Ian platt Posted August 18, 2020 Report Share Posted August 18, 2020 Bought from Hickleys when they first came out had some issues with it early on sent it back to Hickleys within a couple of months At one point we were told we could have our money back less the token offer when first purchased since then has been back to Hickleys because the screen Will not come on told ours had been received and was working fine told it had been turned on every morning and was fine it was sent back to me and when I tried it it still would not turn on given a loan machine again sent it back told it was being sent to advanced diagnostics for repair called an told it was back fixed but I must give back loan machine to delivery driver machine arrived guess what still won’t turn on my machine is out of the twelve month warranty but problems started within the first couple of months I asked for replacement as mine was obviously faulty but told no I won’t be getting one what your thoughts ? Having invested in both Hickleys and advanced diagnostics over the year spent thousands on equipment and staff training I can’t say how disappointed I am in the service I have received and how let down by the product especially when there’s been no issues with the loan machines or the times we’ve had to borrow other machines from friends when ours has let us down Video shows my machine on left IMG_3605.MOV Link to comment Share on other sites More sharing options...
Flash Posted August 18, 2020 Report Share Posted August 18, 2020 Can't understand why it works for them but not for you!!!!!!! Something not right. Link to comment Share on other sites More sharing options...
Ian platt Posted August 18, 2020 Author Report Share Posted August 18, 2020 Me neither I’ve video both times I got it back not working had no evidence of it working when it’s been away Link to comment Share on other sites More sharing options...
Ian platt Posted August 18, 2020 Author Report Share Posted August 18, 2020 Machine powers up ie green light comes on but no display to switch off you have to guess where to switch off on screen touch screen worms but no display ! IMG_3607.MOV Link to comment Share on other sites More sharing options...
exp121260 Posted August 18, 2020 Report Share Posted August 18, 2020 I do not really get it what kind of customer service is this ! How much does it cost AD to produces the hardware of a unit ? Why they just do not replace a faulty unit rather than messing around with repair? The AD machines are all about software rather than hardware, they should respect customers spending £££££ with them , but it seems they are not bothered. Feel sorry for what happen to Ian and its totally unacceptable .. Ian platt and gavin 2 Link to comment Share on other sites More sharing options...
k4mrc Posted August 19, 2020 Report Share Posted August 19, 2020 I'm more than surprised - they have been brilliant for us, and have sent stuff back etc. Link to comment Share on other sites More sharing options...
Ian platt Posted August 19, 2020 Author Report Share Posted August 19, 2020 Me to like I say spent a lot of money with them, but what can I say keep sending it back and it keeps coming back not working, AD dealing with it direct now can only hope that we get it sorted out Link to comment Share on other sites More sharing options...
Ian platt Posted August 26, 2020 Author Report Share Posted August 26, 2020 So my machine has been back to advanced diagnostics . I receive a call today from dan Hickleys to say that my machine has been checked and all components are working and they had used on several vehicles they could not find a problem I ask has he seen the machine working with the screen working he said no I ask for some video evidence of my machine with the screen working he said shouldn’t be a problem and took my mobile no to send the footage I await the footage here’s my footage of the machine as It was when sent back IMG_3607.MOV Link to comment Share on other sites More sharing options...
abababa Posted August 26, 2020 Report Share Posted August 26, 2020 Embedded this for you: Link to comment Share on other sites More sharing options...
Ian platt Posted August 26, 2020 Author Report Share Posted August 26, 2020 Thanks! Link to comment Share on other sites More sharing options...
Ian platt Posted September 11, 2020 Author Report Share Posted September 11, 2020 So got my smart pro back from Hickleys it’s been back to advanced diagnostics I’ve had it all week and t has been working ok had loan machine from Hickleys so not lost any work happy days exp121260 and k4mrc 2 Link to comment Share on other sites More sharing options...
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