short on stock!!!!!

i've just received my birch order and half the stuff i asked for is out of stock

short of umbrellas, NO maglite stock and half my zippo stock is missing!!!!!!!!

how am i meant to run a business when my suppliers are running low?

rick.

Yep, I had the same problem with glassware from them no stock,

Not good

we seem to always have this problem with birch , pewter and gifts normaly. we also recieved no umbrellas on our last order. COME ON BIRCH SORT IT OUT!

we seem to always have this problem with birch , pewter and gifts normaly. we also recieved no umbrellas on our last order. COME ON BIRCH SORT IT OUT!

A problem that should have been resolved by person to person contact, not a pro route to drag it though a forum unless every other line fails.

Every one including wholesalers have bad days when things go wrong, could you honestly say that your performance would not falter if you suddenly had staff or communication problems?

Give them the chance and talk to them first, then tell us the outcome.

i understand your point hugh but surely part of the ethos of the forum is to share information and to gather also?

how do you know we haven't tried to resolve problems in the past, i could've dragged that up but i didn't!

rick.

Well you did not mention that all other methods had failed, that's how I knew, because you know better

Anyhow, young lads like you should be in bed at this time, dont you have to get up for work in the morning?

it's been my experience that whenever you complain nothing gets done!!!!!

there have been incidences regarding invoices versus credit notes for wrongly sent stock which took months to solve, all the time while the money is still being unfairly demanded! (no names mentioned but i know a few folk on here who know who i'm referring to)

my brother has seriously threatened to stop using birch because of ongoing incompetence, carelessness and other problems, it's only because i like a lot of what birch have to offer that i persuaded him to stay with them.

anyway, i'm still up to keep an eye on you codgers to make sure you're not having tech issues

welcome back to proper posting anyway, i've missed your beady eye on me

rick.

Thanks Rick, I'm still having a few broblems of posts going missing after lengthy typing but it's probably the speed at which my fingers move and when I click on "Submit" I expect it go go in a split second so I can move on to another topic or forum. As my School Teacher of 60 years ago wrote im my report "Must learn not to rush things and try harder"

Sorry Hugh forgot to say talking to them does not seem to work , this has been a problem for a while now, Maybe if they see how many customers are getting pi**ed off with them they might do something about it.

Right Fellas, Have e-mailed Chris to make him aware of this thread, As I'm sure he doesn't keep tabs as we do. I feel sure he will respond in due course... So may be a good idea to hold fire untill we know the facts from CB's side.

cheers

I know Chris flits in occasionally, but maybe he needs to have a look more often

Mark

Thanks for bringing this topic to my attention, it is always especially interesting to hear comments about our own company wether good or bad. The forum,as has been said, is a great talking shop and I am happy to accept any constructive criticsm of our company which clearly this is.

Supplies of Pewter have been erratic at best, we deal with a producer in Sheffield who is quite small and after the huge surge in orders after the release of the catalogue we did cause him a production problem. He assures me that he is catching up but we are still chasing the remains of an order that is over six weeks old. Umbrella importers are also struggling to guage this new demand for vast quantites of umbrellas in the UK during the summer months when we should be enjoying a little sunshine.

Please be assured however that we are not complacent and we do take the completion of our customers' orders extremely seriously. To this end I monitor our performance levels in both Leeds and Essex even more closely than usual.

In answer to Keith's point, I generally see the Forum as a talking shop and meeting place for shoe repairers and that is why I tend to "keep a back seat" unless it is relevent for me to join in.

Thanks for your suport

Regards

Chris Wilson

Thanks for the quick responce Chris.

I must admit we have in the past waited a long time for Pewter companies to complete our orders, as alot of them keep very little on the shelf, this can be very frustrating especially when its something required to complete a customers engraving order.

I tend to try and keep at least 3 of each item in stock in case customers want more than one.

well done for coming forward to address our concerns chris, makes me feel a whole lot better that you're willing to come on here and address us.

i'll mail you tomorrow regarding my order as i don't have the invoice with me.

rick.

I would have thought as an outsider looking in ward that a copy of that post my C.W included in all orders that had shortcomings would offset many problems, including the need to raise questions on the forum regarding none delivery, as they say... a little forethought!!!!.

When I place an order with my trophy supplier they either let me know there and then if an items out of stock or ring me back within the hour to let me know if an items out of stock =D> Why can't all wholesalers work this way?!

It's quite annoying when you're none the wiser until you unpack your order to find that they've sent an unsuitable "alternative" or haven't packed it at all.

That's how is should work Dean, a lesson for all there.

When I place an order with my trophy supplier they either let me know there and then if an items out of stock or ring me back within the hour to let me know if an items out of stock =D> Why can't all wholesalers work this way?!

 

It's quite annoying when you're none the wiser until you unpack your order to find that they've sent an unsuitable "alternative" or haven't packed it at all.

=D> =D> =D> =D>

my trophy supplier they either let me know there and then if an items out of stock or ring me back to let me know if an items out of stock =D> Why can't all wholesalers work this way?!

 

=D> =D> =D> =D>

Sounds like Glenway....Marshall Coppin adopt this practice too \:D/

surely at some stage between taking an order and packing it up for shipping, if someone is taking the time to substitute an item they could pick up the phone to let you know their intentions. also not finding out until you unpack a box whats missing is unexeptable. at least if you get an out of stock call, you have a day or two to sort out alternatives from another supplier. at the end of the day it's the customer who gets let down, and it reflects badly on our shops