Joe Collins Posted January 31, 2016 Report Share Posted January 31, 2016 Hi, I recently fixed a virus infested PC at work, and got it all working nicely again, only problem is, when I send engraving over to the IS200, it receives the data, but when the start button is pressed, nothing happens. If I turn on the spindle it spins up for a couple of seconds and stops, almost like its got the worlds smallest printing job to do. Any ideas on what could be causing this? Joe Collins 1 Link to comment Share on other sites More sharing options...
beware Posted January 31, 2016 Report Share Posted January 31, 2016 Serial connection? Check port settings are set to all default values, except flow control which should be set to hardware. Also confirm the print driver has full admin rights. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 1, 2016 Author Report Share Posted February 1, 2016 I tried the default settings 9600 etc. Flow control is set to hardware. At 9600 it gives an error at 45 bytes. At 4800 no error. Not tried admin rights. I'll look tomorrow. Thanks for your suggestions. Link to comment Share on other sites More sharing options...
Count Muppet Posted February 1, 2016 Report Share Posted February 1, 2016 Maybe the main board has been damaged on the is200 since your PC was running correctly? Link to comment Share on other sites More sharing options...
petercoulson Posted February 1, 2016 Report Share Posted February 1, 2016 As always check with Marino, I am sure this is a software issue as I remember this happening before, it may be a setting in the panel on the is200 Link to comment Share on other sites More sharing options...
beware Posted February 1, 2016 Report Share Posted February 1, 2016 Sometimes it helps just to confirm the communications settings on the machine. Turn it on, and when you see the word "Gravograph" on the screen press the X button (I think, it could be tick or hash or green). It should display the communicaion info. Just tick through them all to confirm and save, and then try again. Are you using GTSmartStream or Generic Text Printer driver? Thanks Ben Link to comment Share on other sites More sharing options...
Joe Collins Posted February 1, 2016 Author Report Share Posted February 1, 2016 Generic Text printer. I will have a look when I go to the shop later today. I don't know what GTSMARTSTREAM is or where to get it. Who is Marino? Link to comment Share on other sites More sharing options...
Broms Cobb Posted February 1, 2016 Report Share Posted February 1, 2016 Try cancelling all 'Printer' jobs on your P.C. then try again. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 1, 2016 Author Report Share Posted February 1, 2016 Done that several times. I will let you know the outcome of checking the settings as beware suggested. Thanks. Link to comment Share on other sites More sharing options...
beware Posted February 1, 2016 Report Share Posted February 1, 2016 What software are you running and what is the age of the machine? If you need a quicker fix. Please call me in the office. If you have internet I can remote connect. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 1, 2016 Author Report Share Posted February 1, 2016 It's windows xp and gravostyle 98. The machine was old but now it's got a new mobo and memory. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 10, 2016 Author Report Share Posted February 10, 2016 I'm going to the shop now. I will test the settings on the head and let you know the outcome. What is your office number beware? Link to comment Share on other sites More sharing options...
Joe Collins Posted February 10, 2016 Author Report Share Posted February 10, 2016 Ok. I went into the setup in is200 and made it and the port agree on settings and it work immediately. Thanks. Hope this helps others with the same issue. Press the TICK on the is200 when it says ==SETUP== and match baud bit etc to the printer port settings. Link to comment Share on other sites More sharing options...
beware Posted February 10, 2016 Report Share Posted February 10, 2016 Glad it worked. Sometimes i think just confirming the settings on the machine restores functonality. GV support is 01926884433 opt 3. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 11, 2016 Author Report Share Posted February 11, 2016 The machine started misbehaving today. The head is not keeping the Xon/Xoff settings for handshake and keeps going back to rts. If I set the com port for the printer to anything other than xon/Xoff in windows it won't engrave. Any ideas why the head would keep resetting? It's on a per job basis. Engrave one job and the next one you send over won't work because the head has changed handshake mode. Link to comment Share on other sites More sharing options...
beware Posted February 12, 2016 Report Share Posted February 12, 2016 Possibly the board is on it's way out. When it goes to ready to receive after setting it up to work, press and hold the tick button until you get to the save confuguration menu. It may help. Link to comment Share on other sites More sharing options...
Joe Collins Posted February 19, 2016 Author Report Share Posted February 19, 2016 That fixed it. But now there is another problem. Lol. When it sends to the head the bar hangs at 99%. Any ideas what that might be? I am not at the shop at the moment so I can't check the printer configuration but I think it might be something to do with spooler settings. Link to comment Share on other sites More sharing options...
beware Posted February 19, 2016 Report Share Posted February 19, 2016 The machining bar? I've not seen that one before. Could be you are printing direct, and should be spooling instead? Link to comment Share on other sites More sharing options...
anniet Posted February 26, 2016 Report Share Posted February 26, 2016 Hmm my is200 did the same yesterday - first time ever- sent-didn't recieve - did it again - same thing. So switched off is200 then back on - worked. Sometimes they just get their kni---rs in a twist Link to comment Share on other sites More sharing options...
Joe Collins Posted February 29, 2016 Author Report Share Posted February 29, 2016 This thing is a pita. The engraver will do one job then sending next job over it queues up in the spooler but is not getting sent to the engraver. I have to restart the engraver and clear the spooler for each job at the moment. Any ideas would be appreciated. Sat at the pc now. Thanks Link to comment Share on other sites More sharing options...
Joe Collins Posted February 29, 2016 Author Report Share Posted February 29, 2016 Hmm my is200 did the same yesterday - first time ever- sent-didn't recieve - did it again - same thing. So switched off is200 then back on - worked. Sometimes they just get their kni---rs in a twist This seems like its an actual thing. Did 6 jobs in a row without a reboot of the engraver. Link to comment Share on other sites More sharing options...
beware Posted February 29, 2016 Report Share Posted February 29, 2016 Sounds like the board is starting to go. It could be worth trying the parallel port instead of serial. No settings there, it just works. You need a parallek cable though. I think they're about 50 gbp from us (!) Link to comment Share on other sites More sharing options...
Joe Collins Posted March 2, 2016 Author Report Share Posted March 2, 2016 The problem with the job staying in the spooler and not going to the head happened when editing a job already sent over, like changing the font size or style. To get around this the head needs turning off around and the spooler clearing. Makes engraving a pain. If I make a new job using the New option in the software after a successful engraving it's ok. Link to comment Share on other sites More sharing options...
Joe Collins Posted March 2, 2016 Author Report Share Posted March 2, 2016 Sounds like the board is starting to go. It could be worth trying the parallel port instead of serial. No settings there, it just works. You need a parallek cable though. I think they're about 50 gbp from us (!) What's the difference between that 50 quid cable and any other parallel cable? Link to comment Share on other sites More sharing options...
Count Muppet Posted March 2, 2016 Report Share Posted March 2, 2016 The one they sell will be fresh in the packet, any other will take a few summer Sunday's searching at the car boot sales for Link to comment Share on other sites More sharing options...
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