CotswoldEngraver Posted November 27, 2011 Report Share Posted November 27, 2011 Hi all. We have recently sent a couple of items to australia and now find ourselves in the position of the customer wanting a replacement for one. The customer purchased 2 presentation cups from us and opted for airmail after being given the option of Fedex for an express service (of course with tracking etc). It now transpires that one of the items is damaged upon arrival. The customer contacted us asking for a replacement, which of course we would be prepared to do under normal circumstances but we are not confident that another will get there undamaged. We have therefore offered a full refund. The customer still would like another sending, so I am wondering if we are obliged to send a replacement and if so can we say that if this also arrives damaged we cannot offer a replacement. We are worried that they will say this is damaged so want a refund after all costing us 2 cups + a refund! I am aware that the contract of delivery is between us and the Post Office and we will be claiming for the broken one with them. Link to comment Share on other sites More sharing options...
Lee Posted November 27, 2011 Report Share Posted November 27, 2011 i think for that one, I wouldn't have offered a refund but GIVEN a refund, some jobs just aren't worth the costs. Lee Link to comment Share on other sites More sharing options...
skippy Posted November 27, 2011 Report Share Posted November 27, 2011 I used to do engraving for international customers but was just too problematic, so pulled the plug not worth the trouble Link to comment Share on other sites More sharing options...
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