Hunterick Posted December 11, 2008 Report Share Posted December 11, 2008 This is a great forum, well done. Just a thought on pricing. We carried out a survey of our customers and found 9% chose us on price which means 91% chose us for different reasons. Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted December 11, 2008 Report Share Posted December 11, 2008 Well they won't be choosing me on price, because I'm not cheap, so it must be the 100% quality service I offer. Link to comment Share on other sites More sharing options...
Lee Posted December 11, 2008 Report Share Posted December 11, 2008 welcome to the forum Hunterick have you seen our price survey freshly published this afternoon! Lee Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 11, 2008 Report Share Posted December 11, 2008 They come in mine cus I'm there............ Link to comment Share on other sites More sharing options...
Iain Posted December 11, 2008 Report Share Posted December 11, 2008 LOL@ Planet!! We have found that since increasing our prices, less and less people complain!! Our customers are quite loyal to us which is a rewarding part of running the business. Maybe we should carry out a survey. It would be educating to learn what drives them to shop with us. Maybe even learn a few things on the way. Welcome to the forum. Iain Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted December 11, 2008 Report Share Posted December 11, 2008 LOL@ Planet!! We have found that since increasing our prices, less and less people complain!! Our customers are quite loyal to us which is a rewarding part of running the business. Maybe we should carry out a survey. It would be educating to learn what drives them to shop with us. Maybe even learn a few things on the way. Welcome to the forum. Iain Bet you'll find its because customers like you, and your service. although the price does have some part to play, I think overall its a good service that is king. Link to comment Share on other sites More sharing options...
Hunterick Posted December 12, 2008 Author Report Share Posted December 12, 2008 My point is that people have many reasons why they go to a particular supplier and low down the list is price. As sales people, we can get obsessed with price and cut our own throats. I saw the survey, very interesting. I charge £4 for a 1a not putting it down to £3.90, can't be bothered. My philosophy is service with a smile and 100% accuracy. The smile bit is the most difficult. Link to comment Share on other sites More sharing options...
Lee Posted December 12, 2008 Report Share Posted December 12, 2008 My point is that people have many reasons why they go to a particular supplier and low down the list is price. I would actually dispute this, price is low down because your prices are pitched correctly for you market place. If your 1A suddenly became £40 ALL your customers would notice & price would become the number 1 consideration. Good service commands a good price, but price still has to be an overriding factor. Lee Link to comment Share on other sites More sharing options...
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