Michel Posted January 18, 2007 Report Share Posted January 18, 2007 Looks like I am in demand for a change... As you expect, we have many many customers using our machines and at times things do not go as planned. I personally make a priority of after sales service and we have invested in this area more than any others - and anyone is welcome to call me on my mobile anytime (within reason, I've got 2 little kids!). For the story back in the 1990s I was self employed as an engraver in London so I think I understand both sides. In any case, rest assured that we are not resting on any laurels (don't know how to spell that neither)... Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted January 18, 2007 Report Share Posted January 18, 2007 Hibs, Andy, If you require Michels moblie Number send me a PM. He will sort out any problems you have I'm sure. Link to comment Share on other sites More sharing options...
Michel Posted January 19, 2007 Report Share Posted January 19, 2007 I have spoken to Hibs and left a message for Andy to call me back. If anyone needs it, my mobile is 07973 314 387. Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted January 20, 2007 Report Share Posted January 20, 2007 Cheers UK. Michel phoned me and we are going to meet in Glasgow to discuss options Dont want to say this cos all Ill here is "I told you " but we might just go for the volume! yikes Ive said it now. Link to comment Share on other sites More sharing options...
StevenB Posted January 20, 2007 Report Share Posted January 20, 2007 On the subject of service, the day after I left my message saying I recommend Mastergrave above Gravo, I got a call from my Gravo rep offering any help I needed with the software! I was pleased that a) they obviously care if I'm not entirely settled with the machine, and that they're obviously keeping an eye on the forum! Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted January 20, 2007 Report Share Posted January 20, 2007 Cheers UK.Michel phoned me and we are going to meet in Glasgow to discuss options Dont want to say this cos all Ill here is "I told you " but we might just go for the volume! yikes Ive said it now. Glad you're getting it sorted Hibs Link to comment Share on other sites More sharing options...
'Onest Andy Posted January 20, 2007 Author Report Share Posted January 20, 2007 I have also talked to Michel and have emailed him details of my past / current situation. Hopefully we'll all get something positive out of this. And to think all I did was look for a few pointers as to what the best buy might be. Mountains and molehills spring to mind. But it looks as though this molehill is getting bigger each day which is without doubt a good thing for all involved. I have to say a big thank you to Lee here as there isn't an ounce of doubt in my mind that None of us would have received the responces we are right now as a single voice in our little shops in our little towns. Cheers Lee. Regards Andy Link to comment Share on other sites More sharing options...
kobblers Posted January 20, 2007 Report Share Posted January 20, 2007 go the forum Link to comment Share on other sites More sharing options...
Danny King Posted January 20, 2007 Report Share Posted January 20, 2007 Anyone know anything about this http://cgi.ebay.co.uk/GRAVOGRAPH-IS200- ... dZViewItem Link to comment Share on other sites More sharing options...
'Onest Andy Posted January 20, 2007 Author Report Share Posted January 20, 2007 Anyone know anything about this http://cgi.ebay.co.uk/GRAVOGRAPH-IS200- ... dZViewItem What do you need to know Danny? Link to comment Share on other sites More sharing options...
Danny King Posted January 20, 2007 Report Share Posted January 20, 2007 Hi Andy Just wondered if it was anyone on here selling it. Thats all..... I have a suregrave Rotation S (4 Months old). Which is ok but not as good as I thought it would be. Link to comment Share on other sites More sharing options...
'Onest Andy Posted January 20, 2007 Author Report Share Posted January 20, 2007 Ahh don't think it's a member with the machine for sale. I have the basic flat work version of that machine and looked at upgrading it to the one you see on ebay... biggest restriction is the fact the machine only has a working area of 220mm x 80mm . You can move the work piece around, but that's not always easy to get right I beleive your rotation has a bigger working area . As a matter of interest what are your dissapointments in that machine. it's another possibility on my list Link to comment Share on other sites More sharing options...
Danny King Posted January 20, 2007 Report Share Posted January 20, 2007 I find the machine a bit long winded to set up. I have also had quite a few software problems with it. I think this is what has knocked my confidence in it. I have a little mastergrave gem which we use to do trophy plaques and pet disc's. i find this machine alot quicker to setup and use. The idea was to get rid of this have the one machine but at the moment I am keeping it. The main reason I brought a suregrave machine was I had a wizard before. We had this for years and it was secondhand when we bought it. It wasn't pretty but never let us down and boy did it do some work. I even managed to sell it when we where finished with it. I wanted a machine that was built to last and found the other engraving machines seemed to be a bit plastic... But I am wishing I knew about this forum before I made my choice.. as I could of got other peoples opinions. I am hoping my confidence grows with the Rotation S as when we have done jobs. They have looked very good. Link to comment Share on other sites More sharing options...
kobblers Posted January 21, 2007 Report Share Posted January 21, 2007 not any more Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted January 30, 2007 Report Share Posted January 30, 2007 There coming to take it away, there coming to take it away, theyve taken it away .......somat wrong with it same thing that was wrong with it 2 months ago?!!!!! Michel to his credit is going to deal with it and has done so efficiently since UKS intervention (thanks again UK) Anyway where am I going to put this Volume???????????????(hoping Michel can do me a deal) Will keep you informed Link to comment Share on other sites More sharing options...
Guest chris q Posted January 30, 2007 Report Share Posted January 30, 2007 i have had a universal for just over 12 months and i have to say i have found the machine fantastic. the software i find easy and i find mastergrave a more approachable company and it certainly knocks the spots off the old roland machine i used to have. cheers chris Link to comment Share on other sites More sharing options...
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