually off a mate who makes vinyl signs and called 'Trade Pro PVCu' cleaner. Link to comment Share on other sites More sharing options...
Paul_ Posted July 21, 2022 Report Share Posted July 21, 2022 I read something a few months back about nude suede ( I think it was a link from an American shoe repair Facebook page) explaining that bruising can occur beneath the top coat but above the colour and there is no way of removing it. It is caused by being knocked or dropped. Paul Link to comment Share on other sites More sharing options...
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