simong Posted December 4, 2019 Report Share Posted December 4, 2019 ok ordered 60 trophies they sent the wrong ones no problem phone then up dpd drops off the next 60 and picks up the wrong 60 customer then decides wants the bigger ones so they go back and they then send 120 of correct ones they decide I should pay 100 pounds restocking fee I think new man Chris is not being clever , Simon Gillespie kobblers 1 Link to comment Share on other sites More sharing options...
kobblers Posted December 5, 2019 Report Share Posted December 5, 2019 Cheeky gits! I assume the restocking charge is for the time it takes to pay an employee to sort the stock? Easy solution: send them a bill for the time you spent having to deal with their initial error. Rick. kirkybob 1 Link to comment Share on other sites More sharing options...
petercoulson Posted December 5, 2019 Report Share Posted December 5, 2019 9 hours ago, kobblers said: Cheeky gits! I assume the restocking charge is for the time it takes to pay an employee to sort the stock? Easy solution: send them a bill for the time you spent having to deal with their initial error. Rick. Needs to be in your trading terms and conditions to stick Link to comment Share on other sites More sharing options...
crystal-engravers Posted December 12, 2019 Report Share Posted December 12, 2019 I had a similar concern with another supplier when I had to return items that I had double ordered - my mistake NOT theirs. As it turned out I need not have worried. They were happy to take back the goods (at my expense of course which is fair enough) and the credit note came through in quick order. Their attitude was along the lines of mistakes sometimes happen. Needless to say they are towards the top of my 'suppliers to keep' list!! Does seem a tad shortsighted of Glenway. David Link to comment Share on other sites More sharing options...
x minit uk Posted December 13, 2019 Report Share Posted December 13, 2019 I got charged a 20% re stock charge by Trend, I won’t be using them again. Link to comment Share on other sites More sharing options...
grahamparker Posted December 13, 2019 Report Share Posted December 13, 2019 1 hour ago, x minit uk said: I got charged a 20% re stock charge by Trend, I won’t be using them again. I think most wholesalers will quote between 10-20% re stocking fee. Link to comment Share on other sites More sharing options...
hakeemz Posted December 13, 2019 Report Share Posted December 13, 2019 i ordered 10 trophies from trend, received 4 in total and they were'nt the ones i ordered, to top it all they sent me the invoice for the 10 trophies, when they sent the correct ones and uplifted the wrong ones they invoiced me again for the 10 and cleverly issued credit for the 4 wrong ones they had sent me ( remember i eas invoiced for 10 not 4), they then started chasing me for the invoice that was never delivered (4 instead of 10) it took me 4 months of emails and phone calls and umpteen messages to get rid of stupid demand notices.. not impressed to say the least.. kobblers 1 Link to comment Share on other sites More sharing options...
crystal-engravers Posted December 13, 2019 Report Share Posted December 13, 2019 I suppose, for the record, I should mention that it was Trophy Distributors who looked after my returns so obligingly. Came aboard with them a few years ago at a Trophex show. Have to say they've looked after me very well since. I work exclusively on crystal and glass so I only have experience relating to those ranges within their catalogue. David Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted December 17, 2019 Report Share Posted December 17, 2019 Morning Hakeemz, Thank you for your comments. I’m sorry to here that you’ve had a bad experience with Trend. I wondered if you could email over your details, as we would like to investigate what happened. We strive to meet all of our customer needs, and would like the opportunity to change your mind in using Trend again. Please email sales@trend.uk.com Thank you Hakeemz and hope to hear from you soon. Trend Team. Link to comment Share on other sites More sharing options...
hakeemz Posted December 17, 2019 Report Share Posted December 17, 2019 hi trend, thx for your comments, as i said it was eventually sorted and its cool..i still intend to use trend in future..no hard feelings.. Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted December 17, 2019 Report Share Posted December 17, 2019 Morning X Minit UK, Thank you for your comments. I’m sorry to here that you’ve had a bad experience with Trend. Please email sales@trend.uk.com with your details as we would like to review your account. Thanks and speak soon. Trend Team. Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted December 17, 2019 Report Share Posted December 17, 2019 Hi hakeemz, That's great, and we look forward to doing business with you in the future. Thanks and speak soon. Team Trend. Link to comment Share on other sites More sharing options...
x minit uk Posted December 17, 2019 Report Share Posted December 17, 2019 Done mr trend. Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted December 18, 2019 Report Share Posted December 18, 2019 15 hours ago, x minit uk said: Done mr trend. Thanks for your comments, having looked into this a bit further we understand you spoke to Joe at length about this at the time. You currently have a credit balance on your account, would you like to contact us to discuss how we can refund this back to you? Link to comment Share on other sites More sharing options...
x minit uk Posted December 18, 2019 Report Share Posted December 18, 2019 Yes please. I never spoke to joe. kobblers 1 Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted December 19, 2019 Report Share Posted December 19, 2019 14 hours ago, x minit uk said: Yes please. I never spoke to joe. Thanks for your reply, we will arrange for Joe to call you direct today. Lee 1 Link to comment Share on other sites More sharing options...
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