hibsjo(SCO) Posted December 21, 2005 Report Share Posted December 21, 2005 got a whitfield wylie 700 finisher and the bearings have gone in brush tumbler on the brown brush. How much to fix? this is pointed at sponsors. Link to comment Share on other sites More sharing options...
'Onest Andy Posted December 22, 2005 Report Share Posted December 22, 2005 In my experience bearings are all pretty standard items. In most large towns there is usually a place where bearings can be sourced. If you feel confident enough to dismantle the machine yourself. That's the route I would be looking to go down. I recently had to replace a wheel on my Hardo machine. The wheel alone was £175 I'd hate to think what the call out charge and time for repair would have cost. It took me 4 hours to change it. Link to comment Share on other sites More sharing options...
keithm Posted December 22, 2005 Report Share Posted December 22, 2005 Well if you call Standard we would be quite happy to quote a price for the Job Hibsjo. 01536-517070, press 2 for service, and speak to Nick Stewart our service manager Always happy to help. On the Hardo front query, I'm surprised that a busy quality shoe repairer has 4 hours spare to fit a contact wheel that our engineers would have fitted in 30 mins or less Keith Link to comment Share on other sites More sharing options...
Lee Posted December 22, 2005 Report Share Posted December 22, 2005 Never underestimate a shoe repairer, many have incredible engineering skills! I also changed a contact wheel a couple of years ago, and I don't remember it taking long at all! and I have also changed bearings in machines over the years! How ever these days (more established less worried about money etc.) I would more than likely pay for a call out. The time spent doing it your self if a problem did crop up could cost you a lot more time & money than the time spent earning the money to pay someone else to fix it! Depends a lot on the complexity of the job. Let us all know how you sorted the problem out hibsjo, and for reference how long it took & how much it cost you! Lee Link to comment Share on other sites More sharing options...
'Onest Andy Posted December 22, 2005 Report Share Posted December 22, 2005 Well if you call Standard we would be quite happy to quote a price for the Job Hibsjo. 01536-517070, press 2 for service, and speak to Nick Stewart our service manager Always happy to help. On the Hardo front query, I'm surprised that a busy quality shoe repairer has 4 hours spare to fit a contact wheel that our engineers would have fitted in 30 mins or less Keith Ahh well the wheel in question in y case was not the wheel at the front of the machine which we actully work on, but the wheel at the back which is driven by the motor. The motor is bolted so closely to another motor that on order to remove the damaged wheel the motor had to come out. Ok only 4 bolts holding the motor in place.... 2 at the front relitively easy. 2 at the back with the motor hard up against the back of the machine and totally inacessable.. the back of the machine was not removable to gain access so I had to dismantle most of the internal frameowrk which the motor was bolted to in order to slide the entire appartaus forward which allowed me access to the rear bolts.... next stage then rerqured a 3 leg puller to extract the wheel form the motor shaft... once that was done... It was simply a reverse procedure. Now I would naturally expect a traiined engineer who does this kind of thing all day long to be quicker that me. But under 30 mins that I would really love to see. Oh and please bare in mind while all this was going on I was serving customers and doing everything else I have to do to run the shop at the same time. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 15, 2006 Report Share Posted August 15, 2006 I've only called out an engineer once in 20 years, I've always done my own repairs & maintainance. And to be honest it was a waste of time and money, It was about 2 years ago, I was having trouble with my outsole stitcher (goodyear Standard) I've always fixed it myself, but this time I was really pigged off with it. A mate in the trade recomended this company (not standard) and said that they were going to his place the next day, and he'd ask him to call in. I reluctantly agreed, cus I don't like to be defeated. The guy called, and in a flash he'd stripped my stitcher down to the bones, without even checking anything, like, is it picking up the stitch, tention,needle alignment and all the other things that can go wrong. I was a little annoyed, the guy seemed to think I knew nowt and he could pull the wool over my eyes & baffle me with science. I've been in the trade nearly 30 years I knew before he came the damn thing needed alot of new parts and a few quid spending on it. I told him so.. He said "the trouble is the repair would outvalue the machine, It aint really worth it" Now that's bullshit as far as I'm concerned, but I'd already made my mind up that he was a bullshitter anyway,,, No confidence in him whatsoever.. Watching him, he did nothing but take bits off and put em back on again with a bit of oil. Nowt what I couldn't have done myself. He stitched round a bit of belly leather and thought he'd done the trick. He left, First pair of shoes, exactly the same. £200 quid for jack shit. Now if he'd charged me £600 and replaced a few parts leaving me with a healthy machine, I'm a happy man. By the way I've still got the machine, replaced a few parts myself, and it's running ok at the mo. This just an experience I encountered, and not a generalisation of all you guy's who do this type of work Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted August 16, 2006 Report Share Posted August 16, 2006 2 comments here folks. 1 On Lee's machine as on most others, why the hell dont the designers incorporate a removable panel at the back of this monsteroud Tin Box. To get access to one machine that I was extremely annoyed with, I got the angle grinder and cut a hole in it. Then got some alloy 2" stips from B&Q pop riveted aframe round the piece I cut out then secured it back in place with self tapping screws. Next time I wanted access it was just a matter of undoing a dozen screws and taking the panel off. 2. As with uk900, my pet saying for getting my blood to boil quicker than the kettle is to say " It is not worth spending the money on" (It also applies to repairers talking to customers about shoes) It is up to the owner of the product to make that decision not the salesman or engineer. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 16, 2006 Report Share Posted August 16, 2006 How much is a new machine? £5000? Of cause it's worth repairing, after all, it was working, and still is. He just didn't fancy it enough .... working for some one else syndrome. Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted August 17, 2006 Report Share Posted August 17, 2006 ~Methinks more a case of "I dont want to be bothered doing it" or~"Its going to take ages, I'll just tell him its not worth it to get out of it" Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 17, 2006 Report Share Posted August 17, 2006 Exactly... It's left a lasting impression on me.. You can't always have the cream work. Link to comment Share on other sites More sharing options...
