simong Posted March 22, 2021 Report Share Posted March 22, 2021 Hi i have bought my Triaxe pro from Charles Birch was a joke, I cannot wait to see them at a trade show so I bought software from Aldridges they sent no problem jigs did take 6 months but at least I got .Then Matt at silca helped to load it no problems then went to update it said software problem that was January still no news from silca March software is not cheap either. no sure what firmware version i have 3.0.034 54.01 can anybody verify please, also trying to buy R1 clamp they say I must have engraving software £1600 I have 2 is 400 volumes why would i want engraving software they say i have to have it . Link to comment Share on other sites More sharing options...
grahamparker Posted March 22, 2021 Report Share Posted March 22, 2021 Did you use the Silca Remote Service to update ?. My machine is running Silca SKP version 31.0.0.62 and machine Firmware 3.0.034 56.00. Link to comment Share on other sites More sharing options...
simong Posted March 22, 2021 Author Report Share Posted March 22, 2021 ok cheers Graham mine wont update to 56 .00 Matt says silca are aware of the problem but yours updated Link to comment Share on other sites More sharing options...
Dave the locksmith Posted March 23, 2021 Report Share Posted March 23, 2021 I had problems updating my software, i had been trying to update through the program not SRS. When i went to SRS it worked ok eventually had to load and reload about 5 times. Link to comment Share on other sites More sharing options...
grahamparker Posted March 23, 2021 Report Share Posted March 23, 2021 18 hours ago, simong said: ok cheers Graham mine wont update to 56 .00 Matt says silca are aware of the problem but yours updated There may be an issue with Microsoft as there have been numerous issues reported with the latest update on Windows 10. I updated my Triax as soon as i got notification the was an update available which i think was about 3-4 weeks ago. Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted March 23, 2021 Report Share Posted March 23, 2021 if your pc is playing up do a restart three times give it a couple of mins after every restart. mine was running like a bag of nails, these software updates are BaStaRdS carry on! Link to comment Share on other sites More sharing options...
k4mrc Posted March 23, 2021 Report Share Posted March 23, 2021 I always find a very large hammer works also Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
Growster Posted March 23, 2021 Report Share Posted March 23, 2021 Our Triax machine software problem went away when we stopped using a serial port from machine to USB computer port interface. Once the machine was connected directly from serial to serial port it updated fine. We received the Silca Triax January software in the middle of March! Link to comment Share on other sites More sharing options...
grahamparker Posted March 24, 2021 Report Share Posted March 24, 2021 I have only ever used 9 in serial port to 9 pin serial port which may explain why I have never had any issues. Link to comment Share on other sites More sharing options...
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