Shoes worth wearing are worth repairing

[ironplanet uk900]

Cycling for Recycling, Mend them, Don't dump them, Shoes worth wearing are worth repairing They seem to be just summat free to stick in your windows

 

Funny that in a week when we're trying to promote recycling, and the profile of the Shoe Repair Industry. Everyone seems to think we should be telling Customers if the repair price comes near to new, that it aint worth doing.. What a load of tosh.

 

Thank God for Planet uk900

[cazmat]

my veiw is that the customer knows what the shoes are worth to them so i would examine the shoes and tell the customer if there is anything wrong with them other than the reason they have been brought in then give the customer the price in the usual yes sir no sir way that make them feel special and it is then there choice if they want them repaired or not

[ironplanet uk900]

yahoooooooooo common sense =D> =D> =D> =D> =D>

[cazmat]

you wouldn't get that from the tax man lol

[toofatbyfar]

sometimes we get customers in with , lets say a pair of shoes worth approx 30 notes, can you fix the heels please,, after close examination i point out the shanks have gone the soles need doing and there is a rip in the other,, to which they sometimes reply , if they were yours would you have them done,,,, and i would be honest and say NON

[ironplanet uk900]

if they were yours would you have them done,,,, and i would be honest and say NON

 

I would say they aint mine, there yours, (although, I've NEVER had a customer say "if they were yours")I can do a good job for you and the cost would be £**** So its up to you.

 

They wouln't have brought them in if they didn't want them done. So telling them they're not worth repairing is a put down for your customer..............

[elfman]

now we are in agreement planet as i have said before its up to yuor customer to decide if they are worth repairing not you and i have had 1 or 2 admit that they are not worth it after being quoted aprice

[ironplanet uk900]

now we are in agreement planet

 

Whats changed Elfman...My stance on the subject hasn't changed one bit. But I'm glas your in agreement

 

as i have said before its up to your customer to decide if they are worth repairing not, you and i have had 1 or 2 admit that they are not worth it after being quoted aprice

 

Absolutely, But at least you told the customer that the repair was possible and that your capable of doing the job.

[toofatbyfar]

customers bring there shoes in knowing what they want doing,, but they dont examine shoes when they drop them off, and as you know there are occasions when you have to point out that they sometimes need more work doing to them than what they originally brought them in for, so to point these problems out and then quote them a price and then to be asked ,, what do you think by the customer,, i am honest and say sometimes its not worth it,, they appreciate my honesty and allways come back.

[elfman]

no change in my view either planet its just that i may have not put my point as clear as i chould have ,ie i have never said that shoes are not worth repaing but some customers hae hence my reply that some are not worth it acording to the customer

[hibsjo(SCO)]

I had an old lady in tonight with a real tatty looking pair of sandals,the soles were all perished and the uppers werent pretty but they were sound,now to run a thrusole of micro on them i told her it would be twenty quid ..........was she going to pay that for them.......too bloody right she was cheap at half the price was her reply!

who are we to decide what our customer is going to do with their own money.

if i were one of the negative brigade i wouldnt be ringing 20 quid into the till and i wouldnt have this sweet old lady telling everyone at the rural how wonderful i am.

its like the poof scenario....means there s more totty for us "real" men which means the more repairs you guys turn away means all the more for us "real" repairers

carry on!

[ironplanet uk900]

=D> Its the guys on here with pride in there abillity and business that are tending to agree. We all like the quick cash in the till jobs, but some of us are still up for the challenge. I personally love seeing the customers face when you've turned a pigs ear into a silk purse.

 

All of the ones who disagree would have told this customer that it wasn't worth it viewtopic.php?t=962 wish you'd have seen the old fellas face when he collected them.

[elfman]

did the same thing 2 weeks ago when 2 middle aged women came in with there mums shoes twisted out of shape holes in the soles and insoles but they were the only ones she could get about in and they had tried every where to get her new ones but failed to find any that she could walk in or were comfy as they say so it didnt matter how much it cost just so long as they were done so i did them with surgical eva for comfert

[Lee]

if they were yours would you have them done,,,, and i would be honest and say NON

 

I would say they aint mine, there yours, (although, I've NEVER had a customer say "if they were yours")I can do a good job for you and the cost would be £**** So its up to you.........

 

Let me make one thing clear here! I h would tell a customer if the shoes weren't worth repairing, this doesn't mean I wouldn't repair them if they wanted them done! I have never said that.........

 

However honesty is the best policy, but in the instant of a shoe not being worth repairing, I would say if they are comfortable then they are worth repairing, how much value do you put on comport? this usually gets them.

 

Lee

[ironplanet uk900]

 

Let me make one thing clear here! I h would tell a customer if the shoes weren't worth repairing,

 

But thats only your opinion, and the customer brought them to you for repair because they are comfortable and they obviously like the shoes.

 

this doesn't mean I wouldn't repair them if they wanted them done! I have never said that.........

 

So at what point (in your opinion) are they not worth repairing, Is it a price tag, or the repair is too difficult and you couldn't guarentee the job.

 

However honesty is the best policy,

 

But are you being honest, Or trying to justify not doing a job that you can't do, or just don't fancy.

 

Theres nothing dishonest about giving a genuine quote for a job, and leaving it with the customer, You'll find it the same in all aspects of the service industry.

 

but in the instant of a shoe not being worth repairing, I would say if they are comfortable then they are worth repairing,

 

So I ask again, when are they not worth repairing!!!!!!!!! If they are comfortable, then you are saying the price isn't the issue.... Is it when you can't do the job to a gaurenteed state. If so you should tell the customer you can't do the job...not it isn't worth it.

 

how much value do you put on comport? this usually gets them.

 

Lee

 

Still not sure when it isn't "worth it".....you seem to be in two minds yourself :-& :-&

[Lee]

I am not in two minds as suggested, but I do have a different mind to you!

 

All my work is guaranteed for workmanship for the life time of the repair, there are few jobs I can’t do. But I’m sure after my time on the forum I don’t have to prove this!

My reputation is second to none, but YES it has to be based on price, you wouldn’t get your car repaired if you could replace it with a new one for the same price, it simply becomes an uneconomical repair even you can’t question that!

Shoes are different because our repairs will often improve on the quality of materials & finish over the original manufacturer.

I always quote a price, as any off us would, but there comes a point in your heart when you KNOW the repair is a waist of money & the customer would be better replacing them. Doesn’t come down to comfort, quality of the repair, or if you can or cannot do the job, you know when you look at the shoes if the customers going to be throwing good money after bad at them.

I give a quote & advice on the condition of the shoes in an honest fashion.

 

Always have & always will. I’ve built trust with my customers over the years, many for example asking “if” their shoes are due for a repair. I wouldn’t say yes if they didn’t need doing yet, that wouldn’t make my repairs or service value for money.

 

Lee

[keithm]

There's a very interesting poll on this at the moment with some interesting results. I personally agree with Uk900 here, but also sympathise with what Lee's saying. Fascinating subject

 

I would be interested to see the result after 50 votes!!!

[Hugh-Candoit (ENG)]

As the Topic states.......

 

"SHOES WORTH WEARING ARE WORTH REPAIRING"

 

Cost only comes into it when the customers make the deciding factor.