Sarah Wise Posted January 11, 2022 Report Share Posted January 11, 2022 Hi All, I raised a support ticket here on the Forum on October 20th and again on Octber 29th, but not heard anything back as of yet. At that time, my entire "inbox & sent" disappeared. I am currently receiving new emails, but would still love to be able to access past emails and replies ... Does anyone know if Support can help with this sort of thing, or has anyone else had this happen and been able to fix it? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
kobblers Posted January 11, 2022 Report Share Posted January 11, 2022 @abababa @CitySafe Rick. Quote Link to comment Share on other sites More sharing options...
abababa Posted January 11, 2022 Report Share Posted January 11, 2022 I only have access to limited admin features on here, but from running other websites I would image it would be pretty difficult to find and restore the backup data required to repopulate older messages for a user. Maybe @CitySafe can confirm, but I don't think this will be an easy task. Quote Link to comment Share on other sites More sharing options...
CitySafe Posted January 12, 2022 Report Share Posted January 12, 2022 Hi @Sarah Wise, I've contacted our support team and our web developer regarding your issue. Hopefully we can fix this issue for you. I'll keep your updated. Kind Regards, CitySafe keithm 1 Quote Link to comment Share on other sites More sharing options...
Sarah Wise Posted January 12, 2022 Author Report Share Posted January 12, 2022 46 minutes ago, CitySafe said: Hi @Sarah Wise, I've contacted our support team and our web developer regarding your issue. Hopefully we can fix this issue for you. I'll keep your updated. Kind Regards, CitySafe That's great, thank you very much for your help. Quote Link to comment Share on other sites More sharing options...
Sarah Wise Posted January 12, 2022 Author Report Share Posted January 12, 2022 17 hours ago, abababa said: I only have access to limited admin features on here, but from running other websites I would image it would be pretty difficult to find and restore the backup data required to repopulate older messages for a user. Maybe @CitySafe can confirm, but I don't think this will be an easy task. Many thanks for your reply, much appreciated. Quote Link to comment Share on other sites More sharing options...
Sarah Wise Posted January 12, 2022 Author Report Share Posted January 12, 2022 20 hours ago, kobblers said: @abababa @CitySafe Rick. Thank you Rick Quote Link to comment Share on other sites More sharing options...
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