bumble Posted May 11, 2017 Report Share Posted May 11, 2017 HI. A customer has brought a era fortess lock from amazon but the original key only works from one side. I am not a lock smith but to get his original working what's the best option please. Link to comment Share on other sites More sharing options...
Count Muppet Posted May 11, 2017 Report Share Posted May 11, 2017 Check that the case screws aren't loose Link to comment Share on other sites More sharing options...
grahamparker Posted May 11, 2017 Report Share Posted May 11, 2017 Send it back and get a replacement. Amazon are excellent for returning faulty items. Link to comment Share on other sites More sharing options...
grahamparker Posted May 11, 2017 Report Share Posted May 11, 2017 Worn curtain is the most obvious but if it's brand new then follow advice above and don't waste any time on it. Link to comment Share on other sites More sharing options...
bumble Posted May 11, 2017 Author Report Share Posted May 11, 2017 Customer said it was brand new. And will send it back. Link to comment Share on other sites More sharing options...
bumble Posted May 11, 2017 Author Report Share Posted May 11, 2017 Thanks chap Link to comment Share on other sites More sharing options...
bumble Posted May 11, 2017 Author Report Share Posted May 11, 2017 Thanks chaps Link to comment Share on other sites More sharing options...
jacko Posted May 11, 2017 Report Share Posted May 11, 2017 Only half the key works the levers, depending what side the key goes in. Send it back Link to comment Share on other sites More sharing options...
ponsaloti Posted May 11, 2017 Report Share Posted May 11, 2017 Probably paid half price for it. kobblers 1 Link to comment Share on other sites More sharing options...
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