Technical Tony Davenport Posted December 13, 2024 Author Report Share Posted December 13, 2024 On 12/12/2024 at 11:11 AM, The Worksop Heel Bar said: search results not showing anything. all pages seem blank Yesterday the site was under some maintenance and had a search outage for a couple of hours . Its all working , please feel free to view . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Link to comment Share on other sites More sharing options...
grahamparker Posted December 13, 2024 Report Share Posted December 13, 2024 Aldridges run their web updates out of working hours to avoid this issue. Link to comment Share on other sites More sharing options...
Technical Tony Davenport Posted December 13, 2024 Author Report Share Posted December 13, 2024 On 12/13/2024 at 3:42 PM, grahamparker said: Aldridges run their web updates out of working hours to avoid this issue. The suppliers of the new site had to run this in normal working hours sadly and it was unavoidable as the site ages this will generally not be an issue . Early days with the new site Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Growster 1 Link to comment Share on other sites More sharing options...
mrkeys Posted December 18, 2024 Report Share Posted December 18, 2024 Can you give IT a massive nudge please Tony, placed 2 orders 10th & 17th, no emails have come through with my VAT receipts attached Cheers Carl Link to comment Share on other sites More sharing options...
Technical Tony Davenport Posted December 18, 2024 Author Report Share Posted December 18, 2024 On 12/18/2024 at 9:49 AM, mrkeys said: Can you give IT a massive nudge please Tony, placed 2 orders 10th & 17th, no emails have come through with my VAT receipts attached Cheers Carl Hi Carl, the office has tried to call a couple of times to try and find out what the issue is , Are you able to call them directly , ask for Holly if she is free but anyone can help 01902 366448 I have also had a look at the account and can see the 2 invoices mentioned so will need to check whats happening for you . I personally have spoken to a few people in the past (Last year) and some email systems have been placing the invoices into the junk system , so sometimes its as simple as checking this . (Worth a quick look ) Still please call the office so we can 100% check we have your email etc. set up correctly too, thank you . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Link to comment Share on other sites More sharing options...
mrkeys Posted December 18, 2024 Report Share Posted December 18, 2024 3 hours ago, Technical Tony Davenport said: Hi Carl, the office has tried to call a couple of times to try and find out what the issue is , Are you able to call them directly , ask for Holly if she is free but anyone can help 01902 366448 I have also had a look at the account and can see the 2 invoices mentioned so will need to check whats happening for you . I personally have spoken to a few people in the past (Last year) and some email systems have been placing the invoices into the junk system , so sometimes its as simple as checking this . (Worth a quick look ) Still please call the office so we can 100% check we have your email etc. set up correctly too, thank you . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter They've sorted the problem by emailing my receipts. But the automated system did not email them, I can also view the invoice online just like you did but there was no vat number displayed so this would not cut it with HMRC for V.A.T. receipt purposes. Hopefully the system will be up and running next time I order. I do expect these problems with new websites it's inevitable. Thanks for your help again Link to comment Share on other sites More sharing options...
abababa Posted December 19, 2024 Report Share Posted December 19, 2024 Hi @Technical Tony Davenport any ideas? Account C04758. Was hoping to get this dispatched today. Link to comment Share on other sites More sharing options...
Michael Posted December 19, 2024 Report Share Posted December 19, 2024 Can invoices be emailed as attached PDF's? I've just moved over to Xero accounting and I want to upload and attach as many invoices as possible rather than having folders of paper ones. A lot more companies are doing this as standard now, saves me typing all the details in manually!! Link to comment Share on other sites More sharing options...
The Worksop Heel Bar Posted December 19, 2024 Report Share Posted December 19, 2024 3 hours ago, abababa said: Hi @Technical Tony Davenport any ideas? Account C04758. Was hoping to get this dispatched today. Had the same problem yesterday. Had to ring and order over the phone. Great phone service abababa 1 Link to comment Share on other sites More sharing options...
MartyCoggs Posted December 19, 2024 Report Share Posted December 19, 2024 Seems to be working now, I just placed an order after getting the same error message yesterday. Technical Tony Davenport and abababa 1 1 Link to comment Share on other sites More sharing options...
grahamparker Posted December 19, 2024 Report Share Posted December 19, 2024 3 hours ago, Michael said: Can invoices be emailed as attached PDF's? I've just moved over to Xero accounting and I want to upload and attach as many invoices as possible rather than having folders of paper ones. A lot more companies are doing this as standard now, saves me typing all the details in manually!! Always had mine in a pdf format for years. I have to scan others that don't like NW keys and then upload so much prefer them already done. HMRC do not want anthing on paper all digital and uploaded. Link to comment Share on other sites More sharing options...
