Danny King Posted December 21, 2010 Report Share Posted December 21, 2010 As from January we are going to take payment upfront for all jobs Not sure if this will work but fedup with having hundreds of pounds sitting on the shelf aiting for collection. Any thoughts on this?????? Link to comment Share on other sites More sharing options...
StevenB Posted December 21, 2010 Report Share Posted December 21, 2010 I introduced this back in February this year after getting similarly fed up. Despite an initial sense of trepidation, remarkably many customers were very understanding & actually prefer to pay up front. Obviously I still get some people who don't want to pay or don't have money on them. In these cases I just take a name & phone number so I can contact them if need be. Oh yes, within days, I went from repair shelves full, to almost all paid repairs collected on time, and more space in the shop. \:D/ JUST DO IT! Link to comment Share on other sites More sharing options...
Michael Posted December 21, 2010 Report Share Posted December 21, 2010 I've done it for a while now, makes good business sense. When people moan I just say that I can't run a business with unpaid items sitting on a shelf, most are ok. Same as Steven, those that don't want or cant' pay, get as much contact info as poss. =D> Link to comment Share on other sites More sharing options...
widget Posted January 3, 2011 Report Share Posted January 3, 2011 Most people are ok,Ive been told most timpsons in London make people pay up front as the more money in the till the more bonus they get. So in London customer expect to pay up front, and the ones that don't want to pay from me experiance are the ones who leave their shoes. so dont be afraid, times are hard so we have to be. Link to comment Share on other sites More sharing options...
x minit uk Posted January 3, 2011 Report Share Posted January 3, 2011 Yes this has to be done in this day and age,makes a huge difference to the cash flow, most people have got some form of payment on them so if they say they have no cash just remind them you have a card machine. Link to comment Share on other sites More sharing options...
grahamparker Posted January 3, 2011 Report Share Posted January 3, 2011 Been doing it for 8+ years now,one of the best decisions we made and would recommend it to all shoe repairers. Link to comment Share on other sites More sharing options...
Guest Klazykobbler Posted January 3, 2011 Report Share Posted January 3, 2011 Started doing this bcak in october. Before doing this most people werent bothered when the shoes and things would be ready. Strange that now just after paying they want know exactly when the things will be ready. I havent been to hard on people who wont pay up front as they aint used to it yet, but there getting the idea. Do it, wish i had ages ago Link to comment Share on other sites More sharing options...
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