American Express

[Guest blank]

you guys wont believe this!

credit card teminals - we all take em, do well on em,

a year ago i changed bank account, advised barclays merchant - job done!

3 weeks ago had a letter from American Express merchant saying they couldn't credit my account, didn't realise they had different numbers.

they also were charging £25 administrative cahrges, the credit was £39-77 - so i immediatly telephoned them to advise new numbers.

problem started

 

they in there wisdom wanted my old bank acc number. i had to telephone my accounts dept in Munich Germany, got it tried to advise them again

 

problem -

after all the security questions - gave the new account details - they wanted the 16 numbers of the original transaction!

to which i was very poolite and in disbelief and disgust told them to american express it up there cards!!

i have now had to telephone barclays merchant services who cant beleive A,.Exp stance and how they can rip me off for the £25 - let alone asking me to tell them the 16 digit no off the original transaction!

 

crap service by American Express!

[Lee]

I too originally took Amex, but the transactions cost so much I didn't take them unless I really really have too. Things might be different recently but have a look at their charges, but more importantly how much you are charged for the terminal phone call. far to expensive!

 

Lee

[Guest blank]

yeah your right - we had a shop policy of not taking a.e.

but - there doing new versions of the cards, amex etc so one got thru!