Iain Posted January 22, 2013 Report Share Posted January 22, 2013 I've just emailed an order to my supplier. I then needed to add to the order and so sent another email within 10 minutes asking for two extra items. I receive a response with "OK Grrrrrr!!!" I reply asking why growling and receive this response "Annoying addons!!!! (every week!!!!) I understand that they may need to commit the order to the warehouse but then surely, a few extra items is a good thing for them and is really within the remit of an employee to actively pis*s off a customer with such an impolite response? I'm too angry to reply at the moment but felt like emailing back, cancelling the order and ensuring their boss received a copy also. Rant over. Thanks for reading. Iain Link to comment Share on other sites More sharing options...
StevenB Posted January 22, 2013 Report Share Posted January 22, 2013 I suspect this is one of those occasions where the 'Grrr' just didn't work as a typed email. Had it been a phone conversation, it might have come across differently. Perhaps the employee in question would benefit from a little bit of advice on customer relations. Link to comment Share on other sites More sharing options...
grahamparker Posted January 22, 2013 Report Share Posted January 22, 2013 I would have told them where to shove the order with a response like that unless i new the person really well and had developed a good working relationship to allow that to be said. Sending it to the boss would be a good idea if it has in any way offended or made you that angry. Link to comment Share on other sites More sharing options...
slippy Posted January 22, 2013 Report Share Posted January 22, 2013 I nearly always add to an order. But sometimes they've already printed the invoice and charge carraige twice. Try getting that back. There are plenty more suppliers out there. Currently having a argument with one. I'm not paying till resolved Now on stop so using another. There loss. Link to comment Share on other sites More sharing options...
Paul_ Posted January 22, 2013 Report Share Posted January 22, 2013 You should defiantly cancel the order. If they can't be polite and understanding then go elsewhere! I bet they have added to their orders in the past. Link to comment Share on other sites More sharing options...
x minit uk Posted January 22, 2013 Report Share Posted January 22, 2013 I've just emailed an order to my supplier. I then needed to add to the order and so sent another email within 10 minutes asking for two extra items.I receive a response with "OK Grrrrrr!!!" I reply asking why growling and receive this response "Annoying addons!!!! (every week!!!!) I understand that they may need to commit the order to the warehouse but then surely, a few extra items is a good thing for them and is really within the remit of an employee to actively pis*s off a customer with such an impolite response? I'm too angry to reply at the moment but felt like emailing back, cancelling the order and ensuring their boss received a copy also. Rant over. Thanks for reading. Iain Don't put up with it, if one of your customers came back in a few minutes later because they forgot to buy something, would you moan, NO you wouldn't so complain to someone at the top. Link to comment Share on other sites More sharing options...
windycity Posted January 22, 2013 Report Share Posted January 22, 2013 hi all i would lighten up seems like a bit of friendly banter to me its not like he emailed "FFS not another one no you can't so piss off" to me it would just make me laugh and know that i'm dealing with a human being Link to comment Share on other sites More sharing options...
Iain Posted January 22, 2013 Author Report Share Posted January 22, 2013 Thanks for your replies. I'm still not sure how I will respond - I wouldn't mind as much but lately my orders have been missing items or they are sending me items I didn't ask for. I think i'm close to dropping them as a supplier and the email hasn't helped them at all! Iain Link to comment Share on other sites More sharing options...
Fast Fix Elgin Posted January 22, 2013 Report Share Posted January 22, 2013 hi alli would lighten up seems like a bit of friendly banter to me its not like he emailed "FFS not another one no you can't so piss off" to me it would just make me laugh and know that i'm dealing with a human being Yes yes yes Life is good.......... Link to comment Share on other sites More sharing options...
Fast Fix Elgin Posted January 22, 2013 Report Share Posted January 22, 2013 Unless its B***H then dump them... Link to comment Share on other sites More sharing options...
Lee Posted January 23, 2013 Report Share Posted January 23, 2013 "Annoying addons!!!! (every week!!!!) Link to comment Share on other sites More sharing options...
grahamparker Posted January 23, 2013 Report Share Posted January 23, 2013 Unless its B***H then dump them... I did a few years ago. Link to comment Share on other sites More sharing options...
Stanley Mishap Posted January 23, 2013 Report Share Posted January 23, 2013 I use two main suppliers - one is faceless and enormous and quite rightly that email response would annoy me ... But on the other hand my main supplier I have been using for 30 odd years and its the kind of thing we'd all have a laugh about ... So I suppose it does all depend on the relationship you have with the wholesaler .... Link to comment Share on other sites More sharing options...
windycity Posted January 24, 2013 Report Share Posted January 24, 2013 iain so what happened the fact that they send stuff you don't want and stuff you order you don't get P45 them. but not over the email, did you get the add ons or were they outta stock ps name that wholesaler in one by pm of course w Link to comment Share on other sites More sharing options...
Fast Fix Elgin Posted January 25, 2013 Report Share Posted January 25, 2013 lighten up "Annoying addons!!!! (every week!!!!) [attachment=0]addon.jpg[/attachment] Eh......................... me!!!!!!!!!!!!! lighten up life is good Link to comment Share on other sites More sharing options...
shadowster Posted January 26, 2013 Report Share Posted January 26, 2013 Perhaps the employee in question would benefit from a little bit of advice on customer relations. or a good boot in the baws Link to comment Share on other sites More sharing options...
completelocks Posted January 29, 2013 Report Share Posted January 29, 2013 handwritten letter addressed to the MD telling them exactly why I will never be using them again. That'd be my course. I hate that, it costs nothing to be nice, especially to a customer. Link to comment Share on other sites More sharing options...
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