Danny King Posted December 7, 2009 Report Share Posted December 7, 2009 The guy who runs my other shop did watch battery change on a polar watch 2 weeks ago the watch is mean't tobe water ressiant to 50 meters, He never asked the customer if he wanted it resealed and tested. Customer has been back with a watch full of water as he uses it for scuba diving in the local pool He is now jumping up and down demanding a new watch. I have spoken to trading standards on this matter and they state the customer should of asked for the watch to be resealed after the battery was changed as it is 2 jobs. I have offered to repair the watch for him, He wants a new one but again trading standards state he wouldn't get a new one it would be the value of the watch less useage etc. So guys has this happened to you and what was the outcome? Do you always ask if the customer wants it tested and sealed if they decline whats to stop them doing this to you? Link to comment Share on other sites More sharing options...
keithm Posted December 7, 2009 Report Share Posted December 7, 2009 Cost of replacement watch is? Link to comment Share on other sites More sharing options...
Danny King Posted December 7, 2009 Author Report Share Posted December 7, 2009 £100 but strangly it has been discontinued so he wants the next model up at £150 Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 7, 2009 Report Share Posted December 7, 2009 I would be worried why the watch is full of water, if the battery was replaced correctly. How can he proove the watch was waterproof in the first instance. We give a gaurantee card with every watch repair, ticking the box of what they have had done, and what they haven't. Link to comment Share on other sites More sharing options...
Lee Posted December 7, 2009 Report Share Posted December 7, 2009 if the movement is available, tell him to leave the watch with you & you will replace the movement "as a good will gesture" & that you have spoken to trading standards & if he decides not to leave the watch with you for repair, then he will need to direct all comunications through trading standards or your solicitor. I'd lay money on him leaving the watch for a movement. Lee Link to comment Share on other sites More sharing options...
StevenB Posted December 7, 2009 Report Share Posted December 7, 2009 I had a similar situation once when I'd not been changing watch batteries long. If my memory serves me right, it was a screw on back & I'd not quite aligned the seal correctly, so when the guy went swimming, he too got a nice water feature behind the glass in his watch. I sent the watch back to the manufacturer's service centre (casio I think), paid the cost of repair & put it down to experience. Not having pressure testing facilities, nowadays I always suggest that people get their watch tested if they plan to use it underwater, as 'once the seal has been broken, I can't give a 100% guarantee that it's still as waterproof as when new' Or words to that effect. At least that way the onus is on them, they know the service they're getting from me & can walk away if they'd rather not have it done. Not that anybody has yet... Link to comment Share on other sites More sharing options...
windycity Posted December 7, 2009 Report Share Posted December 7, 2009 danny are you sure its a watch you can swim with as if my dodgy memory seems to recall these are for runners etc and more used for heart rate etc. Link to comment Share on other sites More sharing options...
Michael Posted December 8, 2009 Report Share Posted December 8, 2009 Polar heart rate monitors should be water proof. I've swum with mine Link to comment Share on other sites More sharing options...
Danny King Posted December 8, 2009 Author Report Share Posted December 8, 2009 Polar heart rate monitors should be water proof.I've swum with mine Swimming yeah but scuba diving I have been told by the diving shop 2 doors down from me that he wouldn't pay he price for them to change the battery and test it If I could be bothered I would fight this but is it worth it....... Anyone got an account with polar? Link to comment Share on other sites More sharing options...
Michael Posted December 8, 2009 Report Share Posted December 8, 2009 Tell him you spoke to the diving shop and then f**k him off sounds like he's trying it on a bit Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 8, 2009 Report Share Posted December 8, 2009 If its a waterproof watch you should always ask if they want it sealed and pressure tested..... If they decline, put it on their receipt, if they have it done, more money in the till... Link to comment Share on other sites More sharing options...
