IDIOTS

[Gray]

I'm 70 next month, don't need to work really seen it all. when someone comes in with a trophy they have had for a whole year and want it engraving the same day and I say no. Makes my day. Am I getting to grumpy in my old age?

[grahamparker]

What do you mean getting ?.

[Flash]

7 hours ago, Gray said:

I'm 70 next month, don't need to work really seen it all. when someone comes in with a trophy they have had for a whole year and want it engraving the same day and I say no. Makes my day. Am I getting to grumpy in my old age?

Yes!!!!! it reflects badly on the trade as a whole, a trade you have made a living from for many years. Why should a customer be messed about over a simple five minute job?

[Billy366]

Happens all the time, What won't happen again is a college I supply to seem to think it's OK I wait 9 weeks to be paid, if its £1 or £1000 I expect to be paid promptly, My Accounts are always paid promptly, So when they place the next order, I will inform them it's ready & it doesn't leave my shop until its paid for 

[Bronco78th]

4 hours ago, Flash said:

Yes!!!!! it reflects badly on the trade as a whole, a trade you have made a living from for many years. Why should a customer be messed about over a simple five minute job?

To be fair it depends what they want doing. Unless you did the previous work and have the template files, so you already know the font, sizes, spacing etc adding a date/name to a trophy you haven't done before can be a bugger and certainly not a 5 minute job...same if its a trophy you don't stock or are not familiar with, no room for error, I might have turned it down as well depending what I'm up to on that particular day.......of course they can a make it worth my while by paying through the nose

If they want a stock plaque to add to a trophy......thats different...and a 5 minute job.

 

3 hours ago, Billy366 said:

Happens all the time, What won't happen again is a college I supply to seem to think it's OK I wait 9 weeks to be paid, if its £1 or £1000 I expect to be paid promptly, My Accounts are always paid promptly, So when they place the next order, I will inform them it's ready & it doesn't leave my shop until its paid for 

THIS!!!....pisses me right off. Ironically, I find the bigger the company is, generally the worse they are at paying. Recently had a company who up until taht point had been ok at paying, within a month at least, suddenly I did quite a big job for them and they took over 4 months to pay...Their admin lass who I spoke to most Fridays chasing payment, we got quite well acquainted. Not heard from them since....not surprisingly.

I still do engraving for someone who will pay when he wants to pay and not before. I have no idea why he thinks this attitude is ok, he got the service he is happy with the job, so just freaking well pay. I know for a fact he has the money, he just doesn't see the need to pay on time. He has fallen out with several suppliers due to this and will pay eventually but only when they send a letter threatening to close the account etc
(he's my old boss, so we have a unique relationship...if he was someone off the street id drop him in a second!) 

[grahamparker]

I am generally owed between 5-15 thousand for account customers each month. Most pay 28 days after invoice. Some are end of the following month. If they go past that point 3 times I remove credit. Still a pain chasing though. My biggest customers NHS and oil refineries are all 28 days. Cash flow can kill small businesses if your not careful.

[hibsjo(SCO)]

Gray just do the job!

i dont get why someone would have a trophy in the hose for a year and not have their name on it, why else would you look at it?

i charge extra for same day jobs on annual stuff!

carry on!

[abababa]

On 7/21/2023 at 6:32 PM, Flash said:

Yes!!!!! it reflects badly on the trade as a whole, a trade you have made a living from for many years. Why should a customer be messed about over a simple five minute job?

I don't agree.  We are not fast food outlets. If the person is a sole trader it is impossible to deal with these requests efficiently. 

Owners and managers are entitled to have their own turn around times without compromising service or reputation.  

[Flash]

3 hours ago, abababa said:

I don't agree.  We are not fast food outlets. If the person is a sole trader it is impossible to deal with these requests efficiently. 

Owners and managers are entitled to have their own turn around times without compromising service or reputation.  

It's not that the request was impossible to deal with, it was the way the customers requested it that wound him up, it should not have.

[hakeemz]

if i refused all last minute annuals, i would probably do 1 in 10 jobs, i simply charge extra and do the job