doug Posted January 5, 2021 Report Share Posted January 5, 2021 After returning from a vacation my IS400 is engraving really weird, a simple square with text inside it does not come out like that. None of the letters are the same size and they go off in a slant. I think that someone might have ran it into something and jammed it. How can I check the X AND Y motors for proper operation? Link to comment Share on other sites More sharing options...
doug Posted January 5, 2021 Author Report Share Posted January 5, 2021 More information A file was sent to the IS400 then the green arrow was pushed, at this point GS7 was closed on the pc so no one had access to it. He hit the green arrow 2 more times and walked away each time as it was set the slow for speed. He said the 3rd one just went through what looked like the motions but the spindle never lowered as if the Z axis was never set, he left it. I shut off the power to the IS400 then back on, accessed GS7 and re-sent the file, it made lines that were not what the file was and it was not linear meaning it went off course almost as if the file was a trapezoid instead of a square. The file was a 2x5 square area in the middle of my 8x12 work area with squiggly lines going down, making a Baskar on an aluminum ingot. I resized the item to 3/4x1 1/2 and moved it to the left, same thing odd engraving Moved it to the bottom left, the spindle only went halfway and again same thing odd engraving Moved it to the right and again the spindle only went halfway and did not engrave correctly I drove the spindle to the bottom left and reset the Z axis, now the spindle went down but did not engrave correctly Drove the spindle to the upper right and again reset the Z axis and this time it engraved properly. Hit home shut everything down and here I am bummed like you can't imagine if I lost my IS400, well I don't know what I'll do Please help and thanks for listening (reading) Link to comment Share on other sites More sharing options...
petercoulson Posted January 5, 2021 Report Share Posted January 5, 2021 Without knowing too much it does sound like a communication error maybe switch everything off, unplug all the cables and plug in again. If you have the files try reinstalling the driver. Link to comment Share on other sites More sharing options...
doug Posted January 5, 2021 Author Report Share Posted January 5, 2021 The installation disk was misplaced after the install like 8 years ago Link to comment Share on other sites More sharing options...
petercoulson Posted January 5, 2021 Report Share Posted January 5, 2021 Ah then maybe @beware can help when available Link to comment Share on other sites More sharing options...
doug Posted January 5, 2021 Author Report Share Posted January 5, 2021 Is he available? I don't know how to contact him outside of this forum Link to comment Share on other sites More sharing options...
petercoulson Posted January 5, 2021 Report Share Posted January 5, 2021 Sorry no idea could try messaging or wait till they appear Link to comment Share on other sites More sharing options...
keithm Posted January 5, 2021 Report Share Posted January 5, 2021 Or contact Mathew Blackman, search for his contact details on here. Matthew Blackman 1 Link to comment Share on other sites More sharing options...
doug Posted January 5, 2021 Author Report Share Posted January 5, 2021 Thanks guys Link to comment Share on other sites More sharing options...
doug Posted January 6, 2021 Author Report Share Posted January 6, 2021 I made a sign today from this file Link to comment Share on other sites More sharing options...
doug Posted January 6, 2021 Author Report Share Posted January 6, 2021 Here is what I got Looks to me like the screw that moves the spindle in the Y axis is stripped. I didn't look inside it yet until I get an answer from someone that knows what's in there I repair million $$$ machines for Kelloggs so I am confident they I can fix it as long as I can get parts Link to comment Share on other sites More sharing options...
petercoulson Posted January 6, 2021 Report Share Posted January 6, 2021 One random thing I've just remembered I think it was an IS400 but the screw shaft that goes through from front to back is fixed with tiny grub screws at the end (my memory isn't great) could be worth a look Link to comment Share on other sites More sharing options...
Matthew Blackman Posted January 6, 2021 Report Share Posted January 6, 2021 Hi Doug, Just read the thread and seen your photos. If you private mesaage me your phone number, then I'll try and give you a call this evening (poss tomorrow) to discuss with you. Cheers, Matt. keithm 1 Link to comment Share on other sites More sharing options...
doug Posted January 6, 2021 Author Report Share Posted January 6, 2021 7 minutes ago, Matthew Blackman said: Hi Doug, Just read the thread and seen your photos. If you private mesaage me your phone number, then I'll try and give you a call this evening (poss tomorrow) to discuss with you. Cheers, Matt. Message sent If I'm working on something I might not hear the call but I will call you right back if that's OK Link to comment Share on other sites More sharing options...
JamesST Posted January 6, 2021 Report Share Posted January 6, 2021 @dougMarino is the answer...... he knows all there is to know about Gravograph and has got my machines running when i've been told they can't be repaired... PM if you want his details or search the site. He's based in the midlands but travels nationwide Link to comment Share on other sites More sharing options...
doug Posted January 7, 2021 Author Report Share Posted January 7, 2021 Looks like I am in need of a new coupler Can't be that expensive CAN THEY? Link to comment Share on other sites More sharing options...
doug Posted January 7, 2021 Author Report Share Posted January 7, 2021 Thanks a bunch Matt for your help I will post the repair when completed Link to comment Share on other sites More sharing options...
beware Posted January 8, 2021 Report Share Posted January 8, 2021 Sorry all, late to the thread. Seems you have identified the issue. IS400 coupling is about £20 off the top of my head. Link to comment Share on other sites More sharing options...
doug Posted January 13, 2021 Author Report Share Posted January 13, 2021 After talking with Matt I did as he said, replaced the coupling with all 3 parts and boy I'm glad that I listened. It was a sticky mess, replaced it and now I'm back up and running. Got the part from Q1 Engravers in 2 days. Thanks again for this forum, just wish that I could be more help to some Best wishes Doug Mick Friend and keithm 2 Link to comment Share on other sites More sharing options...
Mick Friend Posted January 14, 2021 Report Share Posted January 14, 2021 On 1/13/2021 at 12:24 AM, doug said: After talking with Matt I did as he said, replaced the coupling with all 3 parts and boy I'm glad that I listened. It was a sticky mess, replaced it and now I'm back up and running. Got the part from Q1 Engravers in 2 days. Thanks again for this forum, just wish that I could be more help to some Best wishes Doug oooh you can help doug sent me £50 that would be very useful doug 1 Link to comment Share on other sites More sharing options...
Lee Posted January 14, 2021 Report Share Posted January 14, 2021 I had that problem with mine a while ago, but I lost all drive instantly I fixed mine with polymorph which I always keep a pot of at work. Cost pennies and was fixed in ten minutes. chrisorros and doug 2 Link to comment Share on other sites More sharing options...
doug Posted January 15, 2021 Author Report Share Posted January 15, 2021 12 hours ago, Mick Friend said: oooh you can help doug sent me £50 that would be very useful Is that 50 pounds? I'm in the USA, So 50 pounds of my choice? Mick Friend 1 Link to comment Share on other sites More sharing options...
doug Posted January 15, 2021 Author Report Share Posted January 15, 2021 4 hours ago, Lee said: I had that problem with mine a while ago, but I lost all drive instantly I fixed mine with polymorph which I always keep a pot of at work. Cost pennies and was fixed in ten minutes. I like that idea, thanks Link to comment Share on other sites More sharing options...
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