petercoulson Posted August 17, 2006 Report Share Posted August 17, 2006 cant let this one go without comment, not knowing who you are uk900 but if i spent money on a car repair and it wasnt i would complain, did you complain to this company who are not standard? Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted August 17, 2006 Report Share Posted August 17, 2006 A mate in the trade recomended this company (not standard) and said that they were going to his place the next day, and he'd ask him to call in. I reluctantly agreed, cus I don't like to be defeated. He left, First pair of shoes, exactly the same. £200 quid for jack shit. : I think that this section of uk900 post may give you the answer, sounds like the engineer called without an official callout from the company. Was the cash paid to the Engineer or did uk900 get an invoice to pay the company? I wonder if all was above board on the engineers part (just a twist on the situation that may be wrong). We dont all complain Peter, some of us put it down to experience and learn from the situation. Sometimes complaining does no good at all. It may be OK for the company executives to know what's going on, but the teller of the tale may think he will be blacklisted by the engineer, or may not get the service that we expect when the engineer calls again with the knives drawn. Most Engineers from all service companies are good to get along with and are a credit to those companies but a few are rather bombastic know it alls (just like me ) all talk and not user friendly,that think we know nowt . I tell them to there face that they are talking crap, they dont like it and come up with all sorts of excused to justify bad advice and service. How to treat customers courtiously for is sadly lacking in the majority and that includes all companies. Lessons are there for all to learn from, some of the Engineers need a lesson in civility and we need a lesson on how to complain when things go wrong without getting ourselves ostracised. Link to comment Share on other sites More sharing options...
petercoulson Posted August 17, 2006 Report Share Posted August 17, 2006 perhaps but i like to be able to find a solution to a problem and i was once taught spend up to 2 hours on a problem, if it is not done then go away and sleep on it, this works. in the past i have made some great balls ups but i have no probs going back to try again so long as the customer puts up with having a return call. this way i have learnt more than any book can tell and it cuts service times down in the future. still learning though and you are right - in the past i have hated to complain because of the reasons you say but i now moan whenever i can, i think it is an age thing after passing the 40 mark...................................................................... Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted August 17, 2006 Report Share Posted August 17, 2006 Dead right there Peter about it being an age thing, perhaps we get more confident, or is it foolhardy as we get older. I will argue with someone now that I would never have dared to argue with years ago.(my wife) Link to comment Share on other sites More sharing options...
petercoulson Posted August 17, 2006 Report Share Posted August 17, 2006 argue with your wife? how old do you have to be to do that? if its 40 can i have her phone number and a topic to argue about Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 17, 2006 Report Share Posted August 17, 2006 A mate in the trade recomended this company (not standard) and said that they were going to his place the next day, and he'd ask him to call in. I reluctantly agreed, cus I don't like to be defeated. He left, First pair of shoes, exactly the same. £200 quid for jack shit. : I think that this section of uk900 post may give you the answer, sounds like the engineer called without an official callout from the company. Was the cash paid to the Engineer or did uk900 get an invoice to pay the company? I wonder if all was above board on the engineers part (just a twist on the situation that may be wrong). We dont all complain Peter, some of us put it down to experience and learn from the situation. Sometimes complaining does no good at all. It may be OK for the company executives to know what's going on, but the teller of the tale may think he will be blacklisted by the engineer, or may not get the service that we expect when the engineer calls again with the knives drawn. Most Engineers from all service companies are good to get along with and are a credit to those companies but a few are rather bombastic know it alls (just like me ) all talk and not user friendly,that think we know nowt . I tell them to there face that they are talking crap, they dont like it and come up with all sorts of excused to justify bad advice and service. How to treat customers courtiously for is sadly lacking in the majority and that includes all companies. Lessons are there for all to learn from, some of the Engineers need a lesson in civility and we need a lesson on how to complain when things go wrong without getting ourselves ostracised. That was a very well writen post from Hugh. It wasn't a cash job though, I was invoiced by the company. I think it was a bit longer than 2 years ago now I think about it, Peter, No I didn't complain because I didn't want the guy to come back, To me he had already set his stall out with his comments he made on the machine, As I said calling out engineers isn't something I do, because I am fairly competent with my machines, as I always want to know how it works. I was sort of looking forward to an engineer calling, and showing me how it's done... I was disapointed. He didn't tell me anything I didn't already know (the wear on the machine) I expected him to renovate it, not condemn it. All the parts should be able to be replaced at a cost, then the choice would be mine wether to go ahead or not. Link to comment Share on other sites More sharing options...
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