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Automatic chrono hand resetting


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Hi all, does anybody know how to reset the hands on a mechanical chronograph? A customer has brought in a Hublot Big Bang but the main second hand will not reset to zero, it goes to 2 seconds past. Pulling out the crown and using the pushers, like you would on a quartz chrono doesn't work. Found some online advice which suggested holding in the pushers and turning the crown but this doesn't work either. Don't fancy risking damaging it by taking out the movement and removing the second hand! Thanks!

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No offence but if the watch is genuine why would they not be using a hublot service centre ?. If the watch is genuine this could be a very costly repair. Once you have taken the back off you have opened yourself up to any form of claim even if the watch would not set itself before you even touched itp. We do not touch any watch over £1000 in value.

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11 hours ago, rubinshazi said:

Just remove the hand and set it to where u want to. Same as in any other watch.

Have you actually looked how much a genuine Hublot big bang costs  ?.

Upto £78k would you really remove the hands and move ? on a £78.000 watch ?.

Of course this all depends on the actual watch being genuine and not a fake.

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  • 2 weeks later...
On 3/9/2022 at 8:33 AM, grahamparker said:

Have you actually looked how much a genuine Hublot big bang costs  ?.

Upto £78k would you really remove the hands and move ? on a £78.000 watch ?.

Of course this all depends on the actual watch being genuine and not a fake.

Taking hands off a movement its the same principal with every watch. Weather u start sweating based on the price if it thats up to you. All the antique ones dropped in for repairs, i ask customers to not tell me the price as i want to look at them just as a mechanism that tells the time.

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5 stars on Google, thank you very much.  Not worried about my capabilities, over such a minor job. I think you are crazy to even  attempt to think of doing a  substandard part job on such a high value item without finding out the true cause of the fault. 

You should always be aware of how much liability you are exposed to with a job, that has nothing to do with skill, it is just common sense. 

    You do what you do, and I'll do what I do. 

Thank you much. 

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