Danny King Posted December 8, 2009 Author Report Share Posted December 8, 2009 If its a waterproof watch you should always ask if they want it sealed and pressure tested..... If they decline, put it on their receipt, if they have it done, more money in the till... Would make no difference with this guy as he has no receipt, He says we never gave him one my manager says he did. Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted December 8, 2009 Report Share Posted December 8, 2009 If its a waterproof watch you should always ask if they want it sealed and pressure tested..... If they decline, put it on their receipt, if they have it done, more money in the till... Would make no difference with this guy as he has no receipt, He says we never gave him one my manager says he did. Can he prove that you repaired the watch? As this is a used watch and poss discontinued try ebay, I have had a new used watch and a new transmitter unit for mine over the 16 years I've had it. All off ebay. Polar a company in Finland. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 17, 2009 Report Share Posted December 17, 2009 Can he prove that you repaired the watch? Are you suggesting Danny denys doing the job.... Link to comment Share on other sites More sharing options...
Danny King Posted December 17, 2009 Author Report Share Posted December 17, 2009 I have the watch here, I'm afraid it bad workmanship down to the member of stadd not putting the back on correctly. I'm now talking with customer to resolve this. Shit happens, Member of staff is being retrained and i'm out of pocket but it happens I guess. No point in losing sleep over it pay up and learn by it. O and the member of staff better buy me a double brandy Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted December 17, 2009 Report Share Posted December 17, 2009 Can he prove that you repaired the watch? Are you suggesting Danny denys doing the job.... No not at all, just dont admit doing it until you are confident that it was done on your premises:D But as its already been admitted then he has to learn from the situation. Maybe that the member of staff did not give a receipt... Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 19, 2009 Report Share Posted December 19, 2009 Can he prove that you repaired the watch? Are you suggesting Danny denys doing the job.... No not at all' date= [/quote] Oh Good just dont admit doing it until you are confident that it was done on your premises:D Danny said it was......... But as its already been admitted then he has to learn from the situation.Maybe that the member of staff did not give a receipt... Time for your medication Hugh. Link to comment Share on other sites More sharing options...
slippy Posted December 19, 2009 Report Share Posted December 19, 2009 WATCH BATTERY DISCLAIMER ALTHOUGH YOUR WATCH MAYBE SPLASH/WATERPROOF THIS ESTABLISHMENT TAKE NO RESPONSIBILITY IN ANY WATER SEEPAGE AFTER A BATTERY HAS BEEN RENEWED AND THE BACK REPLACED YOUR WATCH WILL NOT BE GUARANTEED WATERPROOF Had this sign up for 10+ years. No complaints yet. Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted December 20, 2009 Report Share Posted December 20, 2009 Very good Slippy. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 21, 2009 Report Share Posted December 21, 2009 WATCH BATTERY DISCLAIMER ALTHOUGH YOUR WATCH MAYBE SPLASH/WATERPROOF THIS ESTABLISHMENT TAKE NO RESPONSIBILITY IN ANY WATER SEEPAGE AFTER A BATTERY HAS BEEN RENEWED AND THE BACK REPLACED YOUR WATCH WILL NOT BE GUARANTEED WATERPROOF Had this sign up for 10+ years. No complaints yet. Very good Slippy. I personally wouldn't have that sign up in my shop, To me it makes you sound like you have no confidence in your own work...it's negative. If the customer has the watch pressure tested then I gaurantee it, if they don't thier repair card guarentee states they refused the pressure test, which means the watch MAY not be water proof Link to comment Share on other sites More sharing options...
StevenB Posted December 21, 2009 Report Share Posted December 21, 2009 But for those without pressure testing facilities, this wording is a good starting point... Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 22, 2009 Report Share Posted December 22, 2009 But for those without pressure testing facilities, this wording is a good starting point... True, but those are normally the folk who undercut the proffessionals with the proper equipment Just my opinion, but if you can't guarantee to put the watch back in its original state, then you shouldn't take on the job, or you are wide open for this sort of problem Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now