dhreilly Posted January 26, 2016 Report Share Posted January 26, 2016 I have a mastergrave universal with vistool software. yesterday when i switched it on it wouldnt do anything. checked all the cables and reinstalled drivers for com2 as it was saying it couldnt be opened. that is now opening but machine still not playing ball. anybody got any ideas. just whenever i got my first work for the machine too please help Link to comment Share on other sites More sharing options...
cobbler ont' green Posted January 26, 2016 Report Share Posted January 26, 2016 Try running it as administrator first time Link to comment Share on other sites More sharing options...
StevenB Posted January 26, 2016 Report Share Posted January 26, 2016 Call Mark, U-Marq tech support on 07748 645636, he'll talk you through it & sort it out. Link to comment Share on other sites More sharing options...
Vinny Posted January 28, 2016 Report Share Posted January 28, 2016 Could be the BIOS battery? And you may have one of those in your watch battery collection! Lee Link to comment Share on other sites More sharing options...
dhreilly Posted January 28, 2016 Author Report Share Posted January 28, 2016 unfortunately mark at umarq couldnt help. I dont know how to run m/c as administrator . do you mean the bios battery in the computer or is there a bios battery in the machine. I am running out of ideas. Does anybody know if there is a service engineer based in Northern Ireland. Link to comment Share on other sites More sharing options...
dhreilly Posted January 28, 2016 Author Report Share Posted January 28, 2016 where would I find drivers for my machine. I would like to try and make sure they are installed properly just to rule that out Link to comment Share on other sites More sharing options...
Michael Posted January 28, 2016 Report Share Posted January 28, 2016 To run as Administrator right click on the program icon on your desktop before you open it and go down to "run as administrator" Link to comment Share on other sites More sharing options...
dhreilly Posted January 28, 2016 Author Report Share Posted January 28, 2016 as in vistool program Link to comment Share on other sites More sharing options...
Gray Posted January 28, 2016 Report Share Posted January 28, 2016 Yes http://shoerepairer.info/topic/15837-the-vistool-owners-club/page-27 Link to comment Share on other sites More sharing options...
dhreilly Posted January 28, 2016 Author Report Share Posted January 28, 2016 dont know the password to run as administrator Link to comment Share on other sites More sharing options...
Michael Posted January 29, 2016 Report Share Posted January 29, 2016 My Vistool 8 doesn't ask for a password but could possibly be the password you log on to windows with so you have administrator access!! Link to comment Share on other sites More sharing options...
Gray Posted January 29, 2016 Report Share Posted January 29, 2016 What version of Vistool are you using? Vistool 6 may not require you to run as admin. I'll check my manual. Link to comment Share on other sites More sharing options...
Bobs Locks Posted February 2, 2016 Report Share Posted February 2, 2016 have you tried setting the device to work on com 3 rather than 2? Link to comment Share on other sites More sharing options...
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