NYKeys Posted January 8, 2020 Report Share Posted January 8, 2020 Anyone else having trouble (for weeks) with the SKS website search? They MUST be losing sales from it. Apparently they're unaware how to fix the problem. Link to comment Share on other sites More sharing options...
hakeemz Posted January 8, 2020 Report Share Posted January 8, 2020 yes, if you go to quick order or quick shop , search function works fine but other then that whole website has been unusable since early december.. Link to comment Share on other sites More sharing options...
hakeemz Posted January 8, 2020 Report Share Posted January 8, 2020 tried ordering keys yesterday but the final step takes you to your account details page, eventually gave up and said sod it, i am not ordering if they cant be bothered to fix their website Link to comment Share on other sites More sharing options...
grahamparker Posted January 8, 2020 Report Share Posted January 8, 2020 8 minutes ago, hakeemz said: tried ordering keys yesterday but the final step takes you to your account details page, eventually gave up and said sod it, i am not ordering if they cant be bothered to fix their website Use your rep, mine (Steve Hick) is brilliant. Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted January 8, 2020 Report Share Posted January 8, 2020 Again Graham Scotland second class citizens we dont have a rep anymore ! carry on! OS Keys, Technical Tony Davenport, hakeemz and 2 others 5 Link to comment Share on other sites More sharing options...
Michael Posted January 8, 2020 Report Share Posted January 8, 2020 I can't even get on the website!! Never had a rep either, in fact, don't get reps from any company at all, haven't done for a few years. To be honest though, I prefer ordering online then just ring up when I have a problem. Technical Tony Davenport 1 Link to comment Share on other sites More sharing options...
grahamparker Posted January 8, 2020 Report Share Posted January 8, 2020 42 minutes ago, Michael said: I can't even get on the website!! Never had a rep either, in fact, don't get reps from any company at all, haven't done for a few years. To be honest though, I prefer ordering online then just ring up when I have a problem. Amazes me. I do not need to actually see any reps but i get Abus, Aldridges, SKS, Brisant, Phoenix safes, CK tools, Borg, Codelock,Burg that all call in regular as well as other that call maybe once a year. Link to comment Share on other sites More sharing options...
Michael Posted January 8, 2020 Report Share Posted January 8, 2020 I took over this business in 1993 and had worked here while at school for 5 years previous to that and only ever remember 2 reps coming, Charles Birch and Marshall Coppin. The last few years I've only ever seen Dave Lake (Muddy) from Charles Birch, but haven't seen him for probably a year or 2 now!! May have had an introductory visit from the odd rep from different companies over the years, but no regular visits. Link to comment Share on other sites More sharing options...
OS Keys Posted January 8, 2020 Report Share Posted January 8, 2020 We have had to resort to phoning them up recently, apparently they have also changed the coding names of most of their keys. if you do a google search on the blank or item and put at end you can find it that way and add to your basket. that becomes a pain in the arse when you have lots to order though. Technical Tony Davenport 1 Link to comment Share on other sites More sharing options...
OS Keys Posted January 8, 2020 Report Share Posted January 8, 2020 2 hours ago, hibsjo(SCO) said: Again Graham Scotland second class citizens we dont have a rep anymore ! carry on! We have someone that pops their head in every 2 years down in the borders but trying to reach them for anything is a nightmare. Link to comment Share on other sites More sharing options...
x minit uk Posted January 8, 2020 Report Share Posted January 8, 2020 My rep popped to his car 18 months ago and I haven’t seen him since.! Technical Tony Davenport and Mike at Vauxhall 2 Link to comment Share on other sites More sharing options...
wellsy9 Posted January 8, 2020 Report Share Posted January 8, 2020 I gave up trying to order from SKS on Monday. Search wasn't working as said above. Ended up ordering from Birch. Link to comment Share on other sites More sharing options...
