Guest lee. Posted September 9, 2009 Report Share Posted September 9, 2009 Trying to be seen to be "Green" , we have been using a Bio degradable shoe bag from our wholesaler , however we are now changing back to a normal bag due to problems with these , seems that when you get halfway through the box you hit the faulty ones , these just fall to pieces in your hand when you try to put the shoes in them . This is very frustrating , and does not create a good impression when the customer is standing at the counter , this is the second bad batch we have had , although our rep assured us after problems with the first that this was just a "one off" . First batch went in the bin , this batch is having a trip to Sandown , so if you see them floating in the air on the Car Park do not be tempted to pick them up ! Link to comment Share on other sites More sharing options...
Gray Posted September 9, 2009 Report Share Posted September 9, 2009 You were lucky to get halfway through the box my first bag out just fell apart in my hands followed by a dozen more much to the amusement of the customer whole box went in the bin. Credit note duly received Link to comment Share on other sites More sharing options...
Guest lee. Posted September 9, 2009 Report Share Posted September 9, 2009 We just binned our first lot , so as not to get tempted to try to use them , sadly no credit offered , but this time we have kept the offending articles , our rep is very reluctant to accept any returns ,he has problems returning items to the warehouse , so what chance to we have ! . However we know just where to take these this Sunday , so someone at the top can see the problem. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted September 9, 2009 Report Share Posted September 9, 2009 I was warned by my rep to be fair that there was a back batch of these bags, send them back and a credit note will be issued. These things happen, I'm sure Chris will be on top of it. Link to comment Share on other sites More sharing options...
Gray Posted September 9, 2009 Report Share Posted September 9, 2009 I did think of giving them away as dog poo bags but that would have been rotten Link to comment Share on other sites More sharing options...
Danny King Posted September 9, 2009 Report Share Posted September 9, 2009 I havre them too, Got so annoyed with them one afternoon I binned them Link to comment Share on other sites More sharing options...
Lee Posted September 9, 2009 Report Share Posted September 9, 2009 this months offer sheet from Charles Birch had an offer on it, where you got the bags free depending on the size of your order. It was because of the problems with the bags degrading to soon. Nice to see they have took these of general sale & aren't throwing them away either =D> common sense Lee Link to comment Share on other sites More sharing options...
Guest lee. Posted September 9, 2009 Report Share Posted September 9, 2009 this months offer sheet from Charles Birch had an offer on it, where you got the bags free depending on the size of your order. It was because of the problems with the bags degrading to soon. Nice to see they have took these of general sale & aren't throwing them away either =D> common sense Lee Whats the point in giving faulty bags away free ?, would really piss me off if i did a big order just to get free bags only to have the same problems . Link to comment Share on other sites More sharing options...
windycity Posted September 9, 2009 Report Share Posted September 9, 2009 smmultiservices come on no ones hardley going to make a special order up just to get some free bags instead of being a tight git stop using plastic. even ones that turn to dust and buy some recyled paper ones Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted September 9, 2009 Report Share Posted September 9, 2009 I hardly use plastic bags these days, customers don,t seem to want em, and paper bags look a bit more profesional in my opinion. Link to comment Share on other sites More sharing options...
keithm Posted September 10, 2009 Report Share Posted September 10, 2009 I concur Link to comment Share on other sites More sharing options...
Pyrite Posted September 10, 2009 Report Share Posted September 10, 2009 I prefer the paper bags to the plastic one's myself. Looks more professional as well as traditional. Now if only my customers preferred them to the plastic one's, I'd be set..... Cheers Link to comment Share on other sites More sharing options...
TheCustomer Posted September 11, 2009 Report Share Posted September 11, 2009 We just binned our first lot , so as not to get tempted to try to use them , sadly no credit offered , but this time we have kept the offending articles , our rep is very reluctant to accept any returns ,he has problems returning items to the warehouse , so what chance to we have ! .However we know just where to take these this Sunday , so someone at the top can see the problem. Don't put up with it. Aim it back at the rep and get any refund you are due.. His problems with the warehouse are not yours as your contract is with him/his company, not his supplier. I have dealt with large quantities of tangible items that have deemed to have been "sold by sample" (although not shoe trade) As the name suggests, the finished delivered goods should reasonably match the sample you were shown originally. That is not to say you won't find one or two bad apples, coffee beans in your consignment. However, if you find lots of the products are failing then you are entitled to a replacement, refund etc. The samples that reps hand out to us (in all trades) are well worth holding onto for a few years.. you never know when you may need to compare. I only wish I held onto a few wagon wheels and curly wurlys. I am sure they are much smaller, and I know it has nothing to do with me growing as I was still munching curly wurlys' when I was 18 Link to comment Share on other sites More sharing options...