Michael Posted December 19, 2024 Report Share Posted December 19, 2024 CB & CousinsUK always email PDF's over but DB don't. Will have to ring them and ask, photo and upload is a PITA and so untidy, much prefer an upload, keeps my OCD in check!! Link to comment Share on other sites More sharing options...
mrkeys Posted December 20, 2024 Report Share Posted December 20, 2024 20 hours ago, Michael said: CB & CousinsUK always email PDF's over but DB don't. Will have to ring them and ask, photo and upload is a PITA and so untidy, much prefer an upload, keeps my OCD in check!! This is not correct, for the last almost year they had emailed me in pdf format automatically after my order was dispatched when the old website was running. This will have to be something they address or many of us vat registered folk just wont bother with them as its not worth the hassle if HMRC come knocking Link to comment Share on other sites More sharing options...
Michael Posted December 20, 2024 Report Share Posted December 20, 2024 You had me doubting myself then but just double checked my emails going back months and have never had an invoice emailed as a PDF to me! Link to comment Share on other sites More sharing options...
mrkeys Posted December 20, 2024 Report Share Posted December 20, 2024 4 minutes ago, Michael said: You had me doubting myself then but just double checked my emails going back months and have never had an invoice emailed as a PDF to me! At the beginning of the year it always used to land in my spam folder mate. Then when i had moved several across to my inbox my email address started delivering them to my inbox. (Using Yahoo for this account) Probably not the same for everyone Technical Tony Davenport 1 Link to comment Share on other sites More sharing options...
grahamparker Posted December 20, 2024 Report Share Posted December 20, 2024 Just checked and my first Emailed invoice from Davenports is dated 12/08/2019 i have always recieved them in emails since that date. I seem to remember having to ask for this to be done when we fell under the Making Tax Digital umbrella. Technical Tony Davenport 1 Link to comment Share on other sites More sharing options...
Technical Tony Davenport Posted January 3 Author Report Share Posted January 3 On 12/18/2024 at 2:15 PM, mrkeys said: They've sorted the problem by emailing my receipts. But the automated system did not email them, I can also view the invoice online just like you did but there was no vat number displayed so this would not cut it with HMRC for V.A.T. receipt purposes. Hopefully the system will be up and running next time I order. I do expect these problems with new websites it's inevitable. Thanks for your help again I have passed this to IT to ask them to look at for you / us for the future , thank you . . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Link to comment Share on other sites More sharing options...
Technical Tony Davenport Posted January 3 Author Report Share Posted January 3 On 12/19/2024 at 5:52 AM, abababa said: Hi @Technical Tony Davenport any ideas? Account C04758. Was hoping to get this dispatched today. Hi Sorry i was away for the Xmas hols. did this sort itself out - if not let me knowe and I can ask IT to check for you . We had noticed some items with £0.00 price had popped onto the website (new bugs) and this would stop an order IT believe they have found all (most) of these, but if you do find any please can you report these to us so we can amend you can also delete the £0.00 items if this does happen and carry on ok . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Link to comment Share on other sites More sharing options...
pee Posted January 3 Report Share Posted January 3 4 hours ago, Technical Tony Davenport said: Hi Sorry i was away for the Xmas hols. did this sort itself out - if not let me knowe and I can ask IT to check for you . We had noticed some items with £0.00 price had popped onto the website (new bugs) and this would stop an order IT believe they have found all (most) of these, but if you do find any please can you report these to us so we can amend you can also delete the £0.00 items if this does happen and carry on ok . Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Was the website built in the UK and in-house? Link to comment Share on other sites More sharing options...
Technical Tony Davenport Posted January 9 Author Report Share Posted January 9 On 1/3/2025 at 6:03 PM, pee said: Was the website built in the UK and in-house? Sorry I do not know, The MD has worked direclty with the supllier in sorting the site to get it up and running Tony Wilkin // Autokeys Development Manager Tel: 07572 216446 Email: tony@davenport-burgess.com DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL t: 01902 366448 f: 01902 602472 e: sales@davenport-burgess.com w: www.davenport-burgess.com FOLLOW US ON SOCIAL MEDIA: Facebook | Twitter Link to comment Share on other sites More sharing options...
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