BLOODY CUSTOMERS!

[Michael]

What would you have done?

I had a women in yesterday looking to replace her union jack zippo that she had lost.Coincidently I had sold my stock one on Monday, so I, the kind hearted shop assistant that I am, said I would order her one straight away and would probably be a couple of days. "No problem" said she, "I'll be in Friday".

After taking payment I ordered.

Well low and behold she just came in today and said she has found her one, so can she have her money back.

After counting to 10 before I blew a gasket, I said I would refund minus a 15% restocking charge,which may just cover the postage.(hopefully!!).

 

Not 100% sure where I stood or if what I did was correct or fair.

Never been put in this position before.

Advise for next time most welcome.

[ironplanet uk900]

I would have felt the same as you mate..But.....

 

I would have put it in the cabinette, and gave her her money back... then gave her the one finger behind her back as she left...for self gratification..... selfish cow.

[toofatbyfar]

yep, would have done same as planet,, but would try and remember her face, so next time she came in,, just add a bit of faff tax to what ever she has done or buys,,

[Lee]

then gave her the one finger behind her back as she left...for self gratification..... selfish cow.

next time she came in,, just add a bit of faff tax to what ever she has done or buys,,

 

\:D/ \:D/

 

A lad punched me in the face years ago at school & made my nose bleed, He's now a VERY good key customer & will be paying the "faff tax" for many keys to come.

 

thats a lovely term that one "faff tax" used in industry the world over, but first phrased right here on the forum..... LOL

 

Lee

[Hugh-Candoit (ENG)]

Although many traders impose a re-stocking charge it is not legal under consumer trading laws.

But, on the other hand they do not have to take the item back unless a fault has occured.

Keep your customers and do as Planet advises.

[Irontoe]

If the customer has paid a deposit you actually have more rights to claim the balance from her than she has to ask for a refund as she has entered into a legally binding contract with you.

 

I would always offer a credit note to those customers I don't know and offer a refund (minus a re-stocking fee if applicable) to those that I do.

[SKS_User]

Although many traders impose a re-stocking charge it is not legal under consumer trading laws.

But, on the other hand they do not have to take the item back unless a fault has occured.

Keep your customers and do as Planet advises.

 

I thought the only provision against restocking charges were in the Consumer Protection Act 2000 (Distance Selling) and then only under the provisions of the 7 day cooling off period.

 

Could be wrong though as SKS doesn't deal in retail so I'm looking at this from a layman.

[St.Am92]

If they pay a deposit you can sue them for the profit you would have made.they have their statutory rights if goods are faulty or not as described.But is it really worth it,just give her back her money with a smile,you'll have sold it by next week. you win some you lose some.

[kobblers]

Though I see where a lot of you are coming from I don't agree

 

We're in a market where a lot of people sell such things as Locks, Odor eaters, Zippos, Kiwi and travel stuff and what they do is buy from you then realise somewhere else is selling it cheaper and come back expecting a refund.

 

I'm not going to give money back to people who can't be bothered shopping around in the first place as people likle this rarely return to us even if we refund them as they're of the opinion that you're too expensive anyway

 

Credit notes are the way to go for me on this one

 

On the issue of deposits, once a customer has paid a deposit they are then forming a legally binding contract and you have the right to demand the full money even if they don't want the goods. Hardly worth the hassle unless it's a large amount though

 

Rick

[k4mrc]

there all the same... customers

we had one a few days ago who bought a battery A 23 - we sold one £3-99 as always, then 3 hours later came back saying they were only 1-93 on market! wanted a refund, but it was more the way she was shouting, put my back up immediatly - i said i would give her a credit note as it was not a faulty product, this she did not like - after an initial row walked out! then low and behold came back with 'hubby' who tried it on as well, i normally would just refund anyhow but some people deserve as much hassle as you can give them 'legally' he tried mucling in to make out what a real man he was. but i held firm. they went!

what a lovely bunch they would all make if they lived together!

[discodave]

problem with zippo is that you need to keep the popular ones well stocked up, at least 2-3 of each and at least 5 of the hi polish chrome

 

i know they cost a lot of money and this is really difficult but if you always have good stock lines people will always come to you first and then you get the money for engraving them.

if you just keep the zippo money seperate from all your other lines you will soon have the area you are based in sewn up but you have got to keep a big stock.

 

keep a record of all the customers who walk out of your shop not finding one thay like

 

also register on the zippo retailer locater as this generates a few sales too.

[skippy]

also register on the zippo retailer locater as this generates a few sales too.

Just tried this and can only find web page for registering if in the states. Can't find it on the uk site, can only find retailer search but nowhere to register.

[kirkybob]

Had a customer yesterday, bought 2 coin cell batteries for her digital bathroom scales,which she had under her arm.

Paid for batteries, inserted same into scales then demanded we take back the batteries and give her refund as the scales didnt work. refund refused cheeky cow. wont see her again but then again aint seen her before