stevecoco Posted February 21, 2020 Report Share Posted February 21, 2020 Started Back to work after my battle with the big C, tried to engrave a glass on the rotary attachment on my LS100, does not rotate, but does really well cutting a glass in half. Any fixes out there or is it time to send back to Gravograph for an overhaul. Do Gravo have a price list for works needed? Steve T. Quote Link to comment Share on other sites More sharing options...
beware Posted February 21, 2020 Report Share Posted February 21, 2020 Hi Steve, If it doesn't rotate it's one or more of the below.. Cable Motor Board inside machine. Because the board maybe faulty we'd need to see the whole machine. Callout and labour charges plus parts would probably put your repair cost to between 400 and 800 quid. (yes, I work for GV, but estimated pricing should not be read as anything offical. I am not a hardware engineer) Quote Link to comment Share on other sites More sharing options...
stevecoco Posted February 21, 2020 Author Report Share Posted February 21, 2020 Think I will need the whole package, my machine has been a workhorse but now it needs some care like I have just had. Problem is my location in the far north of Scotland, if I was to take it to your repair centre wpuld that be easier Quote Link to comment Share on other sites More sharing options...
JamesST Posted February 22, 2020 Report Share Posted February 22, 2020 Hi Steve, Hope the battle was a success for you. Could try Marino who is freelance support for Gravograph machines and always resonable. Although a trip up to the far north might be pricey! Quote Link to comment Share on other sites More sharing options...
beware Posted February 23, 2020 Report Share Posted February 23, 2020 We have an Engineer based in Paisley, but I'm aware that may still be a long way. Quote Link to comment Share on other sites More sharing options...
stevecoco Posted February 24, 2020 Author Report Share Posted February 24, 2020 Paisley is ok only about 250 miles from me, would he do a site visit or would that mean a roadtrip for me. Up for either. Quote Link to comment Share on other sites More sharing options...
beware Posted February 24, 2020 Report Share Posted February 24, 2020 Hi Steve Best to discuss with our Admin team. 01926884433 option 3. I'll let them know to expect your call. Thanks Ben Quote Link to comment Share on other sites More sharing options...
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