Bloody Davenports!

[Guest Lock N Safe Buddy]

Placed an on-line order to DB on Friday, still havent recieved delivery today . Two customers cancelled orders. Chased order, told that they have been busy barcoding/stock taking so my order with be sent next week. Couldnt even tell me if they had all items in stock. Cancelled order, and guess what? They didnt give a sh*t

Great service. NOT

[hibsjo(SCO)]

Im concerned about the tone of this topic but have decided to let it go.

I am also concerned about all the nagative posts regarding Davenports!

Can someone please inform us the CUSTOMER as to what the problem is as I havent been told of any logistical problems that were going to happen

in waiting.........

carry on!

[x minit uk]

Same thing happened to me, I placed a bog standard key order 10 days ago, still waiting. Phoned up yesterday got told they did not know if the order had been sent. I bet if I was a big national company it would be different.

[Guest Cjm]

As an employee of Davenport-Burgess we most certainly do care and are aware of the fact that recently we haven't been providing as good a service as we would like.

One of the main reasons we have gone onto a completely new barcode system in the warehouse is to improve efficiency as we would like to get all orders despatched the same day they are placed in the future.

Let me explain what has happened though.

A decision was taken by management to stop despatching orders on Friday 19th December before Christmas as we had a massive stocktake and complete warehouse restructure. We returned to work on Friday 2nd January facing an already massive backlog of orders but were unable to go live on the new system and start despatching properly until Wednesday 5th January. Whilst it doesn't help our customers as you can appreciate we had by this stage a very high quantity of orders. We are working as fast as we can to get up to date with the orders and management are aware of the problems we are facing and of the fact that we have let many of our customers down.

I have shown the powers that be the comments made in the other thread about us and like I say I'm sorry if we have let you down. But as a company we are sure in the long term this new system can only improve our customer service.

If any of you do have an order that is long outstanding with us please contact me personally by email as soon as possible and I will look into this and do my best to get your order despatched that day. Thanks.

[Lee]

You should have put up a news article using the "news" button on the navigation bar to let your loyal customers aware there was going to be a delay with orders over Christmas & New year.

 

So assuming you still have this back log, does this mean orders are still backing up? if so when will normal/new speedy service be resumed?

 

Lee

[Guest Cjm]

We still have a backlog of orders yes but we are despatching more orders using this new system. I think we despatched something like 100 more orders yesterday than the average on the old system. Close on 250 orders left our warehouse yesterday. I've spoken to the Sales Manager and hopefully we should be on top of this in about a week's time. I've already had one email from one of our unhappy forum customers and two of his orders have been despatched and the other is leaving our premises today. Ps I will bear the news section in mind in the future

[x minit uk]

Sorted , Thanks Chris.

[Guest Cjm]

No problem. If anyone does have any problem then please email me direct and I will do my best to help. Please note I will be out of the office though till Wednesday next week after today. Thanks.

[keithm]

Is it me, or does anyone else find that funny

[Lee]

Is it me, or does anyone else find that funny

 

Sorry keith, I can't agree with you until a week on Tuesday

 

Lee

[ironplanet uk900]

To be fair, I have been to Davenports this morning and have been shown around the warehouse.... the changes being made to improve on all aspects of their business, stock levels, order processing, I T system ect is mind blowing. I'm surprised they managed to even offer a service, so I applaud them for that.

 

The good news is they are working weekends to catch up with back orders, and are getting very close to full speed. Of which will be the best in the country. I personally will be patient as these things have to be done to keep up with the modern world of business, O yes and another thing, Thier blanks are far supperior to any other I have tried.

 

Well done to Davenports for striving to be the best, I'm sure it will all be worth it when everything falls into place in the next few weeks

[keithm]

Is it me, or does anyone else find that funny

 

Sorry keith, I can't agree with you until a week on Tuesday

 

Lee

 

 

ROFLMAO

[x minit uk]

To be fair, I have been to Davenports this morning and have been shown around the warehouse.... the changes being made to improve on all aspects of their business, stock levels, order processing, I T system ect is mind blowing. I'm surprised they managed to even offer a service, so I applaud them for that.

 

The good news is they are working weekends to catch up with back orders, and are getting very close to full speed. Of which will be the best in the country. I personally will be patient as these things have to be done to keep up with the modern world of business, O yes and another thing, Thier blanks are far supperior to any other I have tried.

 

Well done to Davenports for striving to be the best, I'm sure it will all be worth it when everything falls into place in the next few weeks

I agree, but next time a little MORE comunication might be good.

[k4mrc]

For those of you have never heard of keymaster, his prices are a match for match with db and there is no order limit so if you want one car key you pay for the blank and first class post 99 0/0 is there next day with out fail no minimum order of 5.00, offers keys to code service, cant fault him, 01536 417733, give him a try

 

all we are talking about is a sponsor of this site bringing there services up to a level not seen before!

 

by planet uk900 » Fri Jan 16, 2009 12:50 pm

 

To be fair, I have been to Davenports this morning and have been shown around the warehouse.... the changes being made to improve on all aspects of their business, stock levels, order processing, I T system ect is mind blowing. I'm surprised they managed to even offer a service, so I applaud them for that.

 

in the past on this forum we have talked about 'cheap chinese blanks etc' i tried them - DB didn't!

they have kept there quality at the top and are getting it even better!

i feel we should stick with them, let them make this one error, see it thru and we will all be better off.

[Lee]

We'll I won't be changing my supplier anytime soon! Davenports have given me a level of service that has NEVER made me question trying someone else.

 

I agree that a bit of communication could have helped here, its good to see the website & new systems coming into place from our market leader.

 

Lee

[Guest Cjm]

Don't know what was so funny. If you read my first post it says if you want to email me I will do my best to get it sorted. I was merely letting you know later on that I was out of the office (working at a trade show) out of decency in case someone emailed me and didn't get a response. Well, I'm back now anyway and the same applies

Also, we have now caught up with the backlog of orders so thought I would mention that too.

[keithm]

I have an imbalanced mind Chris I just thought it was ironic No offence meant

[Lee]

Me too! it was funnier at the time Chris!

 

Lee

[Guest Cjm]

I think I must've lost my sense of humour when I first read the comments lol