Danny King Posted March 5, 2009 Report Share Posted March 5, 2009 Had a women customer buy a nice leather handbag from us. The bag was reduced to £25 to clear. She then brought it back 2 days later saying she thought it was black. This bag is brown how you could think it is black I have no idea. We told her she could choose another bag of todo a straight swap or we could give her a credit to spend in the shop. She has had us going trhru everybag we have in stock in both shops and she still keeps saying it's not quite what I want. we then offer the credit again and she starts looking thru the bags again She has been back 3 times and is driving us mad Do I give her a refund or stick to my guns. As it isn't my fault she bought the wrong bag in the wrong colour What would you do? Link to comment Share on other sites More sharing options...
Lee Posted March 5, 2009 Report Share Posted March 5, 2009 technically your correct, but for me PERSONALLY (not what every one would do!) I'd give her a refund, lifes to short to worry about a £25 hand bag! Lee Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted March 5, 2009 Report Share Posted March 5, 2009 She then brought it back 2 days later saying she thought it was black. This bag is brown how you could think it is black I have no idea. What would you do? Sell her some Tarrago Self-Shine Color Dye in Black, or offer to do the job for her, (Disclaimer & cash up front) Link to comment Share on other sites More sharing options...
toofatbyfar Posted March 5, 2009 Report Share Posted March 5, 2009 i agree with lee on this one,, time is money, just get shot of the bitch I love Keys 1 Link to comment Share on other sites More sharing options...
x minit uk Posted March 5, 2009 Report Share Posted March 5, 2009 Shoot her Link to comment Share on other sites More sharing options...
Mick Friend Posted March 6, 2009 Report Share Posted March 6, 2009 Tell her brown is the new black black clashes with her lovely complexion black looks like she is going to a funeral (hers) Black bags are stolen more frequently than any other colour brown is the safest Link to comment Share on other sites More sharing options...
Iain Posted March 6, 2009 Report Share Posted March 6, 2009 lol Mick, Looks like you've seen that type of customer before. Link to comment Share on other sites More sharing options...
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