Mike at Vauxhall Posted July 25, 2015 Report Share Posted July 25, 2015 Customer bought a battery and strap from a jewellers. Battery did not work. They quoted her £60 for a service. She came to me, I replaced the ( cheap, miyota ) movement for £20. She said. " I knew I could count on you, that's why I ALWAYS come to you."!!! I just though, " I wish I had sold you the £20 strap as well." Lee and GLENGRAVING 2 Link to comment Share on other sites More sharing options...
Dr. Shoe Posted July 25, 2015 Report Share Posted July 25, 2015 I doesn't occur to some people that a shoe repairer's going to sell quality watch straps. Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 25, 2015 Author Report Share Posted July 25, 2015 I started purely as a watch repair shop, ( 16 years ago, thirty years in the trade ) diversified into keys quickly after. however due to people always asking if I did shoe repairs had to diversify into that as well. Watch Repairs still account for over half my turnover. Lee 1 Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted July 26, 2015 Report Share Posted July 26, 2015 I noticed you said "her" I think Women customers are the most Unloyal... Men appreciate a good job more imo.. kobblers, Mike at Vauxhall and Lee 3 Link to comment Share on other sites More sharing options...
Dr. Shoe Posted August 9, 2015 Report Share Posted August 9, 2015 I think that's only partly true. Men can't be arsed to shop around so always go to the place they always go. Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 10, 2015 Report Share Posted August 10, 2015 Nope.. I've got male customers that have followed me to different business locations since I started on my own 29 years ago!! Mike at Vauxhall and Stormwelt 2 Link to comment Share on other sites More sharing options...
Gray Posted August 10, 2015 Report Share Posted August 10, 2015 I knew it............. kobblers, grahamparker, chrisorros and 1 other 4 Link to comment Share on other sites More sharing options...
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