Repaired shoes mark carpet

[Paul_]

Hi,

 

I'm after some advice after having a stroppy customer just leave the shop.

 

Last Friday I repaired her sons school shoes with a rubber stick on sole and rubber heel stuck on with neoprene and finished with bog standard edge ink and polished on the machine like always.

 

She picked them up on Monday and says that they were bone dry when her son put them on but when he started to walk on them the shape of his sole has been marked all down her stairs and hall carpet and all in her husbands car!

 

She says something has seeped out of the edges and marked the carpets. 

 

I have put them under the press and of course nothing is seeping out. I have offered to re-do the soles to put her mind at rest but she seems to think I should be paying for the carpet cleaning.

 

Firstly has anyone else ever heard of soles seeping something???

and where do I stand if she can prove the marks are from her sons shoes and it will not clean out?

 

Cheers

Paul

 

 

 

[grahamparker]

I reckon she sounds like a Chancer to me.

[Mick Friend]

Once they have left your premises anything could have happened, maybe a wipe on shoe polish and walked with it still wet (dun that)

or like my friends son - inked them in with a felt pen...

[cobbcas]

Shoes should be taken off in the house if there's marks in the car interior then that could have come from outside

[Lee]

Personally I'd have gone and had a look

[Mike at Vauxhall]

"All in her husband's car" doesn't make much sense. Footwells of cars are invariably very dark/ black And often fairly dirty. How would anyone notice.

[grahamparker]

I have had 2 Honda's that had beige carpetting in the footwell. I have also seen a lot of high end vehicles Jags/BMW/Mercs that have beige carpetting.

[Paul_]

It seems as though the lad put his shoes on indoors, went to the car, got back out again, walked across the damp grass then back up the stairs indoors and then back across wet grass into the car (with beige carpet!)

 

So he shouldn't of walked indoors with wet shoes on but also the ink shouldn't of come off

 

I've seen pics and there are faint outlines of the sole, not really sure why this as happened though as I've tested every other shoe in the shop with water and none have marked or made the sole edge make a mark.

 

She is coming in tomorrow again to talk about the carpet, she has hopefully cleaned off the marks, if not we could be having an interesting conversation.

[Broms Cobb]

talk to your local dry cleaner, these products (I think) are water based so should easily 'wash off' 

hope this helps

[grahamparker]

Get a professional carpet cleaners in and go half on the cost. That's what i would do.

[Mike at Vauxhall]

Paying half the costs could be seen as an admission of liability, causing her to push for full payment. If you do pay half the costs I would class it clearly to her as a gesture if goodwill.

[Lee]

Talk to your insurance company. If you agree to a clean and it fails they'll want the carpets replaced which could run into thousands. It's what you have liability insurance for. If you've agreed anything without their approval first they might reject any further claim.

[Paul_]

Still waiting for her to come back?.?.?.

[Mike at Vauxhall]

Maybe she saw you weren't going to crumble under pressure, and hopefully won't be coming back.

[soles'n'eels]

ive had a few in the past and all the carpets were white ive had people say staples one the heels have ripped there brand new 3 piece suit, keys have snapped in the lock and it cost £200 to get it fixed ive heard the lot lol. I tell them I need proof off them so I can claim on my insurance and could take a few months they have never come back yes chancers

[grahamparker]

A lot of disclaimers are not even worth the paper they are printed on.

[Mike at Vauxhall]

I write all my disclaimers on £50 notes, that way I know they are worth at least £50.

[Paul_]

She came back today, she said all the marks came out and will take no further action.

 

Happy days