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First customer !!!


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22 minutes ago, Paul_ said:

Customer yesterday came in and asked for a quote for sole and heel, she thought I was too expensive so asked if I could recommend anyone else who'd do it cheaper! WTF!

send them to Poundland, insist there doing shoes

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I've had a hatrick this morning. Can't believe it BUT the opposite way around. 1st customer came in for a 4x2" traffolite bench plaque I said £18 she said I thought it would cost about £70 (omg I thought). 2nd customer came in for a spring bar fitting in a watch I told her £2 she said is that all I expected to pay about £10 put your prices up she said. 3rd customer came in with a Ingersoll and AVI-8 watches for batteries in. I told him I can put batteries in but do not pressure test them so can not guarantee water resistant after taking the back off £6 each he said don't worry about the waterproofing that price is brilliant do them. I don't think my prices are too cheap or too much. Saying that you don't get 3 in a row like that every day. Better than the skin flints that do come in sometimes. 

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4 hours ago, Paul_ said:

Customer yesterday came in and asked for a quote for sole and heel, she thought I was too expensive so asked if I could recommend anyone else who'd do it cheaper! WTF!

My shop is in south/central London.  I often say to "complaining" customers,

"It's cheaper that way" point outwards towards the suburbs,

"And it's more expensive that way" point towards central London. 

I think my prices are about spot on. 

Mike. 

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