blast from the past

[Lee]

How many of you guys abide by the government code of practice for shoe repairers

or the code of practice for key cutters?

Flash, can you post up a link about this, only I couldn't find any information on it.

 

So here's a thought, Elman serves 100 customers, an inspection of the shoes takes him 60 seconds a pair. thats an extra labour time of 1hour & 40 minutes.

 

Now take into consideration the amount of repairs taken in during an average year, thats a lot of labour! I always check over shoes, but can see the logic in NOT!

 

Lee

[Hugh-Candoit (ENG)]

I see the lost repair profit, the lost advice, tha lost chance of saying a few words of encouragement.

If it was a freind dropping off their shoes and wanting a quick scarper then I could understand.

 

Oh and elman... I beat you with Barbers charges.. I never go

[elfman]

now you see where i am comng from lee which is why i inspect why i insoect when i start to repair them its a lot easier and have found that very rarly tha if i find something that does need doing then i put them to one side and inform the customer when they return and i find that they generally accept this and have had no complaints using this method todate.

hugh this gos back to a previous topic about upselling ,and as i said and explained in that thread i do not beleive in it ,on at least 4 occasions this week someone has asked can you heel these oh and do the soles need doing ,i answerd no but the toes need doing and then explained how to tell if they need there soles doing .

the problem i have is trying toconvince my self to get the extra trade ,let me try to explain it this way ,with the amount of surgical work i get ,the number of shoes that come in for sole and heel where they have not even worn out the tread onthe sole or worn down 3mmof the heel is incredable and i also know that some companys actually just do the heels then ink and polish the soles and stillcharge the nhs the full sole and heel price . even when i have pointed out that they do not need soling the orthotist still insists on having it done as he is paid on the value of the work he sends into the factory and boy does this annoy me ,becouse this is taxpayers mony.

one further point ,if i go into a shop i know what i want and what i am looking for the firstsigns of a sles rep asking can i help or would you like this or you could also need this i say no thanks and walk out

[Auto Key Wizard]

one further point ,if i go into a shop i know what i want and what i am looking for the first signs of a sales rep asking can i help or would you like this or you could also need this i say no thanks and walk out

I do this too Elfie

[the dutch cobbler]

Elfman,

 

can you please use more space in your text? It's hard to read for someone who doesn't read English so good!

 

Thx,

The Dutch Cobbler

[Dean]

Elfman,

 

can you please use more space in your text? It's hard to read for someone who doesn't read English so good!

 

Thx,

The Dutch Cobbler

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Agree

[Hugh-Candoit (ENG)]

Elfman.. I was not refering to "Selling Up" I also do not agree with the principle when it goes a little to far and gets seen by the customers as Pressure selling.

Giving advice and possibly getting extra work is very different so long as thye customer is of the belief that your advice is genuine and not a sales pitch, there is a difference.

[the dutch cobbler]

Please Dean,

 

that's too much! I get a "scrolling-finger"!