recommended times to do shoe repair jobs?

[Guest k@lsb]

was thinking of implementing some kind of bonus scheme ,to my staff,but can anyone tell me how people like -impsons etc work out the staffs bonus....had heard once that ,they base it on the time it tackes to do a job...eg stilletto heels 2minutes to do one pair etc obviously this will be based on turnover etc as well ,can anyone supply me with a list for recommended times to do each job, in the shoe repair dept.....and possibly engraving etc...i no there are alot of factors to take into consideration..but was looking for average times per job? please no stupid comments constructive would be very helpfull........thxs

[Guest Phill]

My opinion is not to encourage speed of a job, I know time is money and all that but we pay on experiance. We give a percentage of our takings from the previous year as a set wage. Then pay bonus on how much we are up on that year as a christmas bonus. If that makes sense I remember as a trainnee working in a high st heel bar type out fit. The manager pulled out stilleto heels scoured, then hit a new pin in without any finishing and slammed them back on the counter. 2 mins turn around. Not good

[kobblers]

i wouldn't pay any incentive to anyone to rush a job out because that's what may well happen if they realise they get paid more for working faster.

 

perhaps you could offer an incentive related to sales performance instead, eg: offering a bonus for generating extra sales such as insoles, polishes, laces or stick on soles even.

[Ted Starzec]

In my opinion you should only pay bonus on PROFIT. What I do is work out my monthly running costs to calculate a starting figure for bonus and pay a percentage bonus on turnover above that figure. Remember to take into consideration a percentage of your excess turnover will involve material costs.

[windycity]

i would suggest that you think back to when you worked for someone and remeber the things that motivated you and the things that didn't and the things when you felt you "fffff ing b 's sod you then" and don't do them,

also consider your shop type heel bar or all regulars this i think is very important .(hugh can you spell check this...) as for times of jobs every shop is set out differently so you have to work that out your self,maybe the best pusher who sells more on the counter should get most then the no.2 gets next ect, good luck

[Hugh-Candoit (ENG)]

Some good replies there k@lsb.

 

Ted says pay on profit, good as long as it is actual profit not projected.

 

Ascap29 says pay on Extra sales, good but there is a danger that someone will be doing all the selling and getting massive bonuses while the one who does all the physical work gets nowt.

 

Timpson used to work on targets arrived at as a multiple of the weekly wage bill, gather it has changed somewhat over the years and is quite complex now, but the incentives are there for everyone to get a share.

 

I would attack it 4 ways, this way you get the best from all angles.

1. Profit share at the end of the financial year (encourages them to stay).

2. A percentage of extra sales they have made on Merchandise.

3. A weekly sum for the amount of soles sold, (could be leather or S-O-S).

4. A monthly amount for the increase in turnover on the service that they are covering, (either 1 or all).

 

By the way Windycity, your spelling of "this" is correct

[Guest jamesstratton]

timpson dont pay bonus according to time it takes to do a job, its all to do with amount of turnover taken in a week. if you take low money you get a low bonus, it encourages us to get extra sales such as soles with the heels and a second key. we get 15% of turnover between the staff after we have hit our wage target

[Hugh-Candoit (ENG)]

Welcome James, thanks for putting us on the straight and narrow path.

How is your bonus divided up, and how do you qualify for the bonus as I being a new starter would not earn the same as you an experienced hammer basher

[Guest jamesstratton]

we take things called skills tests.the more you know the more you pass, for each one you pass you get a point. total bonus is divided by these points then shared out. for example if we had £460 towards bonus and i have 18 points and my trainee has 5 we divide £460 by 23 (18+5) then give me 18x (£360) that amount and the trainee 5x (£100)

[Hugh-Candoit (ENG)]

Seems fair James until you look at it this way,

I am a briliant salesperson who gets all the extra money in the till, the customers come from miles around just to chat with me and to open their purses/wallets, without my sales technique the turnover would only be half of what it is.

You are the bees knees when it comes to doing to technical bit but the customers dont like you because of your bad attitude, but because you have passes the tests and I haven't as I'm all thumbs, you get the most bonus.

Now is that fair.????

(all hyperthetical of course as I'm sure you are a first class sales person).

How would a Multiple reward me for my brilliant selling skills?

[Danny King]

Hi Hugh

 

Work for yourself rather than a horriable multi. That way you get 100% of the profit .

Rather than making money for someone else

[Hugh-Candoit (ENG)]

In an ideal world Danny we all would be working for ourselves but this is the real world where most Multiple managers cant afford to set up a multi service store and would probably be too scared even if they had the opportunity. Very easy to do your bit and take the wage at the end of the week.

It takes mucho gutso to make that gigantic step to freedom and those who do so wonder why they never did it earlier.

I've seen it from both sides and both have their merits, working for someone else means that you may keep your hair longer or it may not turn to grey so quick but working for yourself means your private health care means you can join Elton John at the Transplant clinic.

[Danny King]

Very true Hugh I am going a bit thin on top. Thank god I can afford private health care

[Guest jamesstratton]

we also get extra bonus for customer care and we have started a salesmanship course which will probably lead to more skills tests

[Hugh-Candoit (ENG)]

James. I would need a degree in mathematics to work your bonus out.

Complicated enough as it is though I dont doubt that it is avery good one that gives you an incentive to drive forever onward, but what happens when someone works 3 days then goes off with the dreaded lurgy or cuts their hand open (dont tell H & S) do they then get 3 parts of the due bonus or do they lose it all?

[Guest jamesstratton]

to be honest i cant remember. i havent been off sick for over 4 years and i havent had anyone in my branch go off sick since i have been a manager. that would be something i would have to find out if someone was off sick.

[Hugh-Candoit (ENG)]

As a Trade we are quite good as far as thowing a "sicky" goes, many shops suffer from this phenomina but they dont have the urgency that we have with customers coming back for unfinished items, I guess we have that inbuilt "the show must go on". I can only remember having 3 weeks off in the last 30 years, cant remember further back than that as far as sickness goes. ! week was for Asian Flu (though I was gonna die) ! week for Pluresy and 4 days with concussion after a last dropped on my head. (dont ask).

[petercoulson]

how did they know you were concussed?

[kobblers]

and did the last come off worse?

[Hugh-Candoit (ENG)]

Still got the dent in my head.

The accident happened at home, badly cut my hand but cant remember how, first aid kit was on its side on a high shelf in the garage, reached up to pull it down and there was a last on top, a pointed one ouch!!.

Daughter in law was at the front door at the time and heard the noise as everthing came crashing down, found me on the floor unconsious with the first aid kit in my hand so she bound the wound with sticking plaster on a roll and managed to get me into the house where I then collapsed again and was out for some considerable time and sufferered for a few days.Lesson learned. Dont put heavy items on high shelves.

If you have hair then the blood just matts the hair and congeals quickly but if you are bald then it just runs all over your face and makes it look like you have been scalped by the red indians