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5 hours ago, cobblers.keys said:

When I cut steel cylinder keys on the bravo professional the 1st cut from collar to tip seems to run ok BUT when I come back to run a 2nd backwards (tip to collar) it takes too much off AND cuts past the collar?? What is causing that to happen?? Thanks 

Cutter blade loose, vice loose, belt drive loose, could be many reasons but should be eady fix.

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On 10/6/2023 at 1:46 PM, cobblers.keys said:

When I cut steel cylinder keys on the bravo professional the 1st cut from collar to tip seems to run ok BUT when I come back to run a 2nd backwards (tip to collar) it takes too much off AND cuts past the collar?? What is causing that to happen?? Thanks 

There will be a build up of swarf (metal chippings) under the jaws, time to unwind the jaws fully to clean them with a brush, reassemble back together and then it will tighten much more securely 

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On 10/3/2023 at 9:33 AM, kobblers said:

I need the same for my Ninja Laser.

Tried Dav Burg but they werne't really much help.

Rick.

 Hi - Is it a general service you are after or is there a problem with your machine - Davenport are normally able to help just i know there is a delay on machine services / repairs at present which may have been the problem . 

We work alongside Keyline to help customers / so if there are issues with machines out of warranty I have also made up a report to Keyline guide who try and work out any issues ...   Try and solve them with you directly .....  and if unable to sort then help advise whats need to do next  ... 

I will try and add this guide below if thats of help for yourself our anyone with a Keyline machine issue, 

 

Tony Wilkin //  Autokeys Development Manager 

Tel:  07572 216446   Email: tony@davenport-burgess.com  

         

 

DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL

t:   01902 366448                                f:   01902 602472          

e:  sales@davenport-burgess.com    w:  www.davenport-burgess.com           

FOLLOW US ON SOCIAL MEDIA:             Facebook | Twitter   

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Keyline Aftersales / Customer support - Help / Guide       --        Please also see the PDF if easier to view . . 

 

 

Please use this guide to help send a Report directly to Keyline, They will email you directly back after looking at your request.  

Please 1st login (Or register and then login (https://keyline.it/en/user-auth/login

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How to save  your Log file from the machine (Onto your PC)

 

Special Notes

USB Stick Must be 4GB or LESS

USB Must be formatted to FAT32

 

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Machine will Save Log File to the USB Stick .

 

Take USB out of Machine and plug into your PC

Drag the Logs into the Folder on your PC and save .

 

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Idea of links / Files to save on PC

 

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** We Transfer Help below **   (https://wetransfer.com/ )

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Save items on your PC in a New folder (I find this best way) ..

 

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https://we.tl/t-yuB1M5zZfo    ß    à    (Example Code)

 

Add this “ YOUR Personal Link “” in the body of the text on the Keyline support request (As copy below example)

 

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Tony Wilkin //  Autokeys Development Manager 

Tel:  07572 216446   Email: tony@davenport-burgess.com  

         

 

DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL

t:   01902 366448                                f:   01902 602472          

e:  sales@davenport-burgess.com    w:  www.davenport-burgess.com           

FOLLOW US ON SOCIAL MEDIA:             Facebook | Twitter   

 

 

 

 

 

 

 

Keyline Aftersales How to guide.pdf

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Thanks, but I've already been through all of that with Keyline, themselves, and nothing they suggested worked, after literally hours of trying.

I've never been able to register or update my machine, and the amount of issues I have with it not cutting keys or miscutting keys is crazy.

E.G.: It told me that I have to hold Silca LF45r in the A jaw, and wouldn't let me choose the C jaw, as I was concerned that the lip was too flimsy on the blank to hold in when cutting deep cuts. My concern was correct as the key I first tried shot out of the jaw, even though I'd clamped it well enough, and broke some teeth off my cutter, which meant I had to spend a small fortune on a new cutter. I now have to cut LF45r keys by cutting all of the number 3 depths as number 2 depths, first, and then recutting them as 3s. This is a pain in the backside when I'm busy or have a few to cut.

This is just one of a few issues.

Add to that, the totally rubbish hinge connection part, which activates the safety micro-switches, which fractured on one side, and then the other after about 2 months of use. Luckliy, I managed to repair it with duct tape, glue and some thicker acrylic pieces, as I wasn't about to fork out for another shield, knowing it would probably do the same. Someone else on here made reference to this issue in another post: "The machine is in excellent condition  with no cracks in the screen around the 2 side attachment points ( common fault )" This needs sorting for the price of the machines, and subsequent replacement shields.

I would've taken it to Phil at Keyline in Trafford Park, to get it all sorted, but it seems Keyline isn't there, anymore, as sending it away for more than a few days would cost me a lot in lost revenue.

Rick.

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I know this is not the answers to all - but idea to look at .

Reference the LF45R, ideas to look at , you can slow the cutting down also make sure the correct material is chosen , may users leave this on default  

image.pngimage.pngimage.pngimage.pngimage.png

see below you should be able to also change the jaw side to hold the key - but some of the choices may be no good ( be aware ) 

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The Screens - I do see these damaged as mentioned, Keyline always recommend to use both hands opening and closing and using the side dimples at the front to move these shields - I've done the wrong thing many times in haste and used one hand / side and lowered the screens to fast, i think the ninja total machines have had dampers fitted so if the screen gets dropped then this helps stop the cracking  . 

 

Sadly as the post  header we can only accept the machine sent in to us (No on site visits) for help  ... but we can always try and help over the phone - 

Images / Videos / Whats app - etc ..... 

 

Tony Wilkin //  Autokeys Development Manager 

Tel:  07572 216446   Email: tony@davenport-burgess.com  

         

 

DAVENPORT BURGESS, 47 Wednesfield Road, Willenhall, West Midlands, WV13 1AL

t:   01902 366448                                f:   01902 602472          

e:  sales@davenport-burgess.com    w:  www.davenport-burgess.com           

FOLLOW US ON SOCIAL MEDIA:             Facebook | Twitter   

 

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