Trend tim Posted July 15, 2021 Report Share Posted July 15, 2021 Just signed up on the Forum , after a few years of relaxation , i'm now back in the world of trophies with Trend trophies . So firstly Hi to everyone who knows me , and if i can be of any help contact me via the Forum or email on tim.wilford@trend.uk.com If you currently deal with us please let me know how we doing ! if you're not currently using us & want to , again get in touch & we'll get all our literature to you . look forward to catching up soon Link to comment Share on other sites More sharing options...
Paul_ Posted July 15, 2021 Report Share Posted July 15, 2021 Welcome back to the forum and to the industry Tim, great to see you back. (I am a Trend customer and am happy with what they offer....except the occasional trophy that won't go onto it's pesky base!!) Paul Link to comment Share on other sites More sharing options...
Michael Posted July 15, 2021 Report Share Posted July 15, 2021 I'm an occasional customer but I think your postage charges need looking at. I ordered one small trophy for a customer which was £9.00 retail and the postage was £10.75! I've passed the postage on to the customer but he nearly didn't order because of this, and I can't cover it otherwise I'm losing on the transaction. Glenways two postage charges are a lot better for getting those small orders in the till. Link to comment Share on other sites More sharing options...
grahamparker Posted July 15, 2021 Report Share Posted July 15, 2021 1 minute ago, Michael said: I'm an occasional customer but I think your postage charges need looking at. I ordered one small trophy for a customer which was £9.00 retail and the postage was £10.75! I've passed the postage on to the customer but he nearly didn't order because of this, and I can't cover it otherwise I'm losing on the transaction. Glenways two postage charges are a lot better for getting those small orders in the till. They offer a 48free service, not sure what the minimum charge is but we use it a lot especially if not in a rush. Trend are great, always have been. Link to comment Share on other sites More sharing options...
Gray Posted July 16, 2021 Report Share Posted July 16, 2021 On 7/15/2021 at 2:49 PM, grahamparker said: They offer a 48free service, not sure what the minimum charge is but we use it a lot especially if not in a rush. Trend are great, always have been. I agree, never any problems with them. Link to comment Share on other sites More sharing options...
Gray Posted July 16, 2021 Report Share Posted July 16, 2021 On 7/15/2021 at 2:47 PM, Michael said: I'm an occasional customer but I think your postage charges need looking at. I ordered one small trophy for a customer which was £9.00 retail and the postage was £10.75! I've passed the postage on to the customer but he nearly didn't order because of this, and I can't cover it otherwise I'm losing on the transaction. Glenways two postage charges are a lot better for getting those small orders in the till. Don't you get a free delivery day? Mines on a Friday, I just work around that. Link to comment Share on other sites More sharing options...
Michael Posted July 17, 2021 Report Share Posted July 17, 2021 No free delivery here, but customer comes in on a Monday and wants it Wednesday that's no good. Link to comment Share on other sites More sharing options...
grahamparker Posted July 17, 2021 Report Share Posted July 17, 2021 1 minute ago, Michael said: No free delivery here, but customer comes in on a Monday and wants it Wednesday that's no good. That's more of an issue with your customer than Trend to be fair. Link to comment Share on other sites More sharing options...
Michael Posted July 17, 2021 Report Share Posted July 17, 2021 2 hours ago, grahamparker said: That's more of an issue with your customer than Trend to be fair. That was just an example, but not every order is large with 2 week wait. I try and keep all customers happy at the moment as they are few and far between most days!! Link to comment Share on other sites More sharing options...
Michael Posted July 17, 2021 Report Share Posted July 17, 2021 I thought the free delivery was by area, just seen the leaflet now will look into it. grahamparker 1 Link to comment Share on other sites More sharing options...
Trend tim Posted July 27, 2021 Author Report Share Posted July 27, 2021 On 7/15/2021 at 2:34 PM, Paul_ said: Welcome back to the forum and to the industry Tim, great to see you back. (I am a Trend customer and am happy with what they offer....except the occasional trophy that won't go onto it's pesky base!!) Paul Hi the base situation should be fine now , we had a few problems a while back but its good now Link to comment Share on other sites More sharing options...
Trend tim Posted July 27, 2021 Author Report Share Posted July 27, 2021 On 7/15/2021 at 2:47 PM, Michael said: I'm an occasional customer but I think your postage charges need looking at. I ordered one small trophy for a customer which was £9.00 retail and the postage was £10.75! I've passed the postage on to the customer but he nearly didn't order because of this, and I can't cover it otherwise I'm losing on the transaction. Glenways two postage charges are a lot better for getting those small orders in the till. Hi Michael , that sounds terribly high , please direct mail me tim.wilford@trend.uk.com ill see what we can do . Link to comment Share on other sites More sharing options...
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