Lee Posted September 13, 2012 Report Share Posted September 13, 2012 Just a warning if your with XLN & upgrade to fibre optic broadband at any point. Check your first bill as mine had a instalation charge of £80 + Vat added to it (free set up). I contacted them & they said this was a mistake & should have been credited, but sometimes you wonder how many "mistakes" are paid for without question. Lee Link to comment Share on other sites More sharing options...
Michael Posted September 13, 2012 Report Share Posted September 13, 2012 I think this is how ALL big companies make more money.If they had 1million customers and only 10% complained then they've made a fortune!! Bit cynical..... Link to comment Share on other sites More sharing options...
keithm Posted September 13, 2012 Report Share Posted September 13, 2012 VERY cynical Link to comment Share on other sites More sharing options...
x minit uk Posted September 13, 2012 Report Share Posted September 13, 2012 I think this is how ALL big companies make more money.If they had 1million customers and only 10% complained then they've made a fortune!! Bit cynical..... No not cynical, think of the interest they make on the overcharge before they pay it back, it all adds up. Link to comment Share on other sites More sharing options...
k4mrc Posted September 17, 2012 Report Share Posted September 17, 2012 your real 'problem' is if you EVER want to leave XLN, they heap lots of 'leaving' charges and they "own" your land line numbers. We wanted to leave, have 2 lines with them and they keep putting up there prices, so much I found a new company which charges less than 50% of what XLN charge, they wanted nearly £1000-00 + VAT - be warned! They are a bad company!! Link to comment Share on other sites More sharing options...
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