Danny King Posted September 11, 2009 Report Share Posted September 11, 2009 We just binned our first lot , so as not to get tempted to try to use them , sadly no credit offered , but this time we have kept the offending articles , our rep is very reluctant to accept any returns ,he has problems returning items to the warehouse , so what chance to we have ! .However we know just where to take these this Sunday , so someone at the top can see the problem. Don't put up with it. Aim it back at the rep and get any refund you are due.. His problems with the warehouse are not yours as your contract is with him/his company, not his supplier. I have dealt with large quantities of tangible items that have deemed to have been "sold by sample" (although not shoe trade) As the name suggests, the finished delivered goods should reasonably match the sample you were shown originally. That is not to say you won't find one or two bad apples, coffee beans in your consignment. However, if you find lots of the products are failing then you are entitled to a replacement, refund etc. The samples that reps hand out to us (in all trades) are well worth holding onto for a few years.. you never know when you may need to compare. I only wish I held onto a few wagon wheels and curly wurlys. I am sure they are much smaller, and I know it has nothing to do with me growing as I was still munching curly wurlys' when I was 18 Sounds good, One problem is that we don't always see reps. And to send 2000 or so bags back to the supplier would cost more than the bags cost Link to comment Share on other sites More sharing options...
keithm Posted September 11, 2009 Report Share Posted September 11, 2009 What about giving it to the driver next time he delivers Danny? Link to comment Share on other sites More sharing options...
Danny King Posted September 11, 2009 Report Share Posted September 11, 2009 What driver? Our deliveries are by carrier. Link to comment Share on other sites More sharing options...
Gray Posted September 11, 2009 Report Share Posted September 11, 2009 I didn't send my bags back they are aware of the problem just ring them up and they should credit you, she told me to bin mine and I still got a credit \:D/ Link to comment Share on other sites More sharing options...
keithm Posted September 11, 2009 Report Share Posted September 11, 2009 What driver? Our deliveries are by carrier. I new you would say that Link to comment Share on other sites More sharing options...
Danny King Posted September 11, 2009 Report Share Posted September 11, 2009 What driver? Our deliveries are by carrier. I new you would say that oi oi thats not nice Link to comment Share on other sites More sharing options...
windycity Posted September 11, 2009 Report Share Posted September 11, 2009 the customer posted I only wish I held onto a few wagon wheels and curly wurlys. I am sure they are much smaller, and I know it has nothing to do with me growing as I was still munching curly wurlys' when I was 18 yes confectionary shrinkage affects us all. ladies pu top from odell are now much thinner and key heads have been reduced in size by some company's it seems like everyone is importing from china buy british. while i'm on this subject why have no english leather sole tanners tried to beat renenbach i know ware have their birch exclusives but for many of us we disagree with birch and their repairing shops so we do not order from them. why don't the british tanners go to trade shows and try to capture this very lucrative market that is here and take a leaf out of rendebachs book. the jr people really do produce a top quality product, thats head and tails above every other sole out there and the marketing to go with it. dasco have got behind england well done =D> Link to comment Share on other sites More sharing options...
TheCustomer Posted September 11, 2009 Report Share Posted September 11, 2009 I didn't send my bags back they are aware of the problem just ring them up and they should credit you, she told me to bin mine and I still got a credit \:D/ Yeah thats right. Faulty goods that they delivered its up to them to collect. Not your problem (unless it takes up too much space of course) There is some legal aspect about taking care of the faulty goods for a number of months until they have chance to pick them up, then after that time you can do what you want with them, including, wait for it.... selling them. I can't remeber the time limit but if anyone is interested then i will dig it out. They should give you a credit as soon as possible, not when they collect their goods. This is usually not an issue and you can work within their collect and refund system, but again, if they start messing around and days turn into weeks then I would inforce. Link to comment Share on other sites More sharing options...
Perplexus Posted September 26, 2009 Report Share Posted September 26, 2009 I had some of these bags that were falling apart on the shelf. I rang CB and they said they'd send a replacement pack, which arrived a couple of days later. The replacements were the same batch number, same manufacturing date (Dec 2007), with the same problem! They've gone in the bin with the first batch, but they don't have any others! Now awaiting credit note! Link to comment Share on other sites More sharing options...
windycity Posted September 26, 2009 Report Share Posted September 26, 2009 hee hee just as well that our stock is not bio-degradeable Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted October 8, 2009 Report Share Posted October 8, 2009 I prefered paper bags due to 2 reasons, 1. They are recyclable. 2. They do not transfer the Coloured Inks onto the product when wet. But....On purchasing items from Primark in a paper bag, the bag fell apart in the rain outside. Where possible I now take my own bags. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted October 10, 2009 Report Share Posted October 10, 2009 We stock our own personalised bags, they are classy, good quality, and reflect the quality service we provide, and our customers comment on them. personally I aint bothered about bio-bollox Link to comment Share on other sites More sharing options...
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