simong Posted August 6, 2020 Report Share Posted August 6, 2020 i have had the worst ever service in this business ever I ordered my triaxe pro from them went to pick it up from London Cutters and tracer missing rang them nothing done keep it up linzi you are a star in customer services no response at all overpaid the bill my mistake by £4k which was the deposit asked for a price on software and jigs never ever got ,asked for my 4k back not even seen director has to sign that was 2 weeks ago .worst service i have ever seen Quote Link to comment Share on other sites More sharing options...
k4mrc Posted August 6, 2020 Report Share Posted August 6, 2020 1 hour ago, simong said: i have had the worst ever service in this business ever I ordered my triaxe pro from them went to pick it up from London Cutters and tracer missing rang them nothing done keep it up linzi you are a star in customer services no response at all overpaid the bill my mistake by £4k which was the deposit asked for a price on software and jigs never ever got ,asked for my 4k back not even seen director has to sign that was 2 weeks ago .worst service i have ever seen I usually find them good to deal with? i am getting quotes for this very machine so will read carefully Quote Link to comment Share on other sites More sharing options...
grahamparker Posted August 6, 2020 Report Share Posted August 6, 2020 4 minutes ago, k4mrc said: I usually find them good to deal with? i am getting quotes for this very machine so will read carefully Mine turned up from Aldridges delivered on a pallet everything as it should be all cutters,tracers manual present as i would expect. Great service as always. Quote Link to comment Share on other sites More sharing options...
kobblers Posted August 6, 2020 Report Share Posted August 6, 2020 1 hour ago, simong said: i have had the worst ever service in this business ever I ordered my triaxe pro from them went to pick it up from London Cutters and tracer missing rang them nothing done keep it up linzi you are a star in customer services no response at all overpaid the bill my mistake by £4k which was the deposit asked for a price on software and jigs never ever got ,asked for my 4k back not even seen director has to sign that was 2 weeks ago .worst service i have ever seen Have you contacted Chris Wilson to let him know, personally? Rick. Quote Link to comment Share on other sites More sharing options...
simong Posted August 6, 2020 Author Report Share Posted August 6, 2020 no moved to aldridges like Graham said they no what they are doing Quote Link to comment Share on other sites More sharing options...
k4mrc Posted August 6, 2020 Report Share Posted August 6, 2020 Here's a question,what is supposed to come with the machine? And what extra jigs etc do you need if poss Quote Link to comment Share on other sites More sharing options...
grahamparker Posted August 6, 2020 Report Share Posted August 6, 2020 W146,W500,W101 cutters come with it as well as the new R29 Jaw which takes the slide in inserts and has the engaving jaw attached it just slides over. Tip stops and calibration tools also included as well as manuals. Extra Jaws/Inserts depends on what you want to cut. I have the R4 tilting for magnum/yale, R5 - HU66, R9 - Radial pin, R160 -HU101, R162 -BMW/Rover, R240 - Cisa Astral/Abus. On top of that there are multiple cutters required i currently have 23. k4mrc 1 Quote Link to comment Share on other sites More sharing options...
k4mrc Posted August 6, 2020 Report Share Posted August 6, 2020 4 minutes ago, grahamparker said: W146,W500,W101 cutters come with it as well as the new R29 Jaw which takes the slide in inserts and has the engaving jaw attached it just slides over. Tip stops and calibration tools also included as well as manuals. Extra Jaws/Inserts depends on what you want to cut. I have the R4 tilting for magnum/yale, R5 - HU66, R9 - Radial pin, R160 -HU101, R162 -BMW/Rover, R240 - Cisa Astral/Abus. On top of that there are multiple cutters required i currently have 23. I would not require the engraving bits. so have been told this will be taken off (unless you Graham suggest a real good reason to keep it?) what i am doing is making a list of the types of keys that I need it for - going to sell my silca futura and unocode 299 - to help fund Quote Link to comment Share on other sites More sharing options...
grahamparker Posted August 6, 2020 Report Share Posted August 6, 2020 You wil notice the speed difference it is a fantastic machine and worth every penny so far. k4mrc 1 Quote Link to comment Share on other sites More sharing options...
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