mad cobbler Posted November 2, 2012 Report Share Posted November 2, 2012 Had a bit of a set too with a customer today Oops She bought her shoes in for a sole & heel & asked would they be non slip As her shoes were very slippery As I checked her shoes I did state that the soles were nylon & the soles I would of been replacing with rubber what would be less slippery , So she turned round & said can I guarantee that I will not slip over So I explained that it would be rubber But I could not guarantee Then she replyed so how long would they last before they wore out I tried to bit my tongue & replyed back how longs a piece of string Within that she took the shoes & walked up to the other repairers What advertise non slip soles !! Do any of your selfs guarantee non slip soles ??? Link to comment Share on other sites More sharing options...
St.Am92 Posted November 3, 2012 Report Share Posted November 3, 2012 Its all in the wording. Non slip means exactly that. I sell mine as anti slip . As for guarantee,I give 3 month same as what a shoe shop would give. I do offer a 6 and 12 month one as well and charge an extra 25% /50%. I don't get many take that up. Use good quality materials and you won't have any problems. Link to comment Share on other sites More sharing options...
Iain Posted November 3, 2012 Report Share Posted November 3, 2012 We pretty much offer the same advice as you have. How can any sole really be guaranteed to be non-slip? What if the customer slips on ice or a greasy chip? Would they then return demanding a refund? We inform them that our soles have good grip and are more accurately known as anti-slip and we never allow ourselves to be cajoled into any form of guarantee with them. I can't think of a more stupid question when a customer asks how long they will last! It's a shame you lost your customer but I don't think you could have done any more for her. You have been honest and accurate with her which seems much more than the ones offering non-slip soles! Iain Link to comment Share on other sites More sharing options...
derek Posted November 3, 2012 Report Share Posted November 3, 2012 i agree with Iain, i think if you offered non slip soles and the customer fell and broke a bone, then you would be open to a personal injury claim, better to do what you did and miss a sale, although maybe minus the how long is a piece of string line, but then again i'd probably have used that myself Link to comment Share on other sites More sharing options...
StevenB Posted November 3, 2012 Report Share Posted November 3, 2012 I tend to grab one of each type of sole & refer to the actual shape of the soles: 'I can offer the standard fine mesh sole, or this one with more of a grippy pattern' This way, I'm not making any specific claims & the customer can see exactly what they are getting. If grip is important to them, they will always choose the (benchmark Y-grip) one. Link to comment Share on other sites More sharing options...
mad cobbler Posted November 3, 2012 Author Report Share Posted November 3, 2012 Yea I could see Where's there's a blame there s a clame Coming on Link to comment Share on other sites More sharing options...
Count Muppet Posted November 3, 2012 Report Share Posted November 3, 2012 Sorry, I know it's been on here a couple of times but it still makes me laugh Link to comment Share on other sites More sharing options...
Lee Posted November 4, 2012 Report Share Posted November 4, 2012 me too Link to comment Share on other sites More sharing options...
StevenB Posted November 4, 2012 Report Share Posted November 4, 2012 Class Link to comment Share on other sites More sharing options...
derek Posted November 5, 2012 Report Share Posted November 5, 2012 cannae whack it, still game is brill Link to comment Share on other sites More sharing options...
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