Dave the locksmith Posted January 9, 2020 Report Share Posted January 9, 2020 They have also changed the pricing structure all prices are now net only, I used to get discount off the nett prices but that disappeared and no one bother to tell me, not happy. Link to comment Share on other sites More sharing options...
nathandealey Posted January 9, 2020 Report Share Posted January 9, 2020 SKS JMA UK Limited Statement We understand the frustrations that our customers are currently having with our website and the search facility. We are working tirelessly with all parties involved and now know that the issue is related to our software providers, recent upgrades and compatibility issues. As we now understand the issues, we also understand what is required to fix the problem. So we can assure all of our customers that the matter is being dealt with and the problem will be resolved as soon as possible. We would like to thank our customers for their patience and understanding at this time. Link to comment Share on other sites More sharing options...
x minit uk Posted January 10, 2020 Report Share Posted January 10, 2020 14 hours ago, nathandealey said: SKS JMA UK Limited Statement We understand the frustrations that our customers are currently having with our website and the search facility. We are working tirelessly with all parties involved and now know that the issue is related to our software providers, recent upgrades and compatibility issues. As we now understand the issues, we also understand what is required to fix the problem. So we can assure all of our customers that the matter is being dealt with and the problem will be resolved as soon as possible. We would like to thank our customers for their patience and understanding at this time. Same programer as the multi code machine . Technical Tony Davenport 1 Link to comment Share on other sites More sharing options...
Dave the locksmith Posted January 10, 2020 Report Share Posted January 10, 2020 Same people apparently did the Aldridge site. Link to comment Share on other sites More sharing options...
grahamparker Posted January 10, 2020 Report Share Posted January 10, 2020 3 minutes ago, Dave the locksmith said: Same people apparently did the Aldridge site. I was the very first beta tester of the Aldridge website for months before it first went live and any bugs that i found where sorted promptly and efficiently so why cannot SKS do this. I have also made many suggestions that are now implemented on the Aldridge website. The search engine was very poor to start with but massive improvements have been made with this. Link to comment Share on other sites More sharing options...
NYKeys Posted January 14, 2020 Author Report Share Posted January 14, 2020 Nathan - thanks for your reply - but what about the other complaints about pricing raised in this thread? I am surprised there's been no email communication (that I've seen at least) from SKS about this matter and also no banner display prominently across all pages on the website advising customers you're aware of the problem and are (slowly, very slowly) fixing it. EDIT: Just noticed on the SKS homepage if you try to click the banner relating to the Ring Floodlight it doesn't work. What's going on, guys?! Your website is so important and you guys used to be ahead of the game, not lagging behind? Link to comment Share on other sites More sharing options...
nathandealey Posted January 14, 2020 Report Share Posted January 14, 2020 The search function should be working correctly now. With regards to prices, we have had a slight increase on many on the locking and hardware products to coincide with our new catalogue but we hadn't had a price increase since March 2018 prior to that. In terms of the keys, we have removed the price break at 10+ on a lot of the popular cylinder keys but the key prices have actually gone down. grahamparker 1 Link to comment Share on other sites More sharing options...
Dave the locksmith Posted January 16, 2020 Report Share Posted January 16, 2020 On 1/14/2020 at 4:19 PM, nathandealey said: The search function should be working correctly now. With regards to prices, we have had a slight increase on many on the locking and hardware products to coincide with our new catalogue but we hadn't had a price increase since March 2018 prior to that. In terms of the keys, we have removed the price break at 10+ on a lot of the popular cylinder keys but the key prices have actually gone down. But some of us had all our key prices discounted over and above your net prices. ie a 15p net key cost us 12p with discount. The discount disappeared without notice from anyone at SKS Link to comment Share on other sites More sharing options...
ponsaloti Posted January 16, 2020 Report Share Posted January 16, 2020 4 hours ago, Dave the locksmith said: But some of us had all our key prices discounted over and above your net prices. ie a 15p net key cost us 12p with discount. The discount disappeared without notice from anyone at SKS Ditto Link to comment Share on other sites More sharing